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COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise, making ADG's teams valued partners nationwide.

About the Role

GableStone is ADG's new, dedicated countertop fabrication and installation business. Our first location is launching in the greater Charlotte, North Carolina (Pineville) area, where we're building the entire team from the ground up. This is a major strategic growth initiative for ADG and Lowe's, and we're hiring approximately 50 associates between now and August 2026.

As an Account Manager, you'll serve as the primary point of contact for assigned Lowe's Home Centers and countertop customers throughout the project lifecycle. You'll build strong relationships with Lowe's store associates, homeowners, suppliers, fabrication, scheduling, purchasing, and installation teams while ensuring projects are accurate, production-ready, and delivered with exceptional customer experience.

This is a field-based role that combines account management, customer relationship management, project coordination, and operational support. You'll oversee projects from initial sale through production release, ensuring accurate order processing, timely communication, successful project execution, and opportunities to grow assigned accounts and strengthen customer relationships.

What You'll Do

• Build and maintain strong relationships with assigned Lowe's stores, customers, and internal partners.
• Conduct regular store visits, product training, and business reviews to support sales growth.
• Manage countertop projects from order receipt through production release.
• Review project requirements, verify customer selections, and establish expectations for project scope, timelines, and installation.
• Review templates, field measurements, project specifications, and documentation to ensure orders are complete, accurate, and production-ready prior to manufacturing.
• Coordinate with scheduling, purchasing, fabrication, programming, and installation teams to ensure successful project execution.
• Maintain accurate project documentation, approvals, and customer records throughout the project lifecycle.
• Monitor project progress and proactively communicate updates, potential issues, and solutions to customers and internal stakeholders.
• Serve as the liaison between Lowe's stores, homeowners, suppliers, and internal teams throughout the customer journey.
• Resolve customer concerns, project changes, and service issues while delivering an exceptional customer experience.
• Identify opportunities to improve customer satisfaction, strengthen store partnerships, support sales growth, and continuously improve the customer experience.

What We're Looking For

• 3+ years of experience in account management, customer relationship management, project coordination, or a related customer-facing role.
• Experience managing multiple customer projects in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to build and maintain strong customer relationships.
• Ability to travel regularly throughout the assigned territory.
• Proficiency with Microsoft Office applications.
• This position requires regular travel to Lowe's stores and customer locations throughout the assigned territory. Occasional evening or weekend support may be required

Preferred

• Experience supporting Lowe's, Home Depot, or other home improvement retailers.
• Experience within countertops, cabinetry, flooring, building materials, kitchen & bath, or residential construction.
• Experience coordinating residential remodeling, countertop installation, or similar home improvement projects.
• Experience working with CRM, ERP, or business management systems.

Why Join GabletStone?

What Makes This Opportunity Unique

• Ground-Up Build: Be part of the founding team at GableStone's first countertop fabrication and installation operation.
• Long-Term Growth: Backed by Lowe's and Artisan Design Group, GableStone is expected to expand to additional locations across the country.
• Career Advancement: As the business grows, there will be opportunities for new roles, new locations, and internal career progression.
• Stability: Join a long-term strategic investment supported by both ADG and Lowe's.
• Make an Impact: Help shape the processes, culture, and success of a new operation from day one.

Benefits

• Competitive salary and bonus opportunity
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Career Growth Opportunities

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

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