Manager Remote Customer Service Rep Jobs in Three Rivers, MI

Work Flexibility: Remote

The Coupa Operations Senior Manager (Remote) plays a pivotal role in driving operational excellence across global Procure-to-Pay (P2P) processes. Reporting to the Senior Director of Indirect Programs and Strategy, this leader oversees a multi-national hybrid team of indirect procurement professionals supporting and optimizing the Coupa P2P platform, delivering exceptional end-user support, and achieving procurement and company objectives. This position will reside in the US as a remote role requiring some travel. The employee can work remotely in the US.

In this role, you will:

• Lead, develop and continuously improve Coupa Admin and Coupa operations shared service center teams (Poland and Costa Rica) supporting the Procure-to-Pay (P2P) process, system and users in multiple countries.

• Serve as Coupa COE having achieved optimal performance and capturing value through Coupa modules including but not limited to Procure-to-Pay (P2P), Sourcing, Coupa Sourcing Optimization (CSO), Contract Lifecycle Management (CLM), Supplier Information Management (SIM) and delivering robust analytics, guided buying and process automation enablement.

• Partner with stakeholders across different business units, divisions, and levels of leadership in management, procurement, finance, master data, accounts payable, tax, IT, etc. to drive user adoption, assess and solution issues, and continuously evolve the Coupa P2P value proposition and achievement of procurement and company objectives.

• Champion best practices, measure performance and lead on-going innovation to enhance user experience, streamline Coupa purchasing operations and ensure compliance with policies and procedures.

What you need

Required Qualifications

• Bachelor's degree in business, procurement, supply chain, IT or related field

Technical Skills Required: 7+ years of experience in the following areas:

• Expert-level P2P operations experience with Coupa platform and modules including but not limited to, Sourcing, Contract Life Cycle Management, Supplier Information Management and Invoicing; CSO preferred.

• Strong understanding of P2P system integrations with ERP systems (SAP) and partner functions such as: Master data, Tax, ServiceNow and etc.

• Proficiency in financial analysis P2P analytics, metrics and reporting and indirect procurement sourcing practices (payment terms, contract terms, catalog controls, etc.).

• Seasoned Coupa P2P or equivalent financial systems experience in a multi-country environment and related processing complexities including compliant invoicing, tax, legal entities, etc.

• SAP purchasing and master data experience and fluency.

• Strong financial acumen, Excel, cXML, and Power BI data analytics expertise.

• Proven data management, reporting and analytics expertise to mine sourcing opportunities, drive guided buying, manage team capacity, performance, etc.

Soft Skills Required: 10+ years of experience in the following areas:

• Experienced global people-leader able to balance team priorities and accountabilities to achieve optimal productivity while fostering trust, collaboration, and well-being.

• Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders, must be comfortable presenting at all levels of the organization and as a trusted advisor.

• Strong analytical, detail oriented and problem-solving abilities, capable of performing root cause analysis for process or system issues associated with end-to-end processes and business applications in P2P.

• Proactive mindset with exceptional project management skills.

• Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.

Preferred Qualifications

• Master's degree

United States of America Pay Ranges:

• USN: $135,600 - $225,900 USD Annual
• US5: $142,400 - $237,200 USD Annual
• US10: $149,200 - $248,500 USD Annual
• US15: $155,900 - $259,800 USD Annual
• US20: $162,700 - $271,100 USD Annual
• US30: $176,300 - $293,700 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.