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Manager Remote Customer Service Rep Jobs in Forney, TX

Sweve Tech LTD

Customer Service Representative

Dallas, TX · Remote

$20 - $25/hr

Sweve Tech LTD is looking for a skilled and dedicated Remote Customer Service Representative to ... Proficiency with CRM systems and basic computer skills; familiarity with troubleshooting basic ...

Liveops

Remote Customer Service Representative

Plano, TX · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Service Rep JobsManager Remote Customer Service Rep JobsManager Remote Customer Service Rep Jobs in Forney, TX

Manager Remote Customer Service Rep information

See Forney, TX salary details

$22.1K

$52.2K

$91K

How much do manager remote customer service rep jobs pay per year?

As of Aug 6, 2026, the average yearly pay for manager remote customer service rep in Forney, TX is $52,248.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,900.00 and $63,100.00 per year, depending on experience, location, and employer.

What is the difference between Manager Remote Customer Service Rep vs Customer Service Supervisor?

AspectManager Remote Customer Service RepCustomer Service Supervisor
CredentialsExperience in customer service, sometimes leadership skillsExperience in customer service, often leadership or supervisory training
Work EnvironmentRemote, independent, team managementOn-site or remote, overseeing customer service teams
Employer & Industry UsageCommon in call centers, e-commerce, tech companiesRetail, telecom, service industries
Search & Comparison IntentUnderstanding leadership roles in remote customer serviceComparing supervisory roles in customer service teams

The Manager Remote Customer Service Rep typically oversees remote customer service teams, focusing on leadership and strategic management. The Customer Service Supervisor usually manages on-site or remote teams, handling daily operations and team performance. Both roles require customer service experience, but the manager position emphasizes higher-level oversight and remote work skills, while the supervisor role concentrates on team supervision and operational tasks.

What are the most commonly searched types of Remote Customer Service Rep jobs in Forney, TX? The most popular types of Remote Customer Service Rep jobs in Forney, TX are:
What are popular job titles related to Manager Remote Customer Service Rep jobs in Forney, TX? For Manager Remote Customer Service Rep jobs in Forney, TX, the most frequently searched job titles are:
What job categories do people searching Manager Remote Customer Service Rep jobs in Forney, TX look for? The top searched job categories for Manager Remote Customer Service Rep jobs in Forney, TX are:
What cities near Forney, TX are hiring for Manager Remote Customer Service Rep jobs? Cities near Forney, TX with the most Manager Remote Customer Service Rep job openings:
Manager Remote Customer Service Rep jobs near you
Infographic showing various Manager Remote Customer Service Rep job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $52,248 per year, or $25.1 per hour.

Remote Customer Service Representative

Easy Recruiter

Dallas, TX • Remote

$15.75 - $21.50/hr

Full-time

Posted 26 days ago

Job description

The Remote Customer Service Representative (CSR) is a remote position, responsible for providing friendly and helpful service to all customers that call into the Call Center. CSRs are assigned a queue of early-stage delinquent auto finance accounts ranging from 4-30 days past due for payment reminders and resolution of accounts. CSRs will utilize appropriate techniques, strategies, and collection efforts to identify a quick and acceptable solution.
Essential Job Functions

  • Answer and handle calls regarding accounts and other related questions utilizing appropriate compliance and security measures to identify customers and protect against fraud
  • Actively listen and ask questions to determine customer needs to ensure proper routing of call and/or presentation of a solution to their inquiry.
  • Collect on assigned delinquent accounts in a timely and effective manner, within established guidelines
  • Document all communications and transactions of material manner with customers
  • Protect the confidentiality of all aspects of the companys operations, portfolio, customer information, and computer technology
  • Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA and Rees-Levering among others
  • Actively participate in team meetings to improve workflows, collection processes, and department efficiencies.

Additional Job Functions

  • Work effectively in a high-pressure, high-volume environment
  • Display professionalism and empathy
  • Handle customer questions with a goal of resolving all issues within first contact/call
  • Demonstrate strong verbal and written communication skills
  • Refer available services to meet customers needs
  • Excellent computer skills including proficiency with Microsoft Suite products
  • Contribute to department projects as assigned
  • Other related duties as business needs arise

Qualifications and Education Requirements
Two or more years in a Call Center environment preferred with related work experience in customer service, banking/finance, or collections. Knowledge of collections processes and tactics. Interpersonal skills with the ability to work in a team and interact with all levels of personnel. Reliable with excellent time management ability, must meet deadlines and quotas. High school diploma or equivalent required.
Preferred Skills
Ability to speak, read and write in both English and Spanish. Excellent understanding of reporting and report databases. Proficient in Microsoft Office applications. Excellent verbal and written communication skills. Strong problem solving and decision-making skills.

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