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Manager Patient Program information

What are the roles and responsibilities of a Manager Patient Program?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.

What are common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What cities in Texas are hiring for Manager Patient Program jobs?

Cities in Texas with the most Manager Patient Program job openings:

Manager Patient Program jobs near you

Standardized Patient Program Coordinator

Temple, TX • Hybrid

Baylor Scott & White Health
Outpatient Health Care • 10K+ employees
Learn more about Baylor Scott & White Healthexternal

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Coordinate and support the logistics for Standardized Patient requests, including scheduling and event details.

  • Provide administrative and clerical support such as managing meetings, capturing notes, and disseminating information.

  • Support program-specific needs, including assisting with student orientation events and managing communication with stakeholders.

Baylor Scott & White Health rating

7.5

Company rating: 7.5 out of 10

Based on 778 frontline employees who took The Breakroom Quiz

Job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

  • We serve faithfully by doing what's right with a joyful heart.
  • We never settle by constantly striving for better.
  • We are in it together by supporting one another and those we serve.
  • We make an impact by taking initiative and delivering exceptional experience.
 Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Standardized Patient Coordinator supports the department by working with stakeholders across the organization; provides administrative and clerical support including coordinating the logistics for meetings and events, entering and analyzing data, performing word processing, spreadsheet management, and developing presentations; assists with program specific needs and plans and executes strategies to remedy current and anticipated program issues in conjunction with the program and department leads

Essential Functions of the Role
  • Delivers virtual and/or on-site administrative support and customer service in a team-based environment, adapting methods and behaviors to effectively engage and accommodate stakeholder styles and preferences.    
  • Helps advance, implement, and achieve department objectives and desired outcomes, providing tactical and logistical project and operations support.    
  • Responsible for the administrative operations of the team including communications, and administrative management of team sites.    
  • Coordinates and provides administrative support for meeting logistics including creating, updating, and rescheduling meeting invitations, capturing meeting notes, and disseminating information across the team and wider organization.    
  • Responsible and accountable for managing work and projects, demonstrating management abilities to maintain momentum to move work forward. 
  • Oversees the intake process of Standardized Patient requests including scheduling, event details, and collaboration with additional stakeholders.   
  • Acts as the liaison between Temple College, BSWH, and additional stakeholders to support programs.    
  • Support student orientation events to include set up of computers, troubleshooting technical challenges, and ensuring a safe and appropriate testing environment.    
  • Communicates effectively with team members and key partners, addressing questions or issues promptly and professionally.    
  • Monitors and responds to incoming requests on behalf of the department, including triage of incidents/requests, directing items to other teams, initiating work on projects, and adjusting meetings and schedules. 
  • Manage and support marketing efforts for Standardized Patient (SP) interest. 
  • Support budgetary planning, financial tracking, and purchasing needs for the team and key events.
Key Success Factors
  • Corporate healthcare organization experience preferred.
  • Demonstrated strengths working in a dynamic, ambiguous, and ever-changing work environment.
  • MS Office Suite Proficient experience in Word, Excel, PowerPoint, Visio, SharePoint and Outlook.
  • Preferred working knowledge of Service Now, Agile Methodology, Visualization Tools (e.g., Power BI).
  • Excellent verbal and written communication skills.

LOCATION: Temple

SCHEDULE: Day Shift, Full Time, M-F

**HYBRID: 2 days in office/as needed to support on-site 

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

  • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
  • EXPERIENCE - Less than 1 Year of Experience
Employment Type: FULL_TIME

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