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Local Tagalog Call Center Jobs in Puerto Rico (NOW HIRING)

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... local laws. This policy applies to all terms and conditions of employment, including recruitment ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... local laws. This policy applies to all terms and conditions of employment, including recruitment ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... local laws. This policy applies to all terms and conditions of employment, including recruitment ...

Insight Communications

PR · On-site

Monday to Friday: 8:00 am to 5:00 pm Extent No extent General purpose The call center and ... local laws. This policy applies to all terms and conditions of employment, including recruitment ...

Adecco

PR

$13 - $13.50/hr

Adecco is seeking motivated and detail-oriented Call Center Enrollment Specialists to join the team ... State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled Military ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Previous call center or customer service experience strongly preferred. * Ability to work on-site ... local laws. As a federal contractor, 3500 Square, LLC complies with Section 503 of the ...

Transworld Systems Inc.

PR

$12.75 - $16/hr

Providing thorough, efficient, and accurate account updates on computer files for each call made or ... Complying with and staying up-to-date on all applicable Federal, State, and Local laws and ...

Insight Communications

PR · On-site

$14.75 - $18.25/hr

GENERAL DESCRIPTION The Call Center Pharmacy Technician provides telephone support to patients ... local laws. This policy applies to all terms and conditions of employment, including recruitment ...

Kelly

Be Seen First

Spanish Interpreter

Gurabo, PR · On-site

$12/hr

We are currently looking for skilled Bilingual Call Center Interpreters that are available to work ... Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction ...

Adecco

PR

$13 - $13.50/hr

... part of a dynamic call center environment dedicated to making a difference in members' and ... State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled Military ...

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All JobsLocal Tagalog Call Center JobsLocal Tagalog Call Center Jobs in Puerto Rico

Local Tagalog Call Center information

What are some common challenges faced by agents in a local Tagalog call center, and how can they be managed?

Agents in a local Tagalog call center often encounter challenges such as handling high call volumes, dealing with difficult or irate customers, and maintaining consistent communication quality in both Tagalog and English. To manage these challenges, it’s important to develop strong stress management techniques, utilize team support, and continuously improve communication skills through training. Many centers also provide coaching sessions and peer mentoring to help agents build confidence and handle demanding situations more effectively.

What is the difference between Local Tagalog Call Center vs Customer Service Representative?

AspectLocal Tagalog Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent, language proficiency in TagalogHigh school diploma or higher, communication skills
Work EnvironmentCall center setting, inbound/outbound calls, shift workOffice or remote, customer interaction via phone or chat
Industry UsageCustomer support, sales, technical support in call centersVarious industries including retail, telecom, banking

Both roles involve customer interaction and require good communication skills. The Local Tagalog Call Center specifically emphasizes fluency in Tagalog and working within a call center environment, often serving Filipino clients. Customer Service Representatives may work in diverse settings and industries but share similar skills and credentials.

What are the key skills and qualifications needed to thrive as a Local Tagalog Call Center Agent, and why are they important?

To excel as a Local Tagalog Call Center Agent, you need fluency in Tagalog and English, excellent verbal communication, and at least a high school diploma. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer skills is typically required. Strong interpersonal skills, patience, and problem-solving abilities help agents stand out in providing effective customer service. These competencies are crucial for efficiently addressing customer concerns, ensuring satisfaction, and maintaining high service standards in a fast-paced environment.

What is a Local Tagalog Call Center?

A Local Tagalog Call Center is a customer service or support center based in the Philippines that primarily serves clients or customers who speak Tagalog. These centers handle inbound and outbound calls, chat, or emails, assisting with inquiries, technical support, sales, or other services in the Tagalog language. They are staffed by agents fluent in Tagalog and are often chosen by companies wanting to provide localized customer support for Filipino clients. Local Tagalog call centers may serve both local businesses and international companies with Filipino customers.
What are the most commonly searched types of Tagalog Call Center jobs in Puerto Rico? The most popular types of Tagalog Call Center jobs in Puerto Rico are:
Local Tagalog Call Center jobs near you
Infographic showing various Local Tagalog Call Center job openings in Puerto Rico as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Bilingual Call Center Nurse

Insight Communications

PR • On-site

Full-time, Part-time

Posted 5 days ago

Job description

Job Description


Department

Human Resources

Location

342 San Luis St., Suite 304, San Juan, PR 00920

Position

Bilingual Nurse

Reports to

María Miranda De Jesús

Title

HR & Finance Director

Position type:

Full time

Part time

Contract

In house

Shift hours: 40 weekly

Operating: Monday to Friday: 8:00 am to 5:00 pm

Extent

No extent

General purpose

The call center and telemedicine nurse will act as a link with the patient, providing effective remote patient monitoring (RPM) and telemedicine services and channel any request or problem that requires attention, providing the corresponding guidance to the attending physician. Among the essential qualities is to promote the use of the health monitoring devices and to provide the patient all the necessary information an empathic way, in order to educate the patient regarding the RPM program. maintaining their ability to have control of the call and efficiently communicate the information. The goal is to ensure quality care and compliance with the RPM and telemedicine services, respond effectively to patient inquiries, and ensure high patient satisfaction. Generate outgoing calls in order to verify patient information and vitals in accordance with the RPM program, through the effective use of the RPM and Telemedicine Software. Also, provide the necessary feedback if in the case of emergent patient care situations, by seeking assistance of the Medical Director or attending physician.

RESPONSIBILITIES AND COMPETENCES
  • Administrative, organizational, data management and communication skills.
  • Knowledgeable and able to effectively manage the Remote Patient Monitoring platform system
  • Knowledgeable of all Medicare Guidelines regarding the Remote Patient Monitoring program and Telemedicine programs
  • Manage a large number of outgoing and incoming calls
  • Knowledge and ability to recognize urgent or emergent patient care situations, seek assistance, of the clinical director or MD.
  • Monitor the patient's condition and assess their needs to provide the best care and advice according to their responsibilities.
  • Identify and evaluate the needs of patients to achieve their satisfaction.
  • Manage multiple database systems provided by the company to document all interactions with patients as established.
  • Provide accurate, valid, and complete information.
  • Comply with the level of service and productivity goals established by the campaign / company for which the calls are being answered.
  • Maintain quality and productivity in accordance with the provisions of the Company.
  • Inform your immediate supervisor of any situation that arises, both customers and employees that may affect the proper functioning of the company.
  • Correctly register the information in the contact system.
  • Follow communication procedures, guidelines, and policies.
  • Fully Bilingual ( English and Spanish) – Written and Oral
  • Any other task designated by your supervisor or immediate manager, not limited to the aforementioned.
WORK EXPERIENCE REQUIREMENTS
  • Nurse experience
  • Knowledge of EMR system
  • Excellent knowledge of nursing care procedures and methods.
  • Ability to demonstrate empathy, motivation, attention, and support for the patient's needs.
  • Honest and responsible for their actions.
  • Great capacities to maintain telephone contact and for active listening.
  • Customer orientation and ability to adapt / respond to different types of personalities.
  • Knowledge and domain with computerized equipment.
  • Excellent in keyboard handling and data entry.
  • Trained to work under pressure and able to respond to high volume of work.
  • Ability to work in a team.
  • Excellent verbal and written communication skills.
  • Good diction.
  • Schedule availability and rotating shifts.
  • Possess high professionalism and ability to deal with clients and colleagues.
Academic requirements
  • Associate or bachelor’s degree in nursing
DEMANDS

- Work mostly seated for approximately 7 to 8 hours to be able to successfully fulfill essential functions

- Number of people directly supervised 2 maintenance people.

- Exposed use of computerized equipment at all times, to perform its functions.

- Vision, speaking, and listening are required to perform their functions and capable of being understood.

- Be available to work overtime in cases of operational need that may be required.

- Travel requirement if necessary, to the other facilities.

APPROVED by

Maria Miranda De Jesús

Title

HR & Finance Director

Employee sing

Date


Affirmative Action Plan Statement / Equal Employment Opportunity

Insight Communications, Corp. offers equal employment opportunity to all employees and job applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, firing, retirement, transfer, absence, compensation, and training.


Insight Communications, Corp.

342 San Luis St., Suite 304, San Juan, PR 00920

Tels. 787-625-1930, 787-625-1927, 787-625-1929 Fax. 787-625-1928