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Managed Services Provider Jobs (NOW HIRING)

3Cloud

Cloud Architect - Managed Services

$110K - $165K/yr

Cloud Architect - Managed Services Responsibilities • Work with 3Cloud's Managed Services ... Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating ...

Nintex

Managed Services Principal

The Managed Services Principal is a senior technical advisor and delivery leader responsible for ... Provide strategic recommendations that improve adoption, reduce operational risk, and accelerate ...

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Managed Services Provider information

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How much do managed services provider jobs pay per year?

As of Jun 20, 2026, the average yearly pay for managed services provider in the United States is $88,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $103,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Managed Services Provider, and why are they important?

To thrive as a Managed Services Provider, you need expertise in IT infrastructure, network administration, cybersecurity, and typically a degree in information technology or a related field. Familiarity with tools like remote monitoring and management (RMM) software, ticketing systems, and certifications such as CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valuable. Strong problem-solving abilities, client communication, and time management are crucial soft skills in this role. These competencies ensure efficient support, high customer satisfaction, and the ability to proactively prevent and respond to technical issues for clients.

What is a Managed Services Provider (MSP)?

A Managed Services Provider (MSP) is a company that manages and assumes responsibility for providing a defined set of IT services to its clients, typically on a subscription basis. MSPs handle tasks such as network monitoring, cybersecurity, data backup, and technical support, allowing businesses to focus on their core operations without worrying about IT maintenance. By leveraging an MSP, organizations can gain access to specialized expertise, reduce downtime, and often lower their overall IT costs.

What is the difference between Managed Services Provider vs Network Administrator?

AspectManaged Services ProviderNetwork Administrator
CredentialsCertifications like CompTIA Network+, Cisco CCNA, vendor-specific certificationsCertifications such as CompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentTypically works with multiple clients, managing various IT services remotely or on-siteUsually employed by a single organization, managing its internal network infrastructure
Employer & Industry UsageIT service providers, MSP companies, managed service firmsCorporate IT departments, large organizations, government agencies

While both roles involve network management and require similar certifications, a Managed Services Provider offers outsourced IT services to multiple clients, focusing on comprehensive IT management. In contrast, a Network Administrator manages an organization's internal network infrastructure directly. The MSP acts as an external partner, whereas the Network Administrator is an internal staff member.

What are some common challenges faced by professionals working at a Managed Services Provider (MSP)?

Professionals at MSPs often navigate the challenge of managing multiple clients, each with unique IT environments, security requirements, and expectations. Balancing proactive maintenance with urgent incident response can be demanding, especially when clients have different priorities or when issues arise simultaneously. Effective communication and strong organizational skills are essential, as you'll frequently collaborate with client contacts, internal technical teams, and vendors. Additionally, staying updated with evolving technologies and cybersecurity threats is crucial in providing high-quality managed services.
More about Managed Services Provider jobs
What cities are hiring for Managed Services Provider jobs? Cities with the most Managed Services Provider job openings:
What states have the most Managed Services Provider jobs? States with the most job openings for Managed Services Provider jobs include:
Managed Services Provider jobs near you
Infographic showing various Managed Services Provider job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 6% As Needed, 83% Full Time, 3% Temporary, 6% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $88,749 per year, or $42.7 per hour.

Director Managed Services Provider Operations

Independencepetgroup

Scottsdale, AZ • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Established in 2021, Independence Pet Holdings (IPH) is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands.

Job Summary:The Director, Managed Service Provider, Operations will manage the strategic oversight and operational governance of third-party managed service providers delivering infrastructure and business application services. This role is responsible for ensuring partner performance aligns with contractual obligations, service level agreements (SLAs), and financial commitments. The ideal candidate will be a seasoned, hands-on leader with deep experience in IT service delivery, partner governance, and contract management across global teams.

Job Location: Hybrid - Chicago IL, New York NY, Scottsdale AZ

Main Responsibilities:

  • Partner Governance & Relationship Management

    • Serve as the primary operational point of contact, escalation, and management for strategic technology partner relationships.

    • Conduct regular business reviews to assess performance, compliance, and strategic alignment.

    • Foster collaborative partnerships while maintaining accountability and transparency.

    • Partner with Architecture and Procurement on strategic partner strategy and roadmap.

  • Performance Monitoring & SLA Management

    • Define, negotiate, and enforce service level agreements (SLAs) and key performance indicators (KPIs).

    • Develop and implement all processes, policies, templates, and reporting for partner engagement and performance management.

    • Ensure timely and accurate reporting of operational metrics and service performance.

    • Monitor partner performance through dashboards and reporting tools, initiating corrective actions as needed.

  • Contract & Financial Oversight

    • Work with Procurement and Finance to manage contract lifecycle including renewals, amendments, and scope changes.

    • Ensure compliance with procurement policies, procedures, and standards.

    • Ensure compliance with financial commitments and budgetary controls.

    • Partner with Procurement to oversee competitive and comprehensive rate cards for time and material work, conducting regular benchmarking exercises.

  • Project Governance

    • Ensure all project and services work is governed through comprehensive Statements of Work (SOWs) for both deliverables based fixed bid and time and material work.

    • Develop, Review, and Approve SOWs to ensure clarity, scope, deliverables, timelines, and cost controls.

  • Compliance & Risk Management

    • Ensure vendors comply with contract deliverables, regulatory requirements, and internal policies.

    • Identify and mitigate risks associated with vendor operations and service delivery.

Qualifications:

    • Bachelor's degree in Information Technology, Business Administration, or related field (Master's preferred).

    • 10+ years of experience in IT vendor management, service delivery, or outsourcing governance.

    • Proven experience managing global vendors, especially in India and Mexico.

    • Strong understanding of IT infrastructure, business applications, and managed services.

    • Experience managing virtual, distributed, and international teams.

    • Expertise in SLA enforcement, negotiation, and financial oversight.

    • Excellent communication, leadership, and stakeholder management skills.

    • Familiarity with ITIL, COBIT, or other IT governance frameworks.

Preferred Qualifications:

    • Certifications in ITIL, Agile, Lean Six Sigma, and Supply Chain Management are a plus.

    • Experience with tools like ServiceNow, Power BI, or similar performance monitoring platforms.

    • Ability to work across multiple cultures and time zones.

    • Strategic thinker with a hands-on approach to problem-solving.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

  • Comprehensive full medical, dental and vision Insurance

  • Basic Life Insurance at no cost to the employee

  • Company paid short-term and long-term disability

  • 12 weeks of 100% paid Parental Leave

  • Health Savings Account (HSA)

  • Flexible Spending Accounts (FSA)

  • Retirement savings plan

  • Personal Paid Time Off

  • Paid holidays and company-wide Wellness Day off

  • Paid time off to volunteer at nonprofit organizations

  • Pet friendly office environment

  • Commuter Benefits

  • Group Pet Insurance

  • On the job training and skills development

  • Employee Assistance Program (EAP)

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