Machine Learning Operations Jobs in Kalamazoo, MI

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We are redesigning public safety to make the world a safer place. Our team is Sales Insights & Productivity within the Global Sales Operations organization. Our mission is to improve the selling experience for global Motorola Solutions' sellers and sales leaders. Our Salesforce.com platform is the heart of our mission. We maximize the benefits of Motorola's investment in digital sales platforms like Salesforce, advocating for strategic next generation solutions that will transform and align sales planning across multiple regions.
Job Description

We are seeking an AI & Sales Automation Product Manager to lead technical implementations and develop automation solutions that streamline CRM administration work. This role will partner with operations and enablement teams to build data-driven AI automation solutions.

Serving as an agile product manager, this role will translate business needs and user feedback into specific requirements and Jira stories for AI automation, primarily for the Salesforce platform and connected systems. Responsibilities include identifying process improvements, coordinating User Acceptance Testing (UAT), managing data consolidation efforts, and assisting with the rollout of AI features. Success will be measured by solution adoption, efficient solution development, and the reduction of manual administrative efforts.

In addition, the role will include occasional development tasks for simple AI and workflow automations, such as automating spreadsheet updates and reporting tasks.

Responsibilities

• Manage the implementation and roll-out of new business processes, Salesforce solutions, and AI initiatives.

• Design integration and automation flows that reduce effort, consolidate platform actions, and improve data analysis for sellers.

• Create and maintain a product roadmap for assigned internal products.

• Maintain a deep understanding of AI model capabilities, and relevant third party AI tools.

• Gather, understand, and document business requirements, and write IT Agile development Jira stories for Salesforce and automation initiatives.

• Coordinate and execute User Acceptance Testing (UAT) in sandbox environments and manage technical testing schedules.

• Work collaboratively with cross-functional teams to consolidate data sources and troubleshoot integration issues between platforms.

• Maintain project and product documentation and build trusted relationships with technical SMEs, extended IT teams, and sales operations leaders.

• Ensure all AI deployments and automation workflows adhere to internal data privacy standards, security protocols, and responsible AI usage guidelines when handling sensitive internal and customer CRM data.

• Act as a hands-on developer for simple automation tasks.

Skills & Abilities

• Good Product Management skills, including effectively prioritizing feature and solution development, scheduling tasks, writing Jira stories, building a product roadmap, and communicating project status and goals.

• Ability to stay apprised of developing technologies, such as AI, Machine Learning, and conversational intelligence, and apply them to modernize business processes.

• Outstanding analytical skills with the ability to consolidate data and troubleshoot issues.

• Demonstrated technical aptitude and ability to engage closely with architects, developers, and technical SMEs.

• Continuous evaluation of sales processes to remove administrative burdens through digital automation and AI.

• Ability to quickly adapt to new requirements and maintain working relationships with intra-organization groups.

• Familiarity with data visualization and warehousing platforms such as Tableau and Snowflake a plus.

• Familiarity with basic coding and simple automations (e.g., Google AppScript, Python, basic API integrations) a plus.

• Salesforce platform experience (Required).

• Strong understanding of the sales/CRM process.

Target Base Salary Range: $80,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 1+ years of direct experience in product management, sales support, or overseeing the development of software solutions.

• Bachelor's degree in business, computer science, or a related field preferred

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.