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Long Term Disability Case Manager Jobs in Hamilton, ON

Wawanesa Insurance

Senior Case Manager

Kitchener, ON · Hybrid

CA$70K - CA$80K/yr

Job Overview In this role, you'll take ownership of complex Short-Term Disability, Long-Term ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

Wawanesa Insurance

Senior Case Manager

Ottawa, ON · Hybrid

CA$70K - CA$80K/yr

Job Overview In this role, you'll take ownership of complex Short-Term Disability, Long-Term ... Qualifications * 3 - 5 years experience working in a Disability Case Management position. * Post ...

Cencora

Field Case Manager

Ottawa, ON

Cencora is committed to providing reasonable accommodations to individuals with disabilities during ... Case Manager role. Affiliated Companies: Affiliated Companies: Innomar Strategies

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Long Term Disability Case Manager information

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How much do long term disability case manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for long term disability case manager in Hamilton, ON is $27.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $28.98 per hour, depending on experience, location, and employer.

What is a long term disability case manager?

A Long Term Disability (LTD) Case Manager is responsible for assessing and managing long-term disability claims. They review medical records, policy terms, and other documentation to determine eligibility for benefits. LTD Case Managers communicate with claimants, employers, and medical professionals to facilitate the claims process. They also monitor claim progress, support return-to-work initiatives, and ensure compliance with company policies and legal requirements. Their goal is to provide fair and timely claim decisions while supporting claimants through their disability journey.

What are the key skills and qualifications needed to thrive as a long term disability case manager?

To excel as a Long Term Disability Case Manager, you need a background in health sciences, social work, or insurance, along with strong case management and analytical skills. Familiarity with claims management software, medical terminology, and relevant certifications such as Certified Case Manager (CCM) are often required. Excellent communication, empathy, problem-solving, and organizational skills are crucial for effectively counseling clients and coordinating with multiple stakeholders. These competencies ensure effective case resolution, compliance with regulations, and compassionate support for individuals navigating long-term disability.

What are the typical challenges faced by long term disability case managers, and how can they be addressed?

Long Term Disability Case Managers often face challenges such as managing complex cases involving multiple medical and vocational issues, balancing the needs of clients with policy requirements, and ensuring timely communication among all parties involved. Addressing these challenges involves staying organized, prioritizing tasks, and building effective relationships with claimants, healthcare providers, and internal teams. Many employers provide training and mentorship to help new case managers develop strong problem-solving and communication skills. Over time, experience in handling difficult cases can lead to greater confidence and career advancement within the organization.

How to become a long term disability case manager?

To become a long term disability case manager, candidates typically need a bachelor's degree in healthcare, insurance, or a related field, along with experience in claims processing or case management. Professional certifications such as the Certified Disability Management Specialist (CDMS) can enhance job prospects. Strong communication, organizational skills, and knowledge of insurance policies are also important for success in this role.

What job categories do people searching Long Term Disability Case Manager jobs in Hamilton, ON look for?

The top searched job categories for Long Term Disability Case Manager jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Long Term Disability Case Manager jobs?

Cities near Hamilton, ON with the most Long Term Disability Case Manager job openings:

Long Term Disability Case Manager jobs near you
Infographic showing various Long Term Disability Case Manager job openings in Hamilton, ON as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $57,035 per year, or $27.4 per hour.

Senior Case Manager

Wawanesa Insurance

Kitchener, ON • Hybrid

CA$70K - CA$80K/yr

Full-time, Part-time

Retirement, PTO

Posted 13 days ago

Job description

Job ID: 10273 


Employment Type: Existing Role

Work Environment: We offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Winnipeg, MB; Wawanesa, MB; Vancouver, BC; Calgary, AB; Edmonton, AB; Lethbridge, AB; Toronto (North York), ON; Kitchener, ON; Ottawa, ON; Montreal, QC; Quebec City, QC, Moncton, NB; Dartmouth; NS. 

Working Business Language: English 
 

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan. 
 

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $70,000 - $80,000. Candidates with salary expectations outside of the range are still encouraged to apply.

About The Wawanesa Mutual Insurance Company
Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada's largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets. Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance. In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.


Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada. The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change. Learn more at wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

In this role, you'll take ownership of complex Short-Term Disability, Long-Term Disability, and/or Disability Income claims across our Group and Individual business, helping drive great outcomes for our customers and supporting Wawanesa's continued success. You'll bring your expertise to high-impact files, including escalations, complaints, litigation, and other sensitive or complex claims matters, partnering with internal teams and external stakeholders to move cases forward with care, clarity, and sound judgment. 

Job Responsibilities

  • Review, assess and render decisions on disability and other claims through the development of claims management strategies to bring claims to succession resolutions.
  • Conduct complex investigations as required on existing case files.
  • Collaborate with clients and claimants, reinsurers, medical practitioners and providers to obtain claims documentation, provide updates as to claims status and respond to inquiries.
  • Review complex and differing policy wordings to ensure decisions are made within the policy's scope.
  • Communicate decisions verbally and in writing in an effective and courteous manner.
  • Address claims escalations, complaints, and/or claims litigation to a successful resolution.
  • Coordinate rehabilitation and other services to assist with successful return to work, including complex programs with multiple providers.
  • Maintain records of individual workload and claims adjudication.
  • Respond to claimant or other inquiries within company service standards.
  • Will perform other duties as assigned.
Qualifications
  • 3 - 5 years experience working in a Disability Case Management position.
  • Post-secondary degree/diploma in a medical or related field preferred.
  • Demonstrated advanced skills with Microsoft Office, including Excel and Sharepoint.
  • Excellent ability to interpret and apply contract wordings.
  • Strong deadline and time management.
  • Strong organizational and prioritization skills while maintaining service standards.
  • Demonstrated customer service orientation, with empathetic approach.
  • Strong attention to detail with the ability to identify relevant information and potential impacts.
  • Strong communication and negotiation skills, with the ability to communicate at the right level for the intended audience, including internal and external customers through written or verbal communication.
  • Ability to handle sensitive information while following confidentiality guidelines/legislation.
  • Proficiency in both languages (English and French) is an asset.


Diversity Equity, Inclusion& Belonging
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people - this is supported by having a representative workforce.

We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas. 
 

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
 

All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.

Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.  
 

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