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Manager Remote Customer Service Rep Jobs in Fairfield, CT

MagnaCare

Customer Service Representative

Melville, NY · Remote

$16.25 - $22.25/hr

About The Role MagnaCare is seeking a fully remote Customer Service Representatives to assist ... Perform other call center functions and support projects as directed by the management. * Balancing ...

ForgeFit

Remote Customer Service Specialist

New Haven, CT · On-site +1

$17 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

Five Star Painting

Customer Service Rep

Miller Place, NY · On-site +1

$16 - $18/hr

Basic computer skills Be able to use social platforms Be able to use a simple crm system with ... remote position. Compensation: $16.00 - $18.00 per hour Behind every excellent paint job, are the ...

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All JobsCustomer Service Rep JobsManager Remote Customer Service Rep JobsManager Remote Customer Service Rep Jobs in Fairfield, CT

Manager Remote Customer Service Rep information

See Fairfield, CT salary details

$25K

$59.1K

$103K

How much do manager remote customer service rep jobs pay per year?

As of Aug 9, 2026, the average yearly pay for manager remote customer service rep in Fairfield, CT is $59,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,400.00 per year, depending on experience, location, and employer.

What is the difference between Manager Remote Customer Service Rep vs Customer Service Supervisor?

AspectManager Remote Customer Service RepCustomer Service Supervisor
CredentialsExperience in customer service, sometimes leadership skillsExperience in customer service, often leadership or supervisory training
Work EnvironmentRemote, independent, team managementOn-site or remote, overseeing customer service teams
Employer & Industry UsageCommon in call centers, e-commerce, tech companiesRetail, telecom, service industries
Search & Comparison IntentUnderstanding leadership roles in remote customer serviceComparing supervisory roles in customer service teams

The Manager Remote Customer Service Rep typically oversees remote customer service teams, focusing on leadership and strategic management. The Customer Service Supervisor usually manages on-site or remote teams, handling daily operations and team performance. Both roles require customer service experience, but the manager position emphasizes higher-level oversight and remote work skills, while the supervisor role concentrates on team supervision and operational tasks.

What are the most commonly searched types of Remote Customer Service Rep jobs in Fairfield, CT? The most popular types of Remote Customer Service Rep jobs in Fairfield, CT are:
What are popular job titles related to Manager Remote Customer Service Rep jobs in Fairfield, CT? For Manager Remote Customer Service Rep jobs in Fairfield, CT, the most frequently searched job titles are:
What job categories do people searching Manager Remote Customer Service Rep jobs in Fairfield, CT look for? The top searched job categories for Manager Remote Customer Service Rep jobs in Fairfield, CT are:
What cities near Fairfield, CT are hiring for Manager Remote Customer Service Rep jobs? Cities near Fairfield, CT with the most Manager Remote Customer Service Rep job openings:
Manager Remote Customer Service Rep jobs near you
Infographic showing various Manager Remote Customer Service Rep job openings in Fairfield, CT as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,137 per year, or $28.4 per hour.

Customer Service Representative

MagnaCare

Melville, NY • Remote

$16.25 - $22.25/hr

Full-time

Re-posted 11 days ago

Job description

About The Role
MagnaCare is seeking a fully remote Customer Service Representatives to assist members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and appeals. This is a remote position.
 
Primary Responsibilities

  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to an appropriate party.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.
  • Perform other call center functions and support projects as directed by the management.
  • Balancing the demands of the caller with program requirements for quality, average handle time, and productivity.
  • Use appropriate verbiage and level of detail to formulate and adapt the response to the level of understanding the caller has about the MagnaCare processes and specific plan details.
  • Calls will require the CSR to proactively educate the caller and validate understanding before completing the call.

Essential Qualifications

  • High School diploma.
  • Some college or business school education is a plus.
  • Knowledge of basic computer operations.
  • Intermediate knowledge of Microsoft Office and email writing.
  • Knowledge of CPT codes, ICD-9. Ability to learn quickly.
  • Courteous with strong customer service orientation.
  • Dependable with proficient attention to detail.
  • Good listening and responding skills.
  • Must be flexible with the ability to adapt to changes quickly and think conceptually.
  • Solid problem-solving skills. 
  • Excellent attendance, punctuality and work record required.

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