Manager Remote Customer Service Rep Jobs in Franklin, NC

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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In this role, you will be developing and supporting the successful implementation of the advisory services strategy in the US aligned with global priorities to profitably achieve qualitative and quantitative targets. To meet customer demands for advisory services in the US, you will also localize the global advisory services offering and plan, monitor, and develop a local offering portfolio and ensure successful project execution. Each day, you will drive excellence in the advisory service teams by promoting continuous development of people and processes, and by championing ABB core values and principles.

The work model for this role is: Remote

Key Responsibilities

• Own and grow the U.S. Advisory Services portfolio (Arc Flash Risk Assessments, Infrared Inspections, LOTO), leading portfolio strategy, customer value analysis, performance management, and alignment with global advisory services objectives.

• Drive market, customer, competitive, technology, and regulatory analysis to identify growth opportunities, evaluate new service offerings, develop value propositions, and support investment and partnership decisions.

• Develop and execute U.S. business and go-to-market plans, including business model development, pricing strategy, sales enablement, strategic business development initiatives, and portfolio expansion.

• Partner closely with sales, operations, and global stakeholders to support operational execution, achieve revenue and margin objectives, and build long-term relationships with key customers and executive-level decision makers.

Qualifications

• Bachelor's degree and 10+ years of experience in global functions including marketing, sales, account management and product management.

• Experience in service operations and field service within the power distribution and energy sector.

• Strong understanding of customer needs, electrical products, applications, and service solutions.

• Proven ability to develop innovative, customer-focused solutions and drive service growth.

• Experience managing complex customer projects, partnerships, and M&A-related initiatives.

• Global mindset with strong intercultural communication and relationship-building skills.

• Fluent in English and willing to travel domestically and internationally up to 50%.

• Candidates must already have work authorization that would permit them to work for ABB in the US.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's in it for you

We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI- Remote

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is eligible for a short-term incentive plan/annual bonus.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company paid life insurance (2X base pay).

• Company paid AD&D (1X base pay).

• Voluntary life and AD&D - 100% employee paid up to maximums.

• Short Term Disability - up to 26 weeks - Company paid.

• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.

• Paid Parental Leave.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.

• Employee discount program.

Retirement

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.