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SSA Group @ Detroit Zoo

Barista

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Barista

Reports to: Food Service Supervisor(s) and Manager(s)

Responsibilities 

• Prepare coffee, tea and other beverages as well as any food items according to shop standards.
• Maintain cleanliness of coffee and espresso machines.
• Perform opening and closing responsibilities and prep as necessary to ensure efficient service.
• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards. 
• Participates in safety logs including food temperatures, rotation and waste as necessary. 
• Ensures proper uniform, hygiene, hand-washing and glove use with self. 
• Maintains a SSAfe work environment by abiding to all SSAFETY rules. 
• Actively helps to support operation in assigned role, supporting holes as necessary. 
• Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence. 
• Communicates up to the Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality. 
• Remains knowledgeable of all menu items, prices and specials for sharing with guests. 
• Perform other tasks as deemed necessary. 
• Maintains a clean, safe and organized work environment. 
• Uphold and demonstrate a complete understanding of company policies and procedures. 
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. 

IDEA + Belonging 

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. 
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements 

• Strong interpersonal and communication skills.  
• Exceptional problem solving/decision making skills combined with the ability to be organized.  
• Demonstrates the ability to remain flexible in a fast-paced environment. 
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative. 
• Ability to work varied hours/days, including nights, weekends and holidays, as needed. 

Previous Experience

• Barista experience preferred.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) 

Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).

• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. 

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C..  Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA).  Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act.  Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").  

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" documentfor more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.