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Maintenx information

What is a Maintenx technician?

A Maintenx technician is a skilled professional employed by Maintenx International, a company that provides repair, maintenance, and facility management services for commercial properties. These technicians may specialize in areas such as HVAC, plumbing, electrical, or general facility maintenance. Their primary responsibilities include performing preventative maintenance, responding to service calls, diagnosing issues, and ensuring that building systems operate efficiently and safely. Maintenx technicians are trained to handle a wide range of technical tasks to keep client facilities running smoothly and in compliance with safety standards.

What is the difference between Maintenx vs HVAC Technician?

AspectMaintenxHVAC Technician
CertificationsVaries by client, often includes general maintenance or safety certificationsTypically requires EPA refrigerant certification, HVAC-specific licenses
Work EnvironmentCommercial, industrial, or residential maintenance settingsPrimarily HVAC systems in residential, commercial, or industrial buildings
Industry UsageUsed by maintenance service providers, including MaintenxCommonly employed by HVAC companies or contractors
Job FocusGeneral maintenance tasks, equipment inspections, repairsHVAC system installation, repair, and maintenance

Maintenx and HVAC Technicians both work in maintenance environments, but Maintenx offers broader general maintenance services, while HVAC Technicians specialize in heating, ventilation, and air conditioning systems. The certifications, work settings, and industry usage overlap but differ in technical focus and scope.

What are the key skills and qualifications needed to thrive as a Maintenance Technician, and why are they important?

To thrive as a Maintenance Technician, you need a strong understanding of mechanical, electrical, and plumbing systems, typically supported by a high school diploma or technical certification. Familiarity with tools such as HVAC systems, power tools, computerized maintenance management systems (CMMS), and relevant safety certifications are often required. Problem-solving skills, attention to detail, and effective communication help technicians respond efficiently to maintenance issues and work well within teams. These skills ensure facilities remain safe, operational, and cost-effective, minimizing downtime and maximizing productivity.

What are some common challenges faced by technicians working at Maintenx, and how can applicants prepare for them?

Technicians at Maintenx often encounter challenges such as managing a diverse workload across multiple client sites, adapting to rapidly changing schedules, and troubleshooting a variety of commercial facility issues. To succeed, applicants should be comfortable working independently, possess strong problem-solving skills, and be able to communicate effectively with both clients and team members. Preparing by gaining hands-on experience in HVAC, plumbing, or electrical systems, and staying organized with digital work order systems, will help new hires adapt quickly to Maintenx’s fast-paced environment.
What are popular job titles related to Maintenx jobs in Florida? For Maintenx jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Maintenx jobs in Florida look for? The top searched job categories for Maintenx jobs in Florida are:
What cities in Florida are hiring for Maintenx jobs? Cities in Florida with the most Maintenx job openings:
Maintenx jobs near you
Infographic showing various Maintenx job openings in Florida as of July 2026, with employment types broken down into 100% Full Time. Highlights an 36% Physical, and 64% Remote job distribution.

Customer Care Specialist - Bilingual

Maintenx International Service Management Group Inc

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Customer Care Specialist

TAMPA, FL

JOB DESCRIPTION

MaintenX International is a fully licensed, general contracting company with a focus on total facility maintenance and repair.

“24/7 MaintenX, We keep business running!”

We are looking for an experienced Customer Care Specialist to join our customer service team. As a Customer Care Specialist, you will utilize the company work order management system to effectively schedule Service Technicians and ensure that customer commitments are met. This includes dispatching Service Technicians according to the schedule, receiving customer calls and adjusting schedule as required, successfully completing calls, and creating accurate completed work order records ready to be priced and invoiced.

At MaintenX, our customers rely on us to keep their business running, our Customer Care Specialist are an integral part of ensuring that we meet and exceed this expectation. In this critical role, the Customer Care Specialist will be trusted to use their experience and knowledge to provide excellent customer service, ensuring the customer’s facility maintenance problem is quickly and efficiently resolved.

Job Responsibilities:

  • Develops professional customer relationships by providing daily updates on open work orders via customer portal, email, and verbal communication
  • Drafts and submits proposals
  • Manages and monitors the dispatch board by Actions Dates and IVR throughout the day and dispatches open calls accordingly
  • Manages and dispatches appropriate service technician/subcontractor to satisfy customer service request based on skills, nature of the request, location of request, and location of technician/ subcontractor
  • Provides status updates on each work order to customers including pictures and appropriate documentation/notes
  • Creates purchase orders
  • Negotiates rates with subcontractors
  • Responsible for resolving billing discrepancy issues/questions

JOB REQUIREMENTS

Successful candidates for the role of Customer Care Specialist are highly motivated and are able to solve problems. Our Customer Care Specialist are knowledgeable and go above and beyond in providing a high level of customer service to our customers.

Additional requirements of the Customer Care Specialist:

  • High School Diploma or GED
  • Three or more years of experience in facilities maintenance, logistics or related field.
  • One or more years of experience working in a fast-paced customer service environment requiring heavy telephone, e-mail interaction.
  • Strong ability to meet deadlines and multi-task
  • Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explore
  • Excellent negotiation and communication skills
  • Ability to pass a background check and drug screen

Benefits:

We value our MaintenX team! We provide an excellent benefits package including:

  • Medical, Dental, and Vision Insurance with a generous portion paid for by the company
  • Company Paid Basic Life Insurance and Short and Long Term Disability
  • 401(k) Retirement Plan with Company Match
  • Paid Vacations and Personal Days
  • Paid Holidays and Sick Days
  • Personal Cell Phone Service Discount through Company Cell Phone Carrier

Opportunity for career growth!

This is not a remote position

Compensation Base: $15-$21 hourly based on experience