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Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience.

At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership—while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment.

JOB SUMMARY

This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. Provide nail care services such as manicures and pedicures and no chip gel polish to guests. Assess guest needs and examine nails to evaluate condition, appearance, and appropriateness of scheduled service. This position provides various nail services for the client's hands and feet; with a focus on living the Sanctuary Mission, Vision and Values.

JOB FUNCTIONS

Note: the following duties and responsibilities may not be all-inclusive

Guest Relations

• Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell.
• Actively listen and respond positively to guest questions, concerns, and requests.
• Anticipate guests' service needs, acting on them when possible.
• Answer questions about general property information and amenities.
• Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Provide Salon Services

• Comply with quality assurance expectations and standards.
• Maintain current licensure in service area.
• Monitor and stick to time schedule to stay on schedule throughout the day.
• Examine guests' nails to evaluate condition and appearance.
• Determine if condition of guest's nails prevents being able to complete a service and suggest an alternate service if necessary.
• Arrange workstation to ensure guest comfort and safety.
• Offer guests amenities such as beverages or heated neck pillows.
• Advise guests on proper nail care and recommend home care regimens.
• Handle inappropriate guest behavior by stopping service and informing manager.
• Assess guest needs and inquire about contraindications (e.g., allergies) before beginning service.
• Provide nail care services such as manicures/pedicures and no chip gel polish to guests.
• Removes previously applied nail polish.
• Shapes and smooth ends of nails.
• Cleans customers' nails in soapy water. Softens nail cuticles with water, pushes back cuticles, and trims cuticles. Massages area with lotion.
• Polishes nails or applies clear or colored liquid polish onto nails with brush.
• Applies paraffin treatment.
• Polishes nails including base and top coats to preserve the manicure as long as possible.

Maintain Spa/Salon Environment

• Clean, maintain, and sterilize tools and equipment.
• Maintain cleanliness of workstation and/or treatment room throughout shift.
• Set up workstation/treatment room with necessary products, equipment, and supplies.
• Dispose of trash and dirty linens in the proper area.

JOB REQUIREMENTS

Physical Tasks

• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Report work related accidents, or other injuries immediately, upon occurrence, to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow policies and procedures for safe operation and storage of tools, equipment and machines.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, etc., including using Safety Data Sheets.

PREFERRED QUALIFICATIONS

Education

• Technical, Trade or Vocational School Degree.
• State Nail Care License.

Related Work Experience

• Minimum of two (2) years related work experience.
• Experience in a resort environment is a plus.