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M365 Support Engineer Jobs (NOW HIRING)

Beacon Hill

Senior IT Support Engineer

Boston, MA

$85 - $100K/hr

Senior IT Support Engineer - Boston - $85-$100k Base Salary A global investment firm is hiring a ... Experience with M365, Windows 10/11, Azure AD / Intune * Experience Scripting (PowerShell preferred)

Thin Technologies

M365 Exchange Engineer

Job Requirements As a MSFT M365, Active Directory, Azure, Exchange Engineer - you will be responsible for the direction, engineering, maintenance, enhancement, availability, and support of the ...

PrideStaff

Network Support Engineer

Sterling, VA · On-site

$65K/yr

Support the design, deployment, and maintenance of reliable client network environments while ... You will receive deep-dive training to manage and configure servers, build machines, handle M365 ...

Indigo IT

Mac Support Engineer

Ashburn, VA · Hybrid

$75K - $85K/yr

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps

Indigo IT LLC

Mac Support Engineer

Ashburn, VA · On-site

$75K - $85K/yr

Mac Support Engineer Ashburn, VA SUMMARY: Founded in 2001, Indigo IT is an award winning ... Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps

cb20

Support Center Engineer 2

Ballston Spa, NY · On-site

Support Center Engineer II As a Support Center Engineer II, you will provide Tier 1, Tier 2, and ... O365/M365, and Network environments * Configure, deploy, and troubleshoot patching for devices

cb20 Inc

Support Center Engineer 2

Malta, NY · On-site

Support Center Engineer II As a Support Center Engineer II, you will provide Tier 1, Tier 2, and ... O365/M365, and Network environments * Configure, deploy, and troubleshoot patching for devices

Sony Pictures

Sr. Systems Engineer, M365

Culver City, CA · On-site

$120K - $150K/yr

The Sr. Engineer is responsible for providing infrastructure support functions including problem ... Design, implement and manage M365 services in accordance with global and SPE security policy ...

cb20 Inc

Support Center Engineer 2

NY · On-site

$55K - $72K/yr

Support Center Engineer II As a Support Center Engineer II, you will provide Tier 1, Tier 2, and ... O365/M365, and Network environments * Configure, deploy, and troubleshoot patching for devices

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M365 Support Engineer information

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How much do m365 support engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for m365 support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the most common challenges faced by M365 Support Engineers, and how can new hires prepare for them?

M365 Support Engineers often encounter challenges such as troubleshooting complex integration issues, keeping up with regular updates to Microsoft 365 services, and managing user access or security configurations. New hires can prepare by staying current with Microsoft’s documentation and product updates, developing strong diagnostic skills, and familiarizing themselves with common support tools like the Microsoft 365 admin center and PowerShell. Collaboration with cross-functional teams such as security, networking, and end-user support is also a key part of the role, so strong communication skills are essential.

What is the difference between M365 Support Engineer vs Microsoft 365 Administrator?

AspectM365 Support EngineerMicrosoft 365 Administrator
Primary RoleProvides technical support and troubleshooting for Microsoft 365 servicesManages and maintains Microsoft 365 environment, including user accounts and configurations
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, MS-100Microsoft 365 Certified: Enterprise Administrator Expert, MS-100 & MS-101
Work EnvironmentHelpdesk, support teams, technical troubleshootingIT department, system administration, user management
Common TasksIssue resolution, user support, incident managementSetup, configuration, user provisioning, security management

While both roles involve Microsoft 365, the M365 Support Engineer focuses on troubleshooting and support, whereas the Microsoft 365 Administrator manages and maintains the overall environment. The roles often overlap but serve different functions within IT teams.

What are the key skills and qualifications needed to thrive as a M365 Support Engineer, and why are they important?

To thrive as a M365 Support Engineer, you need a solid understanding of Microsoft 365 services, troubleshooting skills, and typically a degree in information technology or related certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with tools such as Microsoft 365 Admin Center, PowerShell scripting, and ticketing systems is essential. Strong problem-solving abilities, effective communication, and a customer-centric mindset are standout soft skills in this role. These skills ensure efficient resolution of technical issues, high user satisfaction, and reliable collaboration within dynamic IT environments.

What is an M365 Support Engineer?

An M365 Support Engineer is a technical professional who specializes in supporting and troubleshooting Microsoft 365 (formerly Office 365) products and services. Their responsibilities include resolving user issues, configuring applications like Exchange Online, Teams, and SharePoint, and ensuring the security and efficient operation of cloud-based productivity tools. They often work directly with end users or IT teams to diagnose and fix technical problems, assist with migrations, and provide best practice guidance for Microsoft 365 environments.
What cities are hiring for M365 Support Engineer jobs? Cities with the most M365 Support Engineer job openings:
What states have the most M365 Support Engineer jobs? States with the most job openings for M365 Support Engineer jobs include:
Infographic showing various M365 Support Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Part Time. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
Senior IT Support Engineer

Senior IT Support Engineer

Halcyon Financial Technology

Palo Alto, CA • On-site

$100K - $120K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Sr. IT Support Engineer
Palo Alto Area | Hybrid

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Who We Are:
Halcyon Financial Technology, L.P. (HalcyonFT) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices.

We strive to provide excellent client service at every level and in every interaction. We take client service so seriously that client satisfaction is the one and only SLA we guarantee to our clients.

We work as a team to meet the ever-evolving needs of our clients. We never settle for the easiest or quickest solution. Instead, we seek out the best long-term solution for our clients. We never get bored. We never slow down. There is a sense of urgency in everything we do. Our clients expect more. We deliver more.

HalcyonFT is Excellence in IT.

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Position Overview:
We are hiring for a full-time Senior IT Support Engineer in The San Francisco Bay Area with an emphasis on the Palo Alto Area. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.

We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.

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What You'll Do:
-Provide advanced technical support for Microsoft 365 services including:
-Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
-Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
-Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
-Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
-Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
-Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
-Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
-Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
-Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
-Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
-Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms
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Required Qualifications:
-6+ years of recent end-user technical support experience, including providing support to executive-level users
-Strong problem-solving skills and attention to detail
-Excellent written and verbal communication
-Strong time management and ability to prioritize
-Ability to thrive in a fast-paced environment and work effectively under pressure
-Ability to be on-site daily (Monday-Friday)
-Available to be on call once per quarter for one week

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Rewards:
-$100,000 - $120,000 + Generous Quarterly Bonus
-Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA
-Travel/commuter reimbursement
-4 weeks PTO and 10 paid holidays
-401k employer contribution starting at 6 months of employment
-Opportunities to earn technical certifications
-1% of profits contributed to non-profits every quarter
-Great Place to Work Certified