Live In Igaming Jobs in Miami, FL (NOW HIRING)

The Partner SuccessSpecialistisresponsible fordelivering an exceptional experience for sub-affiliate partners by ensuring campaigns run smoothly, partner inquiries are resolved efficiently, and operational excellence ismaintainedthroughout the partnership lifecycle.This role exists to make our partnerships work in practice: campaigns launched on time, tracking andattributiontrusted, questions answered accurately and quickly, and issues resolved before they cost us revenue and goodwill.

YOUR CHALLENGE:

• Act as the primary operational contactforpublishers,resolvingday-to-dayqueries accurately and withinagreed response times.

• Serve as theoperational counterparty on campaigns,withtheStrategic Partnership Managerretainingcommercial ownership of the relationship.
• Own campaign delivery end-to-end: launches, tracking changes, creative and offer updates, and change requests, coordinating whoever isrequiredto land them on schedule.
• Identifyrisks to campaign performance or partner satisfactionearly anddrivingthem toresolutionsbeforetheyimpactretention.

• Lead Customer Relationship Management (CRM) platform operations and coordination, including following case escalation best practices.
  

• Act as the first line on partner-reporteddata and attribution issues:reproduce the problem, triage it,characterizeit accurately, and escalate to Data Operations with thedetail needed to act.

• Own theresolution clock and the partner-facing narrative from the moment an issue is raised until the partner confirms it is closed.

• Develop a working understanding of how data flows from operator platforms through our tracking, reporting, and BI environment, sufficient to hold acredibletechnical conversation in both directions.

• Translate technical findings into clear, concise updates forpartners, building confidence throughaccuracyandtransparency.
• Spotrecurring patterns across partners and raise them as systemic issues rather than handling them one ticket at a time.
• Shephard new partners from agreement through complianceto first live campaign, owning the cycle time and keeping every party moving.

• Work withCompliance to keep onboarding progressing, surfacing blockers early rather than letting them sit.

• Support invoiceverificationand revenue collection with Finance&Data Operations, investigatingdiscrepancies anddrivingthem to closure.

• Trackaged and disputed balances and chase them to resolution alongside Finance.

• Maintainaccuratedocumentation of partner interactions, campaignchanges, and operational processes.

• Identifyand implementworkflowimprovementsthat reducecycle time,remove manual effort,orimprovethe partner experience.

• Feed partner-side feedbacktothe Productteam as concrete, prioritized input.

TO DO IT, YOU WILL NEED:

• 2-4 years of experience in affiliate marketing, partnership management, customer success, account management, orperformance marketingoperations.
• Demonstrated comfort working with performance data: able to interrogatereporting independently, spotanomalies, and form and test a hypothesis aboutadiscrepancy.
• Hands-on experience with BI or analytics environment (Power BI, Looker, Tableau, or equivalent).

• Excellent communication skills,witha track record ofexplainingtechnicalfindings to non-technical audiences.

• Exceptional organizational skillsandthe ability tohold many open threads without dropping any.

• Proactiveandsolution-focused, comfortable owning an outcome cross-functionally across teams.
  

• Experience in affiliate marketing, iGaming, or performance marketing.
• Experience in two-side marketplaces,platformsor ad-tech businesses, particularly on the supply side (publisher side).
• Exposure to invoice reconciliation or revenue assurance.