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Gateway Recruiting

Territory Sales Manager

Chicago, IL · Remote

Experience in remote cardiac monitoring with an established network of physician clients is ... The Territory Sales Manager will provide clinical and technical support, deliver training and help ...

Henkel AG & Co. KGaA

Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our ... Identify opportunities to create customer value in remote settings by leveraging remote interaction ...

Oowlish Technology

Senior Product Manager

Chicago, IL · Remote

$130K - $172K/yr

... engage in remote collaboration for a worldwide presence. About the role: We are looking for an ... Live commerce * Community platforms * Experience working with SaaS products. * Experience ...

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CashNetUSA Collections Representative (Remote)

CashNetUSA Collections Representative (Remote)

Enova International

Chicago, IL • Remote

$18/hr

Other

Posted 23 days ago

Key responsibilities

  • Manage high volume inbound and outbound calls to address customers with delinquent loan payments.

  • Negotiate and execute payment arrangements strictly following Enova's call flow to bring overdue accounts current.

  • Accurately record and maintain customer interactions, payment plans, and relevant information in Enova's database.

Enova International rating

6.8

Company rating: 6.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.#BI-Remote  #LI-Remote

This role is fully remote but requires candidates to live in IL, UT, IN, IA, MO, TX, WI, or WY.

About the role:

As a Collections Representative, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy.

Responsibilities:

  • Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
  • Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
  • Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
  • Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
  • Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Requirements:

  • A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets.
  • Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls.
  • Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements.
  • Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously.
  • Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure.

Compensation:

The budgeted hourly rate for this position is $18.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here.

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