Manager Advanced Process Control Engineer Jobs in Houston, TX

Job Summary:
Aspen Technology is seeking a Sr Technical Support Engineer to join their industry leading Advanced Process Control software support team. The role involves troubleshooting complex technical problems, providing customer service, and delivering training related to AspenTech's software products.
Responsibilities:
• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software.
• Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech.
• Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers.
• Develop and/or maintain customer focused training materials for new releases and new applications in the industry.
• Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution.
• Uncover and analyze client/prospect needs to support growth in usage, through a variety of pre-sales activities.
• Develop strong relationships with customers, building an understanding of their business needs and challenges.
• Collaboration with other AspenTech functions to maintain and develop business opportunities.
• Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality.
• Coach fellow team members to enhance their technical skills to help boost their overall contribution.
• Other tasks may include: Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase.
Qualifications:
Required:
• Bachelor’s degree in chemical engineering, Electrical/Electronic Engineering, Computer Science, or a closely related field, or equivalent practical experience.
• Advanced degrees (Master’s or PhD) are a plus.
• Academic or professional exposure to Control Theory is strongly preferred.
• 5-8 years of relevant experience in process industries such as refining, chemicals, pharmaceuticals, or manufacturing, gained through industry roles, applied research, or a combination of both.
• Hands-on experience working in or supporting real-world plant, manufacturing, or industrial environments is highly valued.
• Prior experience with AspenTech software or comparable advanced process control or industrial software from other vendors is a plus.
• Strong understanding of chemical engineering and process control concepts, including closed-loop control systems (DCS, PID, computer-based control).
• Experience with APC/DCS interface design, implementation, and application architecture, including controller interface databases and configurations.
• Solid knowledge of industrial systems and architectures, including: Networking, cybersecurity, and system architecture, Virtualized, on-premises, and edge deployments, Industrial communication protocols such as OPC DA / OPC UA.
• Ability to work confidently with data collection, data manipulation, and variable transformation to support analysis and decision-making.
• Strong written, verbal, and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.
• Demonstrated coaching and collaboration skills, working effectively with customers and cross-functional teams.
• A customer-first mindset, with the ability to identify opportunities that drive measurable value, adoption, and long-term success.
• Comfortable managing multiple priorities in a fast-paced, customer-facing environment.
• Willingness to travel up to 25%, including occasional international travel.
Preferred:
• Proficiency with AspenTech online and offline tools.
• Experience with AspenTech DMC3/GDOT and MES products.
• Fluency in an additional language.
Company:
Aspen Technology is a global leader in industrial software. It is a sub-organization of Emerson. Founded in 1981, the company is headquartered in Bedford, USA, with a team of 1001-5000 employees. The company is currently Late Stage.