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Infographic showing various Lsm Candidate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $52,204 per year, or $25.1 per hour.

Guest Experience Manager - Front of House Manager

Coram, NY • On-site

Friendly's Restaurants (J&B Restaurant Partners)
Food Services and Drinking Places • 5 - 10K employees

Full-time

Re-posted 21 days ago


Friendly's Restaurant rating

5.7

Company rating: 5.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz


Job description

The Guest Experience Manager is Responsible and Accountable for:

Responsibilities:

  • Manage daily restaurant operations with a focus on flawless execution, increasing profit and enhancing the guest experience  Labor Scheduling- service schedule written to guide, maintain a service roster.
  •  Revenue Control- achieve revenue control targets for beverage, dessert, App. incidence, employee meals, and execute administrative audits.
  • Crew Training and Certification- Execution of FOH crew training systems, certified trainer rosters FOH/BOH, execution of weekly training schedule FOH/BOH, FOH crew performance appraisals/performance management recommendations
  • Recruitment and Selection- Interviewing FOH candidates
  • Service & Marketing- Execute Local Store Marketing, Act as LSM Ambassador, maintain celebration calendar, maintain menu boards/marquees, ensure all POP and menus are current, Execute BFF program, manage in-store contests, maintain retail cabinet per plan-o-gram.
  • Execution of Housekeeping Systems- DOP’s posted weekly, follow up on execution and completion, cleanliness score on guest feedback system, QA audits, and Board of Health audits, monitor Ecolab services, maintain appropriate levels of cleaning supplies within budget.
  • Maintenance and Repair- facilities maintenance score and action plan on QA audits, completion of weekly PM checklists, Identify M&R issues, maintain restaurant lighting per standard.

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