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Manager Network Operations Noc Jobs in Michigan (NOW HIRING)

RF Connect

Network Operations Director

Farmington Hills, MI · On-site

$83K - $112K/yr

Lead all NOC operations supporting RAN , Packet Core , and Backhaul environments. * Manage network performance , availability, and service assurance activities. * Direct incident response ...

TEKsystems

Network Engineer/manager

Benton Harbor, MI

$65 - $74/hr

Balancing executive strategy with operational excellence, you will also optimize workflows and ... NOC). If you are ready to command a world-class infrastructure and step into a clear path for ...

Ohio Health

Provides strategic leadership, operational oversight, and technical direction for the enterprise ... management of complex network, voice, wireless, and telecommunications solutions across 200 ...

Zeeland Public Schools

Network Manager

Zeeland, MI · On-site

The Network Manager will act as the primary manager of the daily network operations. In conjunction with the Director of Educational Technology, the Network Manager will learn the needs of the ...

Zeeland Public Schools

Network Manager

Zeeland, MI · On-site

The Network Manager will act as the primary manager of the daily network operations. In conjunction with the Director of Educational Technology, the Network Manager will learn the needs of the ...

Techvilla Solutions

Network Lead

Riverside, MI · On-site

$94K - $130K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

Techvilla Solutions

Network Lead

Covert, MI · On-site

$97K - $134K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

Techvilla Solutions

Network Lead

Berrien Center, MI · On-site

$90K - $124K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

Techvilla Solutions

Network Lead

Hagar Shores, MI · On-site

$94K - $130K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

Techvilla Solutions

Network Lead

Eau Claire, MI · On-site

$93K - $129K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

Techvilla Solutions

Network Lead

Sodus, MI · On-site

$94K - $130K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

Techvilla Solutions

Network Lead

Hartford, MI · On-site

$94K - $129K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

Techvilla Solutions

Network Lead

Watervliet, MI · On-site

$93K - $129K/yr

The role will focus on network operations, major incident management, infrastructure modernization, lifecycle management, and emerging AI-enabled NetOps capabilities. Roles and Responsibilities

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Manager Network Operations Noc information

What is the difference between Manager Network Operations Noc vs Network Engineer?

AspectManager Network Operations NocNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, networking, or related field; certifications like CCNA, CCNP, or Network+ are commonUsually requires a bachelor's degree in computer science, IT, or related; certifications like CCNA, CCNP, or CompTIA Network+ are often needed
Work EnvironmentOversees NOC teams, manages network operations, and ensures network uptime in a 24/7 monitoring settingDesigns, implements, and troubleshoots network infrastructure, often working in labs or on-site
ResponsibilitiesSupervises network operations, incident management, and team coordinationConfigures network hardware, troubleshoots issues, and optimizes network performance

While both roles require networking certifications and involve working with network infrastructure, the Manager Network Operations Noc focuses on overseeing operations and team management, whereas the Network Engineer is more hands-on with designing and troubleshooting networks.

Infographic showing various Manager Network Operations Noc job openings in Michigan as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution.

Network Operations Director

Farmington Hills, MI • On-site

RF Connect
Wireless Telecommunications Carriers • 11 - 50 employees
Learn more about RF Connectexternal

$83K - $112K/yr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

Company Description
RF Connect is a team of industry leaders transforming connectivity. We invest in our team, have fun, and give back to our community. We lead the way in the design, deployment, and support of high performance wireless networks and solutions. Our philosophy is simple - hire the best people, do the best work, and set the standard for the industry. Due to our growth and national expansion, we are currently seeking highly motivated, experienced, customer-oriented team members who are looking for an organization where they can make a major contribution and be an integral part of continued growth.
Job Description
We are seeking a highly motivated Network Operations Director to lead the overall performance, reliability, and operational excellence of RF Connect's Managed Services Network Operations Center (NOC). This leadership role oversees network monitoring, incident response, service assurance, and operational support across Radio Access Network (RAN), Packet Core, and Backhaul environments.
The Director will be responsible for maintaining high levels of network availability and customer satisfaction while ensuring service level commitments are achieved. In addition to operational leadership, this individual will serve as a senior customer-facing representative for key managed services accounts, participating in service reviews, escalations, and strategic customer discussions.
The ideal candidate possesses deep experience managing wireless network operations teams, strong technical expertise in cellular network infrastructure, and a demonstrated ability to lead customer-facing service organizations. Experience working for or supporting major wireless carriers such as AT&T, T-Mobile, Verizon, DISH Wireless, or similar mobile network operators is highly preferred.
To be successful in this role you should have prior business-to-business customer support experience, have a tenacious customer-focused attitude, and have a strong knowledge base in order to manage and grow our Managed Services portion of our business. In this role you will report to our General Manager of Operator Services in our Farmington Hills, MI headquarters office. This position is eligible for a hybrid work schedule with regular weekly travel to the headquarters office, as outlined in our Hybrid/Remote Work Policy. We will also consider remote applicants residing in the Dallas-Fort Worth metro area.
What You'll Do (responsibilities)
Network Operations Leadership & Infrastructure Management (approx. 70-80% of the role)
  • Lead all NOC operations supporting RAN, Packet Core, and Backhaul environments.
  • Manage network performance, availability, and service assurance activities.
  • Direct incident response, escalation management, and root-cause analysis efforts.
  • Establish and monitor operational KPIs, SLAs, and service metrics.
  • Drive continuous improvement initiatives and operational automation.
  • Oversee staffing, scheduling, performance management, and development of NOC personnel.
  • Partner with engineering teams on capacity planning, network optimization, and technology upgrades.
  • Ensure operational readiness for LTE, 5G, CBRS, private wireless, and IoT deployments.

Customer & Service Management (approx. 20-30% of the role)
  • Serve as the senior operational contact for managed services customers.
  • Participate in customer escalations and critical issue resolution.
  • Conduct periodic service reviews and operational business reviews.
  • Communicate network performance and service metrics to customers.
  • Support customer retention and growth through exceptional service delivery.
  • Collaborate with Sales and Operations leadership on customer satisfaction initiatives.

Qualifications
Experience You Have
  • 8+ years of telecommunications industry experience in IT, telecommunications, or managed services operations.
  • 5+ years managing NOC, service assurance, network operations, or managed services teams.
  • Demonstrated experience supporting cellular wireless networks, including RAN, Packet Core, and Backhaul environments.
  • Experience leading 24x7 operational support organizations.
  • Experience managing customer-facing service delivery and escalation processes.
  • Experience with AT&T, T-Mobile, Verizon, DISH Wireless, UScellular, Ericsson, Nokia, Samsung, Mavenir, or similar wireless carrier/vendor environments, highly preferred.
  • Experience supporting LTE, 5G, CBRS, private wireless, or neutral host networks, highly preferred.

Technical Skills You Have
  • Knowledge of telecommunications infrastructure, networking, managed services environments, 3GPP, RAN, Packet Core, etc.
  • Experience with network monitoring tools, Remote Monitoring & Management (RMM) platforms, and ticketing systems.
  • Familiarity with network performance metrics, incident management, and service level management.

Core Competencies
  • Network Operations Management
  • Managed Services Delivery
  • SLA Management
  • Incident Management
  • Client Relationship Management
  • Telecommunications Infrastructure
  • Network Monitoring and Performance Optimization
  • Technical Account Management
  • Cross-functional Leadership
  • Project Management
  • Data-driven decision making

Educational/Vocational Training You Have
  • Bachelor's degree (or higher) in electrical engineering, computer science, or related field, or an equivalent combination of experience, certifications, or other technical training.
  • Any relevant certifications are a plus.

Environmental/Physical Demands
  • Must be capable of lifting within regulatory limits
  • This position sometimes operates in commercial construction sites, hospitals, and occupied commercial & government buildings. Some activities require the use of a ladder or lift and standing or walking for extended periods of time. When in the office uses standard office equipment such as computers, phones, photocopiers, etc.

Additional Information
Job Type: Full-time
Job Location: Farmington Hills, MI, USA or Dallas-Fort Worth, TX, Metro area; only US-based candidates with US work authorization considered, no outside recruiters
Education Level: 4-year college degree (or equivalent)
Travel: Occasional national travel required, as needed to support the business/department & customer site locations
Compensation Package
  • Competitive, commensurate with experience
  • Health benefits
  • HSA w/ company matching
  • 401k w/ company matching
  • PTO w/ rollover

All of your information will be kept confidential according to EEO guidelines.
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