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Macys Customer Service Jobs (NOW HIRING)

Macy's

Manager, Omnichannel Operations

Springfield, VA · On-site

$64K - $107K/yr

Job Overview The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas.

Macy's

Manager, Omnichannel Operations

Whitehall, PA · On-site

$56K - $93K/yr

Job Overview The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas.

Macy's

Manager, Omnichannel Operations

Springfield, VA

$64K - $107K/yr

Job Overview The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas.

Macy's

Manager, Omnichannel Operations

Whitehall, PA · On-site

$56K - $93K/yr

Job Overview The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas.

Macy's

Director, In Store

Staten Island, NY · On-site

$118K - $197K/yr

They lead initiatives and efforts to increase customer loyalty while delivering on Macy's standards for customer service. Through training, coaching, and development, the Director ensures that a team ...

Macy's

Director, In Store

Staten Island, NY

$118K - $197K/yr

They lead initiatives and efforts to increase customer loyalty while delivering on Macy's standards for customer service. Through training, coaching, and development, the Director ensures that a team ...

Macy's

Director, In Store - Mens and Kids

Manhattan, NY · On-site

$118K - $197K/yr

You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...

Macy's

Director, In Store

Costa Mesa, CA · On-site

$108K - $181K/yr

You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...

Macy's

Director, In Store - Mens and Kids

Manhattan, NY · On-site

$118K - $197K/yr

You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...

Macy's

Area VP, Network Operations

China Grove, NC

$166K - $337K/yr

The role leads a multi-unit area that includes Macy's Customer Fulfillment and Store Delivery ... service, and execution to plan. * Own the operational and financial performance of multiple ...

Macy's

Area VP, Network Operations

China Grove, NC · On-site

$166K - $337K/yr

The role leads a multi-unit area that includes Macy's Customer Fulfillment and Store Delivery ... service, and execution to plan. * Own the operational and financial performance of multiple ...

Macy's

Director, Production Control

Portland, TN

$113K - $189K/yr

This Director leads a dynamic, fast-paced Macy's CFC by overseeing the execution of Macy's Customer ... service, and inventory management * Identify opportunities for process improvement and cost ...

Macy's

Director, In Store

Costa Mesa, CA

$108K - $181K/yr

You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of People ...

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Macys Customer Service information

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How much do macys customer service jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for macys customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Macy's Customer Service representatives?

Macy's Customer Service representatives are employees who assist customers with inquiries, returns, exchanges, purchases, and other store-related issues. They are responsible for providing a positive shopping experience by answering questions, resolving concerns, and ensuring customer satisfaction both in-store and online. These representatives may also help with order tracking, product availability, and loyalty program information. Their role is crucial in maintaining Macy's reputation for quality service and support.

Does Macy's pay $15 an hour?

Macy's customer service associates typically earn around the minimum wage or slightly above, with starting pay often near $13 to $15 per hour depending on location and experience. Pay rates can vary based on the store, geographic area, and whether the employee is part-time or full-time. Employees may also receive benefits and opportunities for raises over time.

How much do Macy's employees get paid?

Macy's customer service associates typically earn an hourly wage that ranges from $10 to $15, depending on experience and location. Entry-level positions may start at the minimum wage, with opportunities for raises and advancement based on performance. Employees often work part-time or full-time shifts, and some roles may include benefits such as employee discounts.

What is the highest paying job at Macy's?

At Macy's, the highest paying roles are typically executive positions such as Regional Vice President or Store Director, which oversee multiple stores or large teams. These roles require extensive retail management experience, leadership skills, and often a background in business or retail operations. Compensation for these positions can include high base salaries, bonuses, and benefits.

What are the key skills and qualifications needed to thrive as a Macy's Customer Service Representative, and why are they important?

To thrive as a Macy's Customer Service Representative, you need strong communication skills, problem-solving abilities, and basic retail or customer service experience, often supported by a high school diploma. Familiarity with point-of-sale (POS) systems, order tracking tools, and customer relationship management (CRM) software is typically required. Patience, active listening, and a friendly demeanor are essential soft skills that help build rapport with customers. These competencies ensure positive customer experiences, efficient issue resolution, and contribute to Macy's reputation for excellent service.

What is the difference between Macys Customer Service vs Macys Sales Associate?

AspectMacys Customer ServiceMacys Sales Associate
Primary RoleAssist customers with inquiries, returns, and service issuesAssist customers with product selection and sales
Required SkillsCustomer communication, problem-solving, product knowledgeProduct knowledge, sales techniques, customer engagement
Work EnvironmentCustomer service counters, checkout areasSales floors, fitting rooms
Common CertificationsNone required, but customer service experience helpfulNone required, sales experience beneficial

Macys Customer Service focuses on assisting customers with service-related issues, returns, and inquiries, while Macys Sales Associates primarily engage in selling products and helping customers find items. Both roles require strong communication skills and knowledge of store products, but their main responsibilities differ in focus and daily tasks.

What are some common challenges faced by Macy's Customer Service representatives, and how are they typically addressed?

Macy's Customer Service representatives often encounter challenges such as handling high call volumes during peak shopping seasons, resolving complex customer issues, and staying updated on changing store policies and promotions. To address these, team members receive regular training, have access to a comprehensive knowledge base, and are supported by supervisors who can assist with escalated situations. Collaboration and clear communication within the team are also emphasized to ensure consistent and positive customer experiences.

How hard is it to get hired at Macy's?

Getting hired for a Macy's customer service position typically involves submitting an online application, passing a background check, and completing an interview. The hiring process can vary in length but generally requires good communication skills and retail experience. Competition may be moderate, especially during peak seasons.
What cities are hiring for Macys Customer Service jobs? Cities with the most Macys Customer Service job openings:
What states have the most Macys Customer Service jobs? States with the most job openings for Macys Customer Service jobs include:
Macys Customer Service jobs near you
Infographic showing various Macys Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Manager, Omnichannel Operations

Manager, Omnichannel Operations

Macy's

Springfield, VA • On-site

$64K - $107K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 837 frontline employees who took The Breakroom Quiz

7th of 21 rated department stores

Job description

Job Description
Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas. This role guides a diverse and inclusive team to ensure merchandise is ready for shipment or in-store pick-up, whenever and wherever the customer specifies. The Manager hires and coaches staff to manage product movement and fulfillment logistics while maintaining an engaging work environment. Additionally, this role drives sales and profit by exceeding success indicators for the Omni customer experience.
What You Will Do
  • Lead and develop strategies to plan and execute workload on product movement logistics and fulfillment. Collaborate with various partners to manage merchandise flow and incoming receipts, driving sales and profit.
  • Direct the receiving and processing of all merchandise receipts, maintaining back-of-house standards
  • Elevate the customer experience by delivering on the Omni Customer Experience score and Omni demand metrics
  • Lead and coordinate At Your Service front-of-house staff to deliver excellent customer service, support product pickup, process returns and bill payments, and flex between At Your Service and Curbside operations
  • Responsible for leading and managing the successful implementation and achievement of defined SLAs (Service Level Agreements) for Curbside Pick-Up, ensuring a safe, efficient, and punctual experience for customers
  • Manage the entire return process of abandoned BOPS/BOSS orders and non-congruent products
  • Build productive relationships with all team members to drive key measurements of Macy's customer experience
  • Collaborate with and support the Business Administration, Asset Protection, and Merchandising functions on safety, audit, and RFID programs
  • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
    • Establish work strategies, provide insight and decision support, and direct and manage the team to meet or exceed performance and behavioral expectations. Address and resolve concerns.
  • Work a flexible retail schedule, including day, evening, holiday, and weekend shifts
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
  • In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need
Leadership: Ability to lead and develop strategies for product movement logistics and fulfillment, collaborating effectively with partners to drive sales and profit
Operational Excellence: Proficiency in directing the receiving and processing of merchandise receipts while maintaining back-of-house standards
Customer Experience Focus: Dedication to elevating the Omni Customer Experience score and meeting Omni demand metrics
Team Coordination: Skill in coordinating At Your Service front-of-house staff to deliver exceptional customer service and manage product pickup, returns, and bill payments
Relationship Building: Capability to build productive relationships across teams to enhance Macy's customer experience metrics
People Management: Experience in interviewing, hiring, training, managing, coaching, and developing direct and indirect reports to achieve performance and behavioral expectations
Communication: Consistently clear and effective communicator, writer, and presenter
Technical Skills: Strong proficiency in the Microsoft suite, computers, and handheld devices
Team Player: Energetic team member who collaborates effectively with customers and colleagues
Who You Are
  • Candidates with a High School diploma or equivalent are encouraged to apply.
    • 3-5 years of management experience in a retail environment.
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
    • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
    • May involve reaching above eye level
    • Requires close vision, color vision, depth perception, and focus adjustment
  • Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's

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Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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