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Mainframe Operator Jobs in Baltimore, MD (NOW HIRING)

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$17 - $21/hr

... software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All ... Adhere to the Standard Operating Procedures (SOP). Requirements: * Applicants must be able to, with ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

... software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All ... Adhere to the Standard Operating Procedures (SOP). Requirements: * Applicants must be able to, with ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

... software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All ... Adhere to the Standard Operating Procedures (SOP). Requirements: * Applicants must be able to, with ...

CYNET SYSTEMS

Pre-Analytical Assistant I

Baltimore, MD · On-site

$15 - $20/hr

Prefer familiarity with mainframe computers. Founded in 2010 and headquartered in the Washington ... recruitment engine operating across North America and Asia--ensuring speed, quality, and ...

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Mainframe Operator information

See Baltimore, MD salary details

$10

$53

$71

How much do mainframe operator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for mainframe operator in Baltimore, MD is $53.04, according to ZipRecruiter salary data. Most workers in this role earn between $46.83 and $60.19 per hour, depending on experience, location, and employer.

What is a mainframe operator?

A Mainframe Operator monitors and controls mainframe computer systems, ensuring they run efficiently and without issues. They oversee batch processing, troubleshoot system errors, manage job scheduling, and perform routine maintenance. Their role is critical in maintaining uptime and performance for large-scale business operations. They also collaborate with IT teams to address system failures and optimize processes.

What are the key skills and qualifications needed to thrive in the mainframe operator position, and why are they important?

To thrive as a Mainframe Operator, you need a solid understanding of mainframe systems operations, batch processing, and problem-solving, often supported by an associate degree in IT or related experience. Familiarity with operating systems such as z/OS, job scheduling tools like CA-7 or Control-M, and knowledge of system monitoring utilities are typical requirements, with relevant certifications like IBM Mainframe Operator being a plus. Strong attention to detail, adaptability under pressure, and effective communication help operators excel in coordinating tasks and responding to issues. These skills ensure smooth, reliable mainframe operations that are critical for supporting core business functions.

What does a typical work shift look like for a mainframe operator?

A typical work shift for a Mainframe Operator can involve monitoring system performance, executing scheduled jobs, troubleshooting unexpected errors, and resolving user-reported issues. Many organizations operate their mainframes 24/7, so you may be expected to work evening, night, or weekend shifts as part of a rotating team. Collaboration with network administrators, systems programmers, and technical support staff is common to ensure system reliability and quick issue resolution. Throughout your shift, you'll need to document incidents and maintain communication logs for seamless transitions between shifts. This environment requires reliability, alertness, and a proactive approach to keeping core business processes running smoothly.

Are mainframe operator jobs in demand?

Mainframe operator jobs are in steady demand in industries such as finance, government, and healthcare that rely on large-scale legacy systems. These roles require knowledge of mainframe environments, such as IBM z/OS, and often involve maintaining and troubleshooting critical data processing tasks. While automation has reduced some positions, experienced operators with skills in mainframe security and scripting remain valuable.

What does a mainframe operator do?

A mainframe operator manages and monitors large-scale computer systems known as mainframes, ensuring their smooth operation, performing routine maintenance, and troubleshooting issues. They often use specialized software and follow strict procedures to maintain system security and performance, typically working in data centers or IT environments with shift schedules. Certification in mainframe technologies can enhance job prospects.

What are the most commonly searched types of Mainframe Operator jobs in Baltimore, MD?

The most popular types of Mainframe Operator jobs in Baltimore, MD are:

What are popular job titles related to Mainframe Operator jobs in Baltimore, MD?

For Mainframe Operator jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Mainframe Operator jobs in Baltimore, MD look for?

The top searched job categories for Mainframe Operator jobs in Baltimore, MD are:

Mainframe Operator jobs near you
Infographic showing various Mainframe Operator job openings in Baltimore, MD as of August 2026, with employment types broken down into 47% Full Time, 50% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $110,320 per year, or $53 per hour.

Help Desk Technician

Baltimore, MD • On-site

Koniag, Inc.
Investment Management and Consulting Services • 501 - 1,000 employees
Learn more about Koniag, Inc.external

$17 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

This position may be filled prior to the posted deadline. Interested candidates are encouraged to apply as soon as possible.
Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service Representative to support TGS and our government customer in Baltimore, MD. This position requires the candidate to be able to obtain a Public Trust.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All employees are considered mission critical and are expected to report even during inclement weather conditions.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
  • The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
  • Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
  • Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.

The Contractor Shall:
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
  • Accept and process virtual call inquires for hardware and software.
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Gather information and follow required diagnostic procedures.
  • Responds to email in a timely manner
  • Adhere to the Call Center Policy Document
  • Adhere to the Standard Operating Procedures (SOP).

Requirements:
  • Applicants must be able to, with or without reasonable accommodation:
  • lift and carry up to 50 pounds (telework carrying equipment)
  • Navigate from the parking lot to the entrance and then to the designated workspace
  • Work a minimum of 8 hours with a 30-minute lunch break
  • Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
  • Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
  • Must live within 2 hours travel of the designated call center for which they are applying.

Education:
  • The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
  • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
  • Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.

Requirements:
  • Must be able to obtain a Public Trust clearance

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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