About the Role SweatHouz (Infrared Sauna + Cold Plunge Studio) is looking for a friendly, reliable phone representative to support our San Mateo and Daly City locations. You'll be the first voice new and existing members hear — helping with membership questions, booking sessions, and following up on leads — all from home.
What You'll Do
Answer inbound calls: membership questions, pricing, hours, session booking.
Make outbound calls: follow up on leads, confirm bookings, check in on renewals.
Manage SMS/text inquiries with the same level of care as phone calls.
Log every call and update our CRM / booking system accurately.
Escalate anything you can't resolve to the studio manager.
Schedule
25–30 hours/week, flexible — mix of weekday and some weekend/evening coverage.
Specific shifts finalized with the studio managers.
What We're Looking For
Excellent phone manner — warm, clear, patient.
Comfortable with basic CRM/scheduling software (we'll train you on ours).
Reliable high-speed internet and a quiet home workspace.
Prior customer service, sales, or front-desk experience a plus (fitness/wellness a bonus, not required).
Self-starter who can work independently with light supervision.
Pay & Logistics
$17–$22/hour depending on experience.
Remote — provide your own computer/headset.
Paid training on our systems and scripts.
This is a remote position.