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Live In Pos Implementation Jobs in Robertsdale, AL

Writes up customers in POS system * Answers phone calls * Inventory control Qualifications : * Five ... strategy implementation knowledge. * Proven ability to develop and meet monthly, quarterly, and ...

Assistant Store Manager

Pensacola, FL · On-site

$17.80 - $19.80/hr

Ensure that training emphasizes correct POS procedures, exceptional customer service, and plus ... At Cumberland Farms, it's important that our employees reflect the world we live in and the ...

Assistant Store Manager

Pensacola, FL · On-site

$16.30 - $18.30/hr

Ensure that training emphasizes correct POS procedures, exceptional customer service, and plus ... At Cumberland Farms, it's important that our employees reflect the world we live in and the ...

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Live In Pos Implementation information

See Robertsdale, AL salary details

$31K

$82.2K

$133.4K

How much do live in pos implementation jobs pay per year?

As of Aug 21, 2026, the average yearly pay for live in pos implementation in Robertsdale, AL is $82,193.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,900.00 and $96,100.00 per year, depending on experience, location, and employer.

What is the difference between Live In Pos Implementation vs Live In Pos Technician?

AspectLive In Pos ImplementationLive In Pos Technician
CredentialsIT certifications, POS system trainingTechnical certifications, POS hardware/software training
Work EnvironmentProject-based, client sites, installation focusOn-site troubleshooting, maintenance, support
Employer & IndustryRetail, hospitality, POS providers

Live In Pos Implementation professionals focus on deploying and configuring POS systems at client locations, often working on projects. In contrast, Live In Pos Technicians handle ongoing support, troubleshooting, and maintenance of POS hardware and software. Both roles require technical certifications and industry knowledge, but their daily tasks and focus differ significantly.

Team Lead, Implementation & Client Support

The SSI Group

Mobile, AL • On-site

$70 - $100/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

The SSI Group, Inc., 4721 Morrison Drive, Mobile, Alabama, United States of America

Job Description

Posted Wednesday, August 5, 2026 at 6:00 AM

The SSI Group, LLC, headquartered in Mobile, Alabama, is a national leader in Healthcare Technology.

Client Support and Implementation Lead

The Client Support and Implementation Lead manages the day-to-day functions of the client support group and oversees the successful integration and growth of partner and provider accounts. In this capacity, the individual acts as the primary escalation contact for staff, provides coaching and development and facilitates effective communication between external stakeholders and internal business units.

This role is essential in ensuring exceptional service delivery, successful provider launches, seamless adoption of services and ongoing client satisfaction. It requires a blend of operational management, team guidance and strategic coordination to enhance organizational performance and ensure client satisfaction.

Duties and Responsibilities
  • Serve as a key team member in supporting new activity and expansions
  • Serve as the primary escalation point for complex client inquiries, concerns and operational issues.
  • Ensure timely and accurate resolution of support requests across all channels.
  • Coordinate onboarding activities for new providers, departments and client locations.
  • Serve as the primary operational contact during provider implementations and expansion initiatives.
  • Facilitate provider training, workflow reviews and readiness assessments prior to launch.
  • Track onboarding milestones, project deliverables, risks, dependencies and action items.
  • Partner with Product and Technology to ensure successful implementations.
  • Monitor provider engagement following launch and proactively address barriers to success.
  • Support ongoing relationship management activities for newly launched providers and departments. Participate in implementation planning, launch meetings and ops readiness reviews.
  • Assist senior leaders with reporting and analysis.
  • Act as SME for onboarding and client experience best practices.
  • Support change management initiatives and operational enhancements.
  • Excellent customer service and relationship management skills.
  • Strong verbal, written and presentation communication abilities.
  • Must have good problem-solving skills.
  • Ability to work under pressure and to prioritize.
Team Leadership & Employee Development
  • Lead, coach and develop Patient Support Specialists
  • Conduct regular one-on-ones, coaching sessions and performance reviews.
  • Identify skill gaps and implement performance improvement plans as needed.
  • Assist Senior leaders with recruiting, hiring onboarding and training of new employees.
  • Foster an environment of Support, Engagement and Accountability (SEA)
  • Recognize and reward performance while addressing other concerns promptly and effectively.
Marginal Functions
  • Perform other job-related duties as assigned.
  • Participate in cross-functional meetings and go-live activities

WILDLY IMPORTANT GOAL - Create an environment where all members of the Customer and Client Support team are skilled and ready to provide timely and accurate support that helps our patients, providers and clients successfully access, understand and use the Patient.com platform while minimizing effort and increasing trust .

SSI offers competitive salaries and an excellent benefits package including medical, dental, life/AD&D, LTD, vision, 401(k) matching, paid vacation and tuition reimbursement.

The SSI Group, Inc., 4721 Morrison Drive, Mobile, Alabama, United States of America

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