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Manager Network Services Jobs in Alaska (NOW HIRING)

GCI

Lead Network Support Technician

Anchorage, AK

... management. Additional Competencies: * Outstanding verbal and written communication skills. * Exceptional customer service skills * Ability to work independently and as a member of a team.

GCI

Lead Network Support Technician

Anchorage, AK · On-site

... management. Additional Competencies: * Outstanding verbal and written communication skills. * Exceptional customer service skills * Ability to work independently and as a member of a team.

GCI

Lead Network Support Technician

Anchorage, AK · On-site +1

... management. Additional Competencies: * Outstanding verbal and written communication skills. * Exceptional customer service skills * Ability to work independently and as a member of a team.

BAE Systems

$118K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

BAE Systems is seeking a Network Engineer (NE) experienced in installing and supporting critical ... services. Knowing that our work enables the U.S. military and government to recognize, manage and ...

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Manager Network Services information

What does a manager network services do?

A Manager of Network Services oversees the planning, implementation, and maintenance of an organization’s computer networks. They ensure network reliability, security, and optimal performance, while managing a team of network engineers and technicians. This role involves troubleshooting complex network issues, developing network policies, coordinating upgrades, and collaborating with other IT leaders to support business goals. Managers also stay updated on emerging technologies and best practices to ensure the network infrastructure remains efficient and secure.

What are some common challenges faced by a manager network services, and how can they be addressed?

A Manager Network Services often encounters challenges such as ensuring network reliability, managing a diverse team of network engineers, and keeping up with rapidly changing technology. Balancing proactive network maintenance with urgent troubleshooting can be demanding, especially in large organizations. Successful managers address these challenges by implementing robust monitoring systems, fostering continuous training for their team, and promoting clear communication across IT and business units. Building strong vendor relationships and staying current with industry trends also play a key role in overcoming technical and operational hurdles.

What are the key skills and qualifications needed to thrive as a manager network services, and why are they important?

To excel as a Manager Network Services, you need deep knowledge of network infrastructure, troubleshooting, and security principles, typically backed by a degree in computer science or a related field. Familiarity with network monitoring tools, enterprise hardware, and certifications such as CCNP or CompTIA Network+ is common. Strong leadership, problem-solving, and communication skills help manage teams and coordinate with stakeholders effectively. These competencies are crucial for ensuring reliable and secure network operations that support organizational goals.

Is a manager of network services a stressful job?

A manager of network services often faces stress due to the responsibility of maintaining network uptime, managing team performance, and addressing security issues. The role requires problem-solving skills, quick decision-making, and sometimes working outside regular hours to resolve critical network problems.

What cities in Alaska are hiring for Manager Network Services jobs?

Cities in Alaska with the most Manager Network Services job openings:

Manager Network Services jobs near you

Customer and Network Support Technician

Alaska Communications

Anchorage, AK • On-site

$45.31 - $51.03/hr

Full-time

Re-posted 12 days ago

Job description

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
We are unable to support remote international applicants or routinely sponsor work visas.
The compensation range for this job is:
$45.31 - $51.03
Primary Duty
Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.
Examples of Job Duties
Customer and Network Support Technician (CNST)
  • Responsible for monitoring the network, and are critical to resolving customer service trouble issues and verifying with customers that their issues are resolved.
  • Receive phone calls and accept trouble tickets/reports from our Tier I trouble resolution team, managed and strategic customers, Wireless roaming partners, Tier III workgroups and other sources.
  • Responsible for the customer's trouble and manages communication with the customer from the time the report/ticket is received until the issue is resolved.
  • Use a variety of systems and tools to isolate the customer's trouble and either resolve or escalate the issue to the appropriate Tier III resource for resolution. In addition to Tier II customer support responsibilities, the CNST will operate the Alaskan Network Operation Center.
  • Receive and resolve all Tier II support escalations for ACS products and services. Examples of products and services include but are not limited to ACS offerings in Wireline, Wireless, Enterprise, Internet and Long-Distance suites.

Minimum Education and Experience Required
You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.
Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.
This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.
Certifications and Licenses Required
External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.
Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
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