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The Massage Therapist is responsible for delivering a range of professional spa and wellness treatments as per their expertise and qualifications. The role requires an expert knowledge of spa therapies and exceptional luxurious five star guest service skills. The Massage Therapist will ensure that treatments are administered in a safe, relaxing, and professional manner, while maintaining the cleanliness and organization of the spa environment.

• High school diploma or equivalent.
• Nationally Certified as a Massage Therapist.
• Must hold and maintain active Massage Therapist license in state of Nevada.
• Minimum 4 years of experience as a Massage Therapist.
• Minimum 1 year of experience in luxury hotel spa.
• Additional certifications in specialized treatments (e.g. Reiki, Lomi Lomi Massage, TCM, Acupressure, Reflexology, Lymphatic drainage, Aromatherapy, hot stone massage) are a plus.
• Must be detail oriented, friendly, outgoing and have excellent communication skills.
• Proficient in English for writing, reading and conversational purposes. 
• Basic computer skills are required.
• Must have a passion for Spa and Wellness industry.

Additional Requirements:

• Position, including shifts on weekends, evenings, and holidays, as needed.
• Work in a spa environment that may involve exposure to heat, steam, oils, and fragrances.
• Ability to stand for long periods and perform physical tasks such as massaging, bending, and lifting.
• Comfortable working in a high-pressure, customer-focused environment.

• Provide a variety of spa treatments, including but not limited to massages, body scrubs, wraps, and other therapeutic or wellness services in spa, in guest room, pool side and gaming floor.
• Customize treatments to suit individual guest needs, preferences, and any specific requests or contraindications.
• Follow treatment protocols and techniques as per the spa's standards to ensure consistency and quality.
• Maintain thorough knowledge of all services, treatments, products, and promotions to recommend appropriate services to guests.
• Ensure the comfort, safety, and relaxation of guests throughout their treatment.
• Greet guests warmly upon arrival and create a welcoming and relaxing atmosphere.
• Conduct pre-treatment consultations with guests to understand their needs, preferences, and any special concerns regarding health conditions or allergies.
• Provide recommendations for home-care products to enhance treatment benefits and offer advice on skincare and wellness.
• Communicate with guests during treatments to ensure their comfort and satisfaction, adjusting pressure or techniques as necessary.
• Respond to guest feedback promptly and professionally, ensuring a positive and memorable experience.
• Ensure a high standard of hygiene and cleanliness in treatment rooms, including the sanitization of tools, equipment, and linens after each use.
• Adhere to health and safety guidelines and industry best practices during all treatments, including proper handling and use of spa equipment and expiry dates on products.
• Stay up to date on the spa's product offerings, including skincare, massage oils, and wellness products.
• Actively recommend spa products to guests, providing information on their benefits and usage to enhance post-treatment care.
• Ensure treatment rooms are clean, organized, and well-stocked with all necessary supplies and equipment.
• Report any equipment or supply shortages to the Lead or Spa Manager for timely replenishment.
• Work effectively with other spa team members, including receptionists, supervisors, and management, to ensure smooth operations and a cohesive team environment.
• Communicate clearly with team members to ensure that guest preferences, allergies, or special needs are shared and respected during treatment. 
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. 
• Initiate and engage in conversations in a professional and friendly manner. 
• Adhere and maintain treatment room and equipment cleanliness and hygiene standards as set out by Spa Management.
• Attend all mandatory trainings scheduled as per training calendar.
• Attend all mandatory meetings, town halls and briefings as set out by the department or hotel. 
• Complete all services listed on service menu to the highest standards and follow a five-star luxury sequence of service. 
• Use equipment and products provided by the Spa department and treat all items with value and respect. 
• Complete billing and POS in a professional and transparent manner
• Adhere to all treatment and operational SOP's including balancing books, enhancement upselling, product usage, measuring and use and tips policies.
• Handle guest requests or questions with the upmost professionalism. 
• Follow all grooming and uniform standards as set out by Spa department.
• Report any guest treatment incidents for example: allergic reactions, bruising or general health issues. 
• Report any hazards, damaged or broken equipment to Lead provider. 
• Support the operations with flexible scheduling and flexible room allocation.