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Manager Of Customer Services Jobs in Rosedale, MD

Daz

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Customer Services Representative - Entry Level

Baltimore, MD · On-site

$48K - $67K/yr

As a Customer Services Representative, you'll be the first point of contact for our customers ... M system and collaborate with internal teams to ensure timely resolution of customer needs, and ...

Daz

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Customer Services Representative - Entry Level

Baltimore, MD · On-site

$48K - $67K/yr

As a Customer Services Representative, you'll be the first point of contact for our customers ... M system and collaborate with internal teams to ensure timely resolution of customer needs, and ...

HCAOA

Manager of Care Services

Glen Burnie, MD · On-site

$25 - $30/hr

Manager Of Care Services ComForCare Home Care is a franchise of premier in-home care providers. We take time to understand the needs of our clients and work diligently to keep them safe at home. With ...

ComForcare

Manager of Care Services

Glen Burnie, MD · On-site

$25 - $30/hr

As a Manager of Care Services at ComForCare, you will oversee the planning, coordination, and monitoring of home care services to ensure safe and effective delivery, support agency structure and ...

ComForCare

Manager of Care Services

Glen Burnie, MD · On-site

$25 - $30/hr

As a Manager of Care Services at ComForCare, you will oversee the planning, coordination, and monitoring of home care services to ensure safe and effective delivery, support agency structure and ...

Certis USA

Manager of IT Services

Columbia, MD · On-site

$93K - $114K/yr

The Manager of IT Services provides strategic and operational leadership for Certis Biologicals' technology environment, ensuring reliable IT operations, cybersecurity, infrastructure stability, and ...

Certis Biologicals

Manager of IT Services

Columbia, MD · On-site

$93K - $114K/yr

The Manager of IT Services provides strategic and operational leadership for Certis Biologicals' technology environment, ensuring reliable IT operations, cybersecurity, infrastructure stability, and ...

Fello

Manager of Strategy

Linthicum Heights, MD · On-site

We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected--not just accommodated. The Manager of ...

Erickson

Manager of Payroll

Baltimore, MD · Hybrid

... and experienced Payroll Manager to lead payroll operations and inspire a team of Payroll ... exceptional service and operational excellence. What we offer: * Hybrid work schedule.

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$75K - $95K/yr

Maintain current functional and technical knowledge of ZeroFox service options * Help to document ... Successful management of customer support engagements to completion with high levels of customer ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$70K - $95K/yr

Maintain current functional and technical knowledge of ZeroFox service options * Help to document ... Successful management of customer support engagements to completion with high levels of customer ...

ZeroFOX

Customer Success Manager

Baltimore, MD · On-site

$70K - $95K/yr

Maintain current functional and technical knowledge of ZeroFox service options * Help to document ... Successful management of customer support engagements to completion with high levels of customer ...

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All JobsOf Customer Services JobsManager Of Customer Services JobsManager Of Customer Services Jobs in Rosedale, MD

Manager Of Customer Services information

See Rosedale, MD salary details

$23.5K

$55.6K

$96.9K

How much do manager of customer services jobs pay per year?

As of Sep 10, 2026, the average yearly pay for manager of customer services in Rosedale, MD is $55,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,300.00 and $67,100.00 per year, depending on experience, location, and employer.

What does a manager of customer services do?

A Manager of Customer Services oversees the customer service department, ensuring that customers receive prompt and effective support. Their responsibilities include managing a team of customer service representatives, developing policies and training programs, monitoring performance, and resolving complex customer issues. They also analyze customer feedback to improve service quality and work closely with other departments to enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a manager of customer services, and why are they important?

To thrive as a Manager of Customer Services, you need expertise in customer service operations, conflict resolution, and team leadership, often supported by a bachelor's degree in business, communications, or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance analytics tools is typically required. Outstanding interpersonal skills, problem-solving abilities, and the capacity to motivate teams are vital soft skills for this role. These competencies ensure efficient service delivery, high customer satisfaction, and strong team performance in a dynamic service environment.

What are some common challenges faced by a manager of customer services, and how can they be addressed?

A Manager of Customer Services often navigates challenges such as balancing high service expectations with operational efficiency, managing diverse customer concerns, and leading a team with varying skill levels. Addressing these challenges involves implementing robust training programs, fostering open communication within the team, and utilizing customer feedback to continuously improve processes. Managers also benefit from leveraging technology like CRM systems to streamline workflows and monitor key performance indicators, ensuring both team and customer satisfaction.

What cities near Rosedale, MD are hiring for Manager Of Customer Services jobs?

Cities near Rosedale, MD with the most Manager Of Customer Services job openings:

Manager Of Customer Services jobs near you

Customer Services Representative - Entry Level

Baltimore, MD • On-site

Daz
See more jobs at Dazexternal

$48K - $67K/yr

Full-time

Medical, Dental

Posted 14 days ago

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Job description

As a Customer Services Representative, you'll be the first point of contact for our customers — answering questions, resolving concerns, and ensuring every interaction leaves a positive impression. Day-to-day, you can expect to respond to customer inquiries. Troubleshoot issues and escalate complex cases to the appropriate team. Accurately document customer interactions in our CRM system and collaborate with internal teams to ensure timely resolution of customer needs, and contribute to a positive, team-oriented work culture.
Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

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Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Company Description

Daz is a sales and marketing firm recognized for being Built Different. Our team focuses on resilience, commitment, and grit.

We believe in building on a strong foundation rooted in integrity, team-first energy, and results that speak for themselves. By combining innovative strategies with hands-on mentorship, we create opportunities for businesses to grow and for our team members to thrive.

At Daz, success isn’t optional; it’s the standard.