Manager Rahul Jobs in Chicago, IL (NOW HIRING)

Fulltime Opportunity

Role: L2 Application Support Engineer

Location: Chicago, IL (Onsite)

Duration: FTE

JD:

• L2 Support experience is a must.
• Master the understanding of our Critical Incident Response Team (CIRT) and sev-2 policies and procedures & actively provide support and information during these outages/events.
• Daily monitoring and prompt alert response to ensure business-critical applications are up and running as expected.
• Coordinate with development teams to identify and address bugs, product teams on new functionality and workflow issues, and resolving escalated end-user incidents.
• Lead collaboration with Dev, Server Team, et al, to maintain and improve Observability (New Relic, SCOM, et al), Monitoring & Alerting.
• Become an expert at Problem Management processes and ensure adherence.
• Continual Improvement - Recognize system and process inefficiencies and working cross-functionally to recommend improvement actions.
• Creation/modification/upkeep of SQL & Powershell Scripts.
• Creation/modification/upkeep of Team's Knowledge Base.
• Ownership of vertical cross-training & knowledge-transfer.
• Application Support representative for projects (backup for team lead).
• Operational alignment with UPS stakeholders (operational reviews, incident escalation).
• Act as an escalation point for junior members in troubleshooting complex technical issues (checking services, logs, developer input, etc.)
• Perform active (self & team) queue management (incident, problems, tasks, changes), ensuring timely updates, escalations and resolution.
• Provide after-hours and on-call support as needed on a rotating schedule.

Thanks &Regards

Rahul Sharma | Talent Acquisition Specialist
Amaze Systems Inc

E: rahul.sharma@amaze-systems.com | www.amaze-systems.com/