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Manager Call Center Supervisor Jobs in Elgin, IL

USA Clinics Group

Contact Center Supervisor

Northbrook, IL · On-site

$24 - $26/hr

... call center. You will be responsible for supervising the team, processes and scripts to produce the ... This involves effective coaching, development, reporting and performance management that will yield ...

USA Clinics Group

Contact Center Supervisor

Northbrook, IL · On-site

$24 - $26/hr

... call center. You will be responsible for supervising the team, processes and scripts to produce the ... This involves effective coaching, development, reporting and performance management that will yield ...

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

Addison Group

Call Center Agent

Palatine, IL · On-site

$20 - $21/hr

Call Center Agent Location: Palatine, IL Industry: Logistics & Supply Chain Pay: $20-$21/hour ... Deliver professional, courteous service while managing a high-volume workload. * Identify customer ...

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and ... M system - Follow established scripts and procedures to ensure consistent service quality ...

ASCENSUS

Call Center Representative

Chicago, IL · Remote

$19/hr

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and ... This step accelerates the interview process, moving qualified candidates to hiring manager ...

New

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... call center services. You will need to become familiar with a variety of reporting and tracking ...

Leapfrog Online

Call Center, B2B

Chicago, IL · On-site

This job will require a manager that can develop relationships with external clients, as well as ... Call center experience should include Account Management as well as Operations Management ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Ability to work in a fast-paced environment and manage multiple tasks. * Proficiency in computer ...

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All JobsCall Center Supervisor JobsManager Call Center Supervisor JobsManager Call Center Supervisor Jobs in Elgin, IL

Manager Call Center Supervisor information

See Elgin, IL salary details

$29.2K

$63.1K

$108.2K

How much do manager call center supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for manager call center supervisor in Elgin, IL is $63,100.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,100.00 per year, depending on experience, location, and employer.

What does a manager call center supervisor do?

A Manager Call Center Supervisor oversees the daily operations of a call center, ensuring that customer service representatives meet performance standards and deliver excellent customer support. They are responsible for training and coaching staff, monitoring calls for quality assurance, and implementing policies to improve efficiency and customer satisfaction. Additionally, they handle escalated customer issues, analyze call center metrics, and report on team performance to senior management. Their leadership helps maintain a productive and positive work environment.

What are the key skills and qualifications needed to thrive as a manager call center supervisor?

To thrive as a Manager Call Center Supervisor, you need experience in customer service management, strong leadership abilities, and a background in call center operations, often supported by a relevant degree or supervisory experience. Familiarity with call center software (such as CRM systems and workforce management tools) and knowledge of performance metrics are typically required. Outstanding communication, conflict resolution, and motivational skills help you lead teams and foster a positive work environment. These skills are crucial for driving team performance, ensuring customer satisfaction, and achieving organizational goals in a fast-paced call center setting.

How do manager call center supervisors typically balance team performance management with individual staff development?

Manager Call Center Supervisors are responsible for both driving overall team results and supporting the growth of individual agents. They achieve this by setting clear performance metrics, regularly monitoring call quality, and providing constructive feedback during one-on-one coaching sessions. Additionally, they identify skill gaps and organize targeted training or mentoring opportunities. Balancing these priorities requires strong organizational skills and a proactive approach to communication, ensuring both team goals and individual career aspirations are addressed.

What is the difference between Manager Call Center Supervisor vs Call Center Team Lead?

AspectManager Call Center SupervisorCall Center Team Lead
ResponsibilitiesOversees multiple teams, manages operations, implements policiesGuides team members, handles daily issues, supports supervisors
Required CredentialsTypically requires a bachelor's degree, experience in call center managementOften requires experience in call center roles, some leadership skills
Work EnvironmentOffice setting, managerial meetings, strategic planningOffice or call floor, direct team interaction
Industry UsageCommonly used in large call centers and customer service operationsUsed in smaller teams or departments within call centers

The Manager Call Center Supervisor focuses on overseeing entire call center operations and managing multiple teams, while the Call Center Team Lead directly supports team members and handles daily operational issues. Both roles require call center experience, but the supervisor typically has more managerial responsibilities and strategic duties.

What cities near Elgin, IL are hiring for Manager Call Center Supervisor jobs?

Cities near Elgin, IL with the most Manager Call Center Supervisor job openings:

Manager Call Center Supervisor jobs near you

Contact Center Supervisor

USA Clinics Group

Northbrook, IL • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 hours ago

Job description

Why USA Clinics Group?
Founded by physicians with experience at leading academic medical centers, USA Clinics Group was built on a vision of delivering patient-first care beyond the hospital setting. Today, we're the nation's largest network of outpatient vein, fibroid, vascular, and prostate centers-with 170+ clinics nationwide. Our mission is simple: provide life-changing, minimally invasive care, close to home.
We're building a culture where innovation, compassion, and accountability thrive. While proud of our growth, we're even more excited about what's ahead, and the team we're building to get there. We look forward to meeting you!
Why You'll Love Working with us:
Rapid career advancement Competitive compensation package
Fully Paid Clinical Training Work with cutting-edge technology
Make a real impact on patients' lives Join a fast-growing, mission-driven company
Positive, team-oriented environment
Position Summary:
The Contact Center Supervisor is responsible for driving results within the Patient Registering and Scheduling call center. You will be responsible for supervising the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a fast paced environment, with weekly and monthly KPI's and targets.
This position is ONSITE in our Northbrook, Illinois corporate office.
Position Details:
  • Location: Northbrook, IL
  • Schedule: Full-Time (Monday-Friday), flexibility to cover up to 1 Saturday per month.
  • Additional Details: This position will work a dynamic schedule, working 8:30am-5pm (3 days per week), 6:30am-3pm (1 day per week) and 11am-7:30pm (1 day per week)
  • Compensation: $24-$26hr based on experience and qualifications.

ESSENTIAL FUNCTIONS:
  • Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results.
  • Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals.
  • Monitors employee performance to assure that all goals are achieved.
  • Must have a roll-up your sleeves can do attitude: We are not a culture of delegation.
  • Takes corrective action, and counsels' employees on performance, attendance and other areas of improvements.
  • Must be comfortable in the development of performance and sales reports.
  • Continuously review scripts and communications while developing enhancements and improvements.
  • Partner with Senior Leadership to develop contests and employee recognition programs to spur healthy competition, team environment and a positive service atmosphere.
  • Handles and resolves escalated patient calls and inquiries.
  • On occasions: Lead by example and fill-in for callers and handle the day-to-day tasks.
  • Ability to interpret call center reports on abandon rates, inbound calls, outbound and overall call volume.
  • Ability to derive staffing and coverage needs based on overall call volume.
  • Ability to interpret call center statistics and adjust staffing levels to handle projected call levels.
  • Ability to coach, mentor and train call center analysts
  • Implement measurements/KPI's designed to benchmark call center performance.
  • Translate for business purposes how call volume in an out bound correlates to business performance.

Requirements
QUALIFICATIONS:
  • High School Diploma or equivalent, required
  • Fluent in Spanish, preferred
  • 2+ Years of contact center supervisory or lead experience
  • Demonstrated experience handling escalated callers, service issue, and employee conflicts.
  • Schedule flexibility & ability to work 1 Saturday per month

Benefits
  • Health insurance (medical, dental, vision)
  • Retirement Plan
  • Paid time off (PTO) (vacation, sick)

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