Mac Incorporated Jobs in Tennessee (NOW HIRING)

Job Summary:
Tranzeal Incorporated is seeking a Technical Analyst I to provide tier 3 support for a large enterprise environment. The role involves client configuration, performance testing, and security, while also creating and disseminating technical knowledge through documentation.
Responsibilities:
• Provide tier 3 support for a large enterprise environment, encompassing a large remote user base, and has primary responsibility for client configuration, performance, testing, and security.
• Reviews and update trouble tickets which have been escalated to the Endpoint Management Group as well as Problem Management tasks.
• They create and disseminate technical knowledge via documentation to internal and external teammates.
• Hardware/Software testing
• Develop and implement solutions to complex Village issues/challenges, including those which require extensive research, analysis, critical thinking, collaboration with other teams both internal and external to IT
• Experienced and can provide subject matter expertize for endpoint and mobile devices to other teams both internal and external to IT
• Ability to automate common procedures and maintain existing code encountered in system images or software installations
• Provide technical mentoring, coaching and documentation (Training, Job aid, Knowledge base articles) to peers and partner organizations
• Other duties as assigned
Qualifications:
Required:
• 4-6 years of relevant experience is required.
• High school diploma or equivalent
• Must have extensive knowledge and experience in Microsoft Windows 7/8.1/10 and 2008/2012 Server Experience creating and administrating Group Policies, using Active Directory, and computer account management
• Experience in administering Microsoft Office technologies Experience with Internet Explorer and other web browsers along with TCP/IP addressing
Preferred:
• Bachelor's degree in Computer Science or Information Systems preferred, combination of education and progressively responsible work experience in related area may be substituted in lieu of degree
• VBScript, Power Shell, or other scripting experience is preferred
• MCSE/MCTS/MCDST/MCITP Certification preferred, but not required
• MAC OS X experience
Company:
Tranzeal is an industry leading global Business Transformation Service Provider. Founded in , the company is headquartered in San Jose, USA, with a team of 201-500 employees. The company is currently Growth Stage.