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Live Operations Associate Jobs in Toronto, ON (NOW HIRING)

Trophiai

Strategy & Operations Associate

Toronto, ON · On-site

Backed by a16z with $12M raised, we're live in 5 titles with 100K+ users and rapidly expanding into ... We're hiring a Business Operations Associate to join our core team and work directly with the ...

Omers

Associate, Operations Excellence

Toronto, ON · On-site

CA$62K - CA$72K/yr

... live and work. Don't just work anywhere - come build tomorrow together with us. Know someone at ... The Associate, Operations Excellence is the central point of coordination that keeps our ...

HUNGRY Marketplace

Operations Manager

Toronto, ON · On-site

... Hospitality Associates -- with full people-management responsibility for hiring, coaching, and ... Hands-on experience with live event execution and logistics management * Ability to manage multiple ...

PetSmart

Retail Operations Lead

Bolton, ON · On-site

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... associates may be exposed to high levels of noise at times. Exposure to live animals and their ...

PetSmart

Retail Operations Lead

Bolton, ON · On-site

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... associates may be exposed to high levels of noise at times. Exposure to live animals and their ...

PetSmart

Retail Operations Lead

Bolton, ON · On-site

Retail Operations Lead About Life at PetSmart Our associates are the heart of Team PetSmart ... associates may be exposed to high levels of noise at times. Exposure to live animals and their ...

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Live Operations Associate information

What is a live operations associate?

Live Operations Associates are professionals responsible for monitoring, managing, and optimizing the real-time performance of digital products or online services, such as mobile apps, games, or streaming platforms. They ensure smooth day-to-day operations, quickly resolve technical issues, and often coordinate with different teams to implement updates or handle incidents. Their goal is to maintain high service quality, user satisfaction, and operational efficiency by proactively identifying and addressing problems as they arise.

How does a live operations associate typically collaborate with cross-functional teams to ensure smooth real-time service delivery?

As a Live Operations Associate, you'll regularly coordinate with product, engineering, customer support, and marketing teams to address real-time issues and optimize user experiences. This collaborative approach ensures swift resolution of incidents, seamless execution of live events, and effective communication of updates or changes to both internal teams and users. You may participate in daily stand-ups, incident reviews, and cross-departmental strategy meetings to prioritize tasks and share insights, making strong communication and adaptability essential skills for success in this role.

What are the key skills and qualifications needed to thrive as a live operations associate, and why are they important?

To thrive as a Live Operations Associate, you need strong analytical skills, attention to detail, and a background in business, operations, or a related field. Familiarity with data analytics tools, CRM systems, and ticketing platforms is typically required, and experience with SQL or similar languages can be beneficial. Excellent communication, teamwork, and problem-solving abilities help you effectively coordinate with cross-functional teams and manage real-time issues. These skills ensure smooth day-to-day operations, quick issue resolution, and optimal user experiences in dynamic, fast-paced environments.

What is the difference between Live Operations Associate vs Customer Support Specialist?

AspectLive Operations AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service experienceHigh school diploma; customer service or communication certifications optional
Work EnvironmentFast-paced, real-time monitoring of live services, often in gaming or streaming industriesCustomer interaction via phone, email, or chat, typically in call centers or support teams
Employer & Industry UsageGaming, live streaming, online platformsRetail, tech companies, service providers
Common Search & Comparison IntentUnderstanding operational roles in live environmentsCustomer service roles and responsibilities

While both roles involve customer interaction, a Live Operations Associate focuses on managing live services and ensuring smooth operation during real-time events, often in gaming or streaming industries. A Customer Support Specialist primarily handles customer inquiries and issues through support channels. The roles share some skills but differ in their core responsibilities and work environments.

Is a live operations associate a good job?

A live operations associate is responsible for managing real-time processes and ensuring smooth functioning of live services, often requiring strong communication, problem-solving, and technical skills. The role can offer opportunities for growth in industries like gaming, streaming, or online platforms, and may involve shift work or on-call responsibilities. Its suitability depends on individual interests in fast-paced environments and technical coordination.

Strategy & Operations Associate

Toronto, ON • On-site

Trophiai
See more jobs at Trophiaiexternal

Full-time

Re-posted 25 days ago

Job description

What we're doing
We're building the AI-powered coaching platform that transforms how gamers learn, compete, and win. Backed by a16z with $12M raised, we're live in 5 titles with 100K+ users and rapidly expanding into new games, hardware partnerships, and SDK integrations.


We're hiring a Business Operations Associate to join our core team and work directly with the founders to build the backbone of our business. This is a unique opportunity to help scale the world's first AI coaching platform for gamers at the intersection of gaming and AI.


What You'll Do


Strategy & Analysis

  • Partner with the Head of Product & CEO on core strategic initiatives (B2B + B2C).
  • Lead market analysis, competitive deep dives, and opportunity sizing to identify trends, customer needs, and emerging opportunities.
  • Build business cases and quantitative models that inform go/no-go decisions on new games, partnerships, and investment bets.
  • Help chase down ambiguous, zero-to-one problems , from hypothesis to framework to action plan.

Ops & Execution

  • Build the operating backbone: architect workflows, OKRs, and business review processes that scale with the company.
  • Drive cross-functional initiatives across Product, Partnerships, and Marketing to ensure alignment and delivery.
  • Create leverage for leadership by taking point on pitch decks, proposals, and high-stakes projects that require polish and speed.

Growth Enablement

  • Support partnerships and BD with market research, TAMs, and strategic storytelling.
  • Help track product performance and translate insights into prioritized business actions.
  • Translate product and market learnings into clear narratives for investors, partners, and internal stakeholders.


Skills You'll Bring

  • 2+ years experience in a fast-paced, analytical role (e.g., chief of staff, bizops, VC/PE, banking, consulting, or growth-focused roles at a high-growth tech company).
  • Strong analytical skills with the ability to synthesize data into strategic insights
  • First-principles thinker who can structure ambiguous problems into clear frameworks.
  • Outstanding communication can craft executive-level decks and align stakeholders.
  • Relentlessly resourceful - you move fast, solve problems without a playbook, and aren't afraid to get your hands dirty.
  • Highly organized with strong attention to detail and follow-through.


You Will Not Enjoy This Role If...

  • You prefer a narrow lane or a fixed playbook.
  • You avoid rolling up your sleeves and tackling operational details.
  • You're uncomfortable balancing strategy with execution.
  • You don't enjoy gaming, AI, or exploring how new technologies reshape industries.

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