Live In Vutek Printer Jobs in Utah (NOW HIRING)

Role:  DSS Lead ( Hands on Feet )
Location: - Day 1 ONSITE – Salt Lake City, UTAH

Job Description:  

Responsibilities:-                

• Experience in manage a team of Deskside support Engineers and Adhering to SLAs 
• Experience in Managing Deskside Support Team                
   
• Good Customer Handling Skills and act as Single Point of Contact                 
• ITIL Processes awareness and adhering to 
• Reporting to the Service Success Manager / Delivery Manager 
• Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems 
• Troubleshooting technical issues 
• Ensuring that the processes are adhered to 
• Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup 
• Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. 
• Tracking work tickets on ITIL based ticketing system like Service Now & Remedy 
• Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. 
• Performs repairs on computers, laptops, printers and any other authorized peripheral equipment 
• Improves and maintains customer and employee satisfaction 
• Performing asset inventory activities as needed 
• Create documentation for process and procedures 
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives 
• Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis. 

  
Technical Requirements                
                
Required Skills / Qualifications:                 
• Minimum 4yrs hands on experience as deskside/Onsite support/local IT engineer                
• Strong Microsoft Operating System installation (Win11/MAC) and troubleshooting skills                
• Strong Experience in Providing Hands & feet Support for Meeting Room VC Devices, Network and Datacenter Equipment’s/Devices                
• Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)                
• Strong desktop support knowledge including hardware, software, and networking concepts                
• Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds                 
• Good knowledge of MAC OS, IPAD and Android devices                
• Knowledge in windows Image build process and SCCM deployments.                
• Basic understanding of Audio/Video equipment and conference room setup                
• Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations                 
• Troubleshoot and assist end users with mobile device setup, activations and performance issues.                
• Handheld – Blackberry, Android & IOS support knowledge                
• Strong Customer service skills                
• Strong written and verbal communication skills                
Soft Skills                
                
-       Excellent communication and conversation skills (Verbal and Written)                
-       Good documentation skills                
-       Good working knowledge of MS OFFICE (Including MS Project and Visio)                
-       Should have a great customer handling skill                
-       Able to handle unforeseen situations                
-       High level of acceptance                
-       Can drive HCL’s value and its methodology                
                
Other Skills / Experience                
                
Must have professional experience using various Windows desktop operating systems. Strong desktop support experience required.  
Excellent trouble-shooting skills 
Must Have experience in Providing smart hands support for Network and Datacenter Equipment                
                
Years of Experience                
                
• Min 5+ years’ experience in a similar position Work in similar technical profile. 
           
                
Certification Preferable                
A+ Certified