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Major Incident Response Jobs (NOW HIRING)

Visa

Director, Major Incident Management

Denver, CO · On-site

Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ... Ensure incident response activities maintain an appropriate balance between speed, risk management ...

Visa

Director, Major Incident Management

Denver, CO · On-site

Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ... Ensure incident response activities maintain an appropriate balance between speed, risk management ...

Visa

Director, Major Incident Management

Denver, CO · On-site

Own Visa's global Major Incident Management organization supporting a 24x7x365 technology ... Ensure incident response activities maintain an appropriate balance between speed, risk management ...

McLane Company

Major Incident Commander

Temple, TX · Hybrid

Join a high-impact, fast-paced IT organization where you will lead critical incident response across enterprise systems. As a Major Incident Commander II, you will drive resolution of high-severity ...

Zimmer, Inc.

Senior Incident Response Analyst

$100K - $125K/yr

Participate in on-call and major incident rotations as part of the incident response coverage model. * Support automation and orchestration lifecycle: build, maintain, and improve playbooks/workflows ...

ASM Research

Incident Response Coordinator, Senior

The Incident Response Coordinator, Senior leads tactical coordination of complex IT incidents to ... Structure/facilitate major incident bridges; maintain restoration focus; assign actions/owners ...

bav

Incident Response Lead

Manhattan, NY · On-site

Experience leading major incident response operations and 24/7 security monitoring. * Relevant certifications, such as CompTIA Security+, CySe+, GCIH, GSOC, GMON, CEH, SSCP, or CISSP are a plus.

Apidel Technologies

Major Incident Engineer

Cincinnati, OH · On-site

$98K - $123K/yr

Responsibilities: o Lead P1/P2 major incident response, coordinating cross-functional teams to ... restore critical services. o Facilitate incident bridge calls, provide executive communications ...

Allstate Insurance Company

$60 - $80/hr

Document all dialog during a Rapid Response call * Provide guidance to team members regarding ... Minimum 2 years of experience handling major incidents to resolution * Strong facilitation skills ...

ASM Research

Incident Response Coordinator

... and Major Incident Process. The coordinator maintains complete, audit-ready documentation ... Organize response efforts across the full end-to-end lifecycle of incidents, high-impact events ...

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Major Incident Response information

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How much do major incident response jobs pay per year?

As of Sep 8, 2026, the average yearly pay for major incident response in the United States is $127,177.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,000.00 and $172,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Major Incident Response jobs?

For Major Incident Response jobs, the most frequently searched job titles are:

Infographic showing various Major Incident Response job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $127,177 per year, or $61.1 per hour.

Major Incident Response Production Support

Westlake, TX • On-site

Fidelity Investments
Investment Management and Consulting Services • 10K+ employees
Learn more about Fidelity Investmentsexternal

Full-time

Re-posted 9 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

16th of 154 rated financial services

Job description


Note: Fidelity is not providing immigration sponsorship for this position.
The Role
We are seeking a technical problem solver with a strong background in production support to join our Major Incident Management team. This role combines Major Incident Management responsibilities with hands-on technical expertise across cloud, infrastructure, and application environments.
The ideal candidate is passionate about troubleshooting, thrives in high-pressure situations, and is eager to grow their technical and coordination skills in a dynamic environment.
The Expertise and Skills You Bring
  • Requires Bachelors or equivalent with 2+ years of experience or Masters with 0+ years of experience
  • A minimum of 2 + years of hybrid experience in Production Support, Development or SRE Experience. Hands-On experience developing or supporting highly distributed multi-tiered systems at scale
  • Ability to triage while leading an incident call, perform root cause analysis, and be decisive under pressure
  • A self-starter and team player who can independently manage multiple responsibilities in a dynamic environment
  • Solid understanding of Cloud Computing and DevOps concepts including CI/CD Pipelines
  • Perform second-level support using visibility tools such as Datadog and Splunk and expert hands on experience with one or more (Datadog, Splunk, Grafana)
  • Understanding of ITIL processes (Incident, Problem, Change Management)
  • Effective business communication and influencing skills
  • Relevant certifications (ITIL, AWS, Azure) are a plus
  • Bonus: Retail trading , Asset Trading, or Financial Services Technology experience is a plus
  • Cloud Platforms: AWS, Azure
  • Operating Systems: Unix, Linux, Windows Server
  • Scripting and Development: Shell Script, .NET
  • Middleware and Integration: Tomcat, Apache
  • Monitoring Tools: Splunk, Datadog, Grafana,
  • Databases: Oracle DB, MS-SQL, Sybase
  • ITSM Tools: JIRA, ServiceNow

The Team
The Fidelity Support Center (FSC) is Fidelity's centralized enterprise monitoring and incident management hub. FSC supports a wide range of environments including application, distributed systems, mainframe, network, cloud, end-user computing, and security. As the first line of defense for production incidents, FSC provides detection, coordination, escalation, communication, and mitigation across the enterprise.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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