SA Technologies Inc. (www.satincorp.com) is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise.
All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance.
Job : Customer Service representative
Location : Mays Landing, NJ
Employment Type : Contract 3 to 6 months
Rate : DOE
Job Description
We have a need for a Customer Care Billing Analyst for our direct client in Mays Landing, NJ for a 3 month contract. The ideal candidate will be responsible for talking with and/or communicating with customers and the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues. The position requires strong customer service skills, adherence to company policies and attention to detail.
The following skills are required:
Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters
Ability to utilize soft skills when speaking with customers and be able to convey critical policy requirements pertaining to payment arrangements and credit related issues
Ability to communicate well, both verbally and in writing
Must be able to communicate with executives and government affairs representatives to convey the status of customer issues
Ability to construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements
Must possess skills working in MS Word and e-mail software, preferably Lotus Notes, but MS Outlook acceptable
Must be self motivated and have excellent time management skills in order to complete high volume of customer issues.
Rohan Tupperwar | Talent Delivery Specialist | SA Technologies Inc.
p: 408-800-4966 | Rohan.tupperwar at satincorp.com : www.satincorp.com
a: 5201 Great America Pkwy, Suite #355, Santa Clara, CA 95054
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