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Manager Customer Service Center Jobs in Ohio (NOW HIRING)

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

Columbus OH - Columbus, OH 43204 The Manager, Customer Experience, is responsible for ensuring proactive, high-touch service from implementation through the life of the partnership for all of Safecor ...

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

The Manager, Customer Experience, is responsible for ensuring proactive, high-touch service from implementation through the life of the partnership for all of Safecor Health's customer. This role ...

RXinsider LTD.

Manager, Customer Service

Columbus, OH · On-site

The Manager, Customer Experience, is responsible for ensuring proactive, high-touch service from implementation through the life of the partnership for all of Safecor Health's customer. This role ...

Valvoline

Service Center Manager

Mason, OH · On-site

Build trust and win repeat, loyal customers * Assist the Service Center Manager (SCM) in the daily operation and oversight of the service center * Responsible for inventory, labor management and ...

VIOC

Service Center Manager

Mason, OH

You'll be on the move, interacting with your team and customers to find the best solutions for ... Responsible for inventory, labor management and financial performance of the service center

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All JobsCustomer Service Center JobsManager Customer Service Center JobsManager Customer Service Center Jobs in Ohio

Manager Customer Service Center information

What cities in Ohio are hiring for Manager Customer Service Center jobs?

Cities in Ohio with the most Manager Customer Service Center job openings:

Infographic showing various Manager Customer Service Center job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service Manager/CRM Contract Manager

Cleveland, OH • On-site

Ohio Department of Taxation
Public Administration
Learn more about Ohio Department of Taxationexternal

Full-time

Posted 13 days ago

Key responsibilities

  • Manage the daily operations of the Customer Service Center to ensure efficient and professional customer service.

  • Supervise Customer Service Center staff, including planning, directing work assignments, evaluating performance, and providing training.

  • Serve as the agency's subject matter expert for the CRM system, analyze its functionality, and recommend improvements.

Job description

You are required to submit your resume as an attachment with your online employment application.

What You'll Do:

Responsibilities of the Customer Service Manager/CRM Contract Manager position include but are not limited to:

  • Manages the daily operations of the Customer Service Center ensuring efficient, professional and consistent customer service.

  • Supervises Customer Service Center staff.  Plans, directs, and manages work assignments and work progress. Provides direction, evaluates staff, identifies staff training needs, coaches and trains staff.

  • Develops and maintains Customer Service Center procedures and processes to improve customer service, productivity, response times and overall effectiveness.

  • Ensures customer service provided complies with Ohio Lottery Commission Customer Service Standards.

  • Monitors Customer Service Center performance and operational metrics, identifying trends, service issues and opportunities for improvement.

  • Serves as the agency Customer Relationship Management system (CRM) subject matter expert.

  • Analyzes and evaluates CRM functionality and business processes and recommends improvements to enhance customer service, employee efficiency, reporting and system utilization.

  • Participates in strategic planning and process improvement initiatives involving the Customer Service Center and CRM.

  • Serves as CRM System Contract Manager.

    • Manages the CRM system contract. 

    • Enforces all components of contract.

    • Develops contract monitoring plans.

    • Establishes vendor performance measures and requirements.  Ensures vendor is meeting service level agreements.  Holds vendor accountable and ensures vendor performs according to expectations.  Ensures compliance with contractual requirements and deliverables.  Monitors vendor performance and contractual obligations including service levels, system availability, issue resolution, project milestones and deliverables.

    • Demonstrates deep understanding of and remains up-to-date with contract.

  • Serves as primary agency liaison to CRM system vendor for entire agency.  Coordinates the identification, documentation and resolution of vendor and CRM-related issues and escalates critical issues to senior leadership and vendor representatives when necessary.  Coordinates communications with vendor.  Facilitates ongoing business needs with vendor.  Collaborates with vendor and agency stakeholders to coordinate CRM system enhancements, upgrades, configuration changes and implementation of new functionality. Participates in user acceptance testing.

  • Serves as CRM liaison to agency users, Regional Sales Offices and other Ohio Lottery Offices.  Ensures proper CRM implementation and usage by users.  Facilitates communications between CRM vendor, Customer Service Center, IT staff and other Ohio Lottery Offices to ensure system functionally aligns with operational needs.  Answers questions and resolves issues.  Trains users.

  • Performs other duties and works on special projects as directed.

Official State of Ohio Classification:  Program Administrator 3 (63124)

5 years training or 5 years experience in business administration, management or public administration. 
-Or completion of undergraduate core program in business administration, management or public administration; 36 months training or 36 months experience in supervisory, administrative &/or managerial position. 
-Or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File; 36 months training or 36 months experience in supervisory, administrative, managerial &/or staff position involving planning, research &/or policy/procedure development. 
-Or 1 year experience as Program Administrator 2, 63123. 
-Or equivalent of Minimum Class Qualifications For Employment noted above. 
Job Skills: Program Management, Computer Literacy, Customer Service, Management, Customer Focus, Leading Others, Responsiveness

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