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Manager Guest Ranch Manager Jobs in Pittsburgh, PA

BJ's Restaurants

Senior Restaurant Manager

Pittsburgh, PA · On-site

$61K - $71K/yr

Key responsibilities include hiring, managing, supervising, and training restaurant team members and ensuring a Gold Standard guest experience. All management positions at BJ's Restaurants are ...

Ulta Beauty, Inc.

Guest Coordinator

Pittsburgh, PA · On-site

$16.25 - $21.25/hr

They represent the image, products, and culture of Ulta Beauty and support the Experience Manager ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

Ulta Beauty, Inc.

Guest Coordinator

Pittsburgh, PA · On-site

$16.25 - $21.25/hr

They represent the image, products, and culture of Ulta Beauty and support the Experience Manager ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

Ulta Beauty

Guest Coordinator

Pittsburgh, PA · On-site

$16.25 - $21.25/hr

They represent the image, products, and culture of Ulta Beauty and support the Experience Manager ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

Westmont Group

Front Desk Supervisor

Pittsburgh, PA · On-site

$16 - $20.50/hr

This position is responsible for overseeing front desk staff, managing guest services, and maintaining high standards of customer satisfaction. The supervisor ensures that all guest interactions are ...

BJ's Restaurants

Senior Restaurant Manager

Pittsburgh, PA · On-site

$65K - $75K/yr

Key responsibilities include hiring, managing, supervising, and training restaurant team members and ensuring a Gold Standard guest experience. All management positions at BJ's Restaurants are ...

HYATT Hotels

Front Desk Supervisor

Pittsburgh, PA · On-site

$16 - $20.50/hr

This position is responsible for overseeing front desk staff, managing guest services, and maintaining high standards of customer satisfaction. The supervisor ensures that all guest interactions are ...

OTH Hotels Resorts

Guest Service Agent

Upper Saint Clair, PA · On-site

$14.25 - $18/hr

This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional ...

OTH Hotels Resorts

Guest Service Agent

Pittsburgh, PA · On-site

$14.50 - $18.50/hr

This role is responsible for managing check-in and check-out procedures, handling reservations, responding to guest inquiries, and supporting front office operations while maintaining a professional ...

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Guest Service Supervisor - Cafe Lead

Phipps Conservatory and Botanical Gardens

Pittsburgh, PA • On-site

Full-time

Posted 4 days ago

Job description

GENERALSUMMARY:
Under the direction of the Senior Manager of Guest Service, the Guest Service Supervisor - Cafe Lead
will be responsible for supporting and facilitating an excellent level of guest service within Cafe Phipps, as well as assisting with general guest needs and Guest Service functions as needed.

Phipps Conservatory and Botanical Gardens is an equal opportunity employer that is committed to attracting and retaining a diverse staff. We strive to create a working environment that is inclusive, equitable and welcoming as we honor employee experiences, perspectives, and unique identities.

DUTIES AND RESPONSIBILITIES

  1. Lead by example to create platinum-level guest experience.
  2. Open and closeCafe Phipps. Responsible for the organization and day-to-day operations of the Cafe, including cleanliness, equipment maintenance, and safety standards.
  3. Monitor and manageinventory levelsand placing new orders as needed.
  4. Manage cash drawers, verify transactions, investigate discrepancies, and accurately complete all required paperwork.
  5. Ensure all food safety and sanitation guidelines are followed. Monitor temperature logs
  6. Responsible for daily maintenance and cleaning of espresso machine.
  7. Regularly clean cafe tablesbetween guest use
  8. Train and supervise employees
  9. Assist with scheduling for Cafe coverage.
  10. Respond to guest inquiries and needs in a way that de-escalates conflict and proactively offers solutions.
  11. Cross-train on general admissions and gift shop procedures and operations in order to be able to assist when called upon, including opening and closing.
  12. Perform data entry, including end-of-day reporting, sales reports, inventory reports, etc.
  13. Perform otheractivities and duties as required.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  1. Exceptional guest service skills and strong organizational skills.
  2. Ability to forecast operational needs
  3. Leadership ability
  4. Considerable knowledge of computers
  5. Ability to work well with all ages.
  6. Ability to work in a fast-paced environment.
  7. Flexibility and openness to change
  8. Ability to communicate enthusiastic support of Phipps' mission.

PHYSICAL, MENTAL AND SENSORY DIMENSIONS

  1. Physical mobility: sitting, standing, walking, lifting/carrying objects up to 50 pounds; manual dexterity to operate keyboard.
  2. Mental effort: reading, writing, analyzing, and visualizing.
  3. Sensory requirement: Ability to communicate and respond both in person and over the phone to the general public,
    staff and volunteers in a friendly manner.
  4. Ability to work under deadlines and stress.

WORKING CONDITIONS

  1. Ability to provide own transportation to perform principal responsibilities.
  2. Required to workevenings and weekends.
  3. Required to stand forlong periods of time in a fast-paced environment.
  4. Will have occasion to work in or pass through any area of the Conservatory or growing houses.

MINIMUM GUIDELINES

  1. Two-year
    degree
    in retail management or food service preferred, or equivalent combination of experience and education.
  2. Minimum of2 years relevant and increasingly responsible experience in food service and/or supervisory roles.
  3. Must have or be able to completeRAMP and ServSafe food safety certification within their first 30 days of employment.
  4. Experience in museum environment preferred.

Revisions, additions or deletions to this job description may be made at any point.

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