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Mainframe Networking Jobs in Pasadena, MD (NOW HIRING)

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.

kgs

Help Desk Technician

Baltimore, MD

$19.75 - $26.75/hr

The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.

AAC Inc

Tier 2 Deskside Technician

Deale, MD · On-site

$19.75 - $25.25/hr

Provides Tier 2 desktop support to users for PC, server, mainframe applications, and hardware ... May interact with network services, software systems engineering, and/or applications development ...

Hirekeyz Inc

EDI Systems Support Analyst

Baltimore, MD · On-site

... not limited to, mainframes, and minicomputers; * Implement and maintain backup and disaster ... Perform network-based detection of viruses and unauthorized software and facilities to counter ...

Sonsoft Inc

GE SmallWorld Consultant

Baltimore, MD · On-site

Should have experience in GE Smallworld, GE Core, PNI, DM, SIAS, Network Viewer, SOM's and PL/SQL ... Should have experience in configuring, customizing and resolving issues relating to GE Mainframe ...

USM

VMAX consultant

Maryland City, MD · On-site

I have an exciting new opportunity that I wanted to share with you and your network. Our client, is ... UNIX, Mainframe Nice to haves: SRM, VMWare, SAS, Brocade In addition the new data center is in ...

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All JobsMainframe Networking JobsMainframe Networking Jobs in Pasadena, MD

Mainframe Networking information

See Pasadena, MD salary details

$10

$54

$73

How much do mainframe networking jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for mainframe networking in Pasadena, MD is $54.19, according to ZipRecruiter salary data. Most workers in this role earn between $47.84 and $61.49 per hour, depending on experience, location, and employer.

What is the difference between Mainframe Networking vs Mainframe Systems Programmer?

AspectMainframe NetworkingMainframe Systems Programmer
Primary FocusDesign, implement, and maintain network connectivity for mainframe environmentsInstall, configure, and maintain mainframe operating systems and system software
CertificationsNetworking certifications (e.g., Cisco, IBM TCP/IP)IBM mainframe certifications (e.g., IBM Certified Systems Programmer)
Work EnvironmentData centers, network operation centersMainframe data centers, enterprise IT departments
Common UsageEnsuring reliable network communication for mainframe applicationsManaging mainframe OS and system software for stability and performance

While both roles work within mainframe environments, Mainframe Networking focuses on network connectivity and communication, whereas Mainframe Systems Programmers handle system software and OS management. Understanding these distinctions helps clarify career paths and job expectations in mainframe IT.

What are popular job titles related to Mainframe Networking jobs in Pasadena, MD?

For Mainframe Networking jobs in Pasadena, MD, the most frequently searched job titles are:

Mainframe Networking jobs near you
Infographic showing various Mainframe Networking job openings in Pasadena, MD as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $112,707 per year, or $54.2 per hour.

Help Desk Technician

Koniag, Inc.

Baltimore, MD • On-site

$19.75 - $26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Tuknik Government Services, a Koniag Government Services company, is seeking a Customer Service Representative to support TGS and our government customer in Baltimore, MD. This position requires the candidate to be able to obtain a Public Trust.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ServiceNow. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and printer problem. Will be on the phones 7-8 hours a day. All employees are considered mission critical and are expected to report even during inclement weather conditions.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing ServiceNow. Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
  • The contractor documents and provides problem diagnosis and resolution on a wide variety of hardware, software, video, mainframe, and network problems utilizing the Call Center knowledge base.
  • Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP) as well as the procedures documented in the Call Center Hardware Dispatch Guide.
  • Customer Service Representatives also utilize Skype/Teams systems within the Call Center to communicate real-time events to management and customers as required.

The Contractor Shall:
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems.
  • Accept and process virtual call inquires for hardware and software.
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level 2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Resolve all tickets only when a problem has been rectified to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Gather information and follow required diagnostic procedures.
  • Responds to email in a timely manner
  • Adhere to the Call Center Policy Document
  • Adhere to the Standard Operating Procedures (SOP).

Requirements:
  • Applicants must be able to, with or without reasonable accommodation:
  • lift and carry up to 50 pounds (telework carrying equipment)
  • Navigate from the parking lot to the entrance and then to the designated workspace
  • Work a minimum of 8 hours with a 30-minute lunch break
  • Can sit or stand for a minimum of 8 hours with a 30-minute lunch break
  • Great Written and Communication Skills - Must have the ability to convey information clearly and effectively
  • Must live within 2 hours travel of the designated call center for which they are applying.

Education:
  • The candidate must hold at least one of the following certifications: HDI Customer Service Representative or an A+ certification.
  • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience.
  • Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, Microsoft Exchange/Outlook.

Requirements:
  • Must be able to obtain a Public Trust clearance

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Koniag logo

About Koniag

Sourced by ZipRecruiter

Industry

Investment management and consulting services

Company size

501 - 1,000 Employees

Headquarters location

Kodiak, AK, US

Year founded

1972

Social media

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