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Manager Remote Customer Service Rep Jobs in Waterloo, IA

Liveops

Remote Customer Service Agent

Waterloo, IA · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Spanish Bilingual Customer Service

Waterloo, IA · Remote

$15.25 - $19.25/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

HMG Careers

Remote Sales and Service Advisor

Traer, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales and Service Advisor

Tripoli, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

HMG Careers

Remote Sales and Service Advisor

Clutier, IA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Ongoing training and mentorship from experienced managers * High-quality leads provided with no ...

InsuraTec

Sales Representative (Remote)

Waverly, IA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsCustomer Service Rep JobsManager Remote Customer Service Rep JobsManager Remote Customer Service Rep Jobs in Waterloo, IA

Manager Remote Customer Service Rep information

See Waterloo, IA salary details

$24.2K

$57.2K

$99.6K

How much do manager remote customer service rep jobs pay per year?

As of Jul 27, 2026, the average yearly pay for manager remote customer service rep in Waterloo, IA is $57,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Remote Customer Service Rep vs Customer Service Supervisor?

AspectManager Remote Customer Service RepCustomer Service Supervisor
CredentialsExperience in customer service, sometimes leadership skillsExperience in customer service, often leadership or supervisory training
Work EnvironmentRemote, independent, team managementOn-site or remote, overseeing customer service teams
Employer & Industry UsageCommon in call centers, e-commerce, tech companiesRetail, telecom, service industries
Search & Comparison IntentUnderstanding leadership roles in remote customer serviceComparing supervisory roles in customer service teams

The Manager Remote Customer Service Rep typically oversees remote customer service teams, focusing on leadership and strategic management. The Customer Service Supervisor usually manages on-site or remote teams, handling daily operations and team performance. Both roles require customer service experience, but the manager position emphasizes higher-level oversight and remote work skills, while the supervisor role concentrates on team supervision and operational tasks.

What are the most commonly searched types of Remote Customer Service Rep jobs in Waterloo, IA? The most popular types of Remote Customer Service Rep jobs in Waterloo, IA are:
What are popular job titles related to Manager Remote Customer Service Rep jobs in Waterloo, IA? For Manager Remote Customer Service Rep jobs in Waterloo, IA, the most frequently searched job titles are:
What job categories do people searching Manager Remote Customer Service Rep jobs in Waterloo, IA look for? The top searched job categories for Manager Remote Customer Service Rep jobs in Waterloo, IA are:
What cities near Waterloo, IA are hiring for Manager Remote Customer Service Rep jobs? Cities near Waterloo, IA with the most Manager Remote Customer Service Rep job openings:
Manager Remote Customer Service Rep jobs near you
Infographic showing various Manager Remote Customer Service Rep job openings in Waterloo, IA as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,189 per year, or $27.5 per hour.

Remote customer service position CSR 1

PMC Integrity

Waterloo, IA • Remote

$15.50/hr

Other

Medical, PTO

Posted 3 days ago

Job description

Description

Remote Customer Service Representative - Federal Student Loan Support

PMC Integrity LLC is seeking motivated Remote Customer Service Representatives (CSR 1) to join our Debt Management and Collections System (DMCS) team. If you enjoy helping people, want to work from home, and want to support Federal Student Aid borrowers, we'd love to meet you!


Starting Pay: $15.50 per hour + $5.09 per hour Health & Welfare (H&W) Benefits


PMC Integrity offers a competitive compensation package starting at $15.50 per hour in direct wages, plus an additional $5.09 per hour Health & Welfare (H&W) benefit contribution provided under the Service Contract Act (SCA).

The $5.09 per hour H&W benefit is not paid as additional cash wages. Instead, it is provided through eligible employer-sponsored benefits, such as health and welfare benefits, in accordance with SCA requirements.

In addition to competitive pay, employees may receive benefits including paid federal holidays, paid time off, and other employer-provided benefits.

Join PMC Integrity and support important government programs while building your customer service career with a trusted, growing organization.


Job Summary

Start or grow your remote customer service career supporting Federal Student Aid borrowers. As a Customer Service Representative (CSR 1), you'll help borrowers with routine loan servicing questions by phone, email, or chat. This work-from-home call center role offers competitive pay, Health & Welfare fringe benefits, and paid vacation, holiday, and sick time under the Service Contract Act (SCA).

Requirements

Minimum Requirements

High School diploma or GED.

6+ months of customer service, administrative, or call center experience.

Must speak, read, and write English fluently.

Basic math and PC skills, including Microsoft Office (Excel, Word, Outlook).

Type at least 23 words per minute.

Organized, detail-oriented, and able to multi-task.

Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

Must have a logical thought process, be organized, take accurate notes, and refer to notes during processing.

Must be able to identify new scenarios and ask for guidance when none is available.

Must have the ability to use resources and tools to communicate effectively: IM Chat, helpful guides/best practices, and training material.

Must welcome and accept constructive/constant feedback.

Comfortable working independently and in a team environment.


Additional Requirements Per Client

Must reside in the U.S.

Must be a U.S. Citizen.

Must be able to pass a criminal background check.

Must not be delinquent or in default on any federal student loans.

Must adhere to policies related to protecting personally identifiable information.

Must have the ability to write using proper grammar and punctuation.

May be required to work scheduled holidays, overtime, and Saturdays.

Must be able to navigate Microsoft Excel spreadsheets.


Home Office Requirements

Private and secure workspace from home.

Reliable access to Wi-Fi, LAN (wired connection/ethernet), or both.

Internet service with sufficient speed for multiple users without latency or lag.

Minimum internet download speed of 25mbps (single) / 50mbps (shared); upload speed of 5mbps (10mbps preferred).

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