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Description

Braintree, MA

Stafford House Study Holiday Program (SHSH) is part of CATS Global Schools (CGS), one of the leading providers of pre-university academic courses and English language courses hosting international students aged 12-18. The program is designed to provide short-term language courses with evenly balanced academics, social activities, sports and excursions in a safe, well-managed environment.

Each year, Stafford House opens 'pop-up' schools in multiple locations across the US and UK. These schools focus on offering an all-inclusive language and cultural experience for juniors students (ages 10-18). In addition to daily ESL classes, Study Holidays students participate in a robust activities program that allows them to practice their English through sports and other social activities on campus as well as regular excursions to popular cultural & historical attractions within the New England area. 

In order to ensure our students have an exciting, inspiring & safe experience, staff members will collaborate in the following areas:

Academics

Activities

Housing & Meals

Transportation

Residential Assistants (health, safety, supervision, support)

The Residential Life Manager has a critical role. Your team will be the first to meet all new students when they arrive at Boston Logan airport and then check-in to camp. You will work closely with the Director of Studies, Center Director and the Student Activities Manager to ensure that each one of our students has a life changing experience throughout their summer program. The dates of employment for this role are mid-June to early August 2026.

You will have supervisory responsibility over the student's welfare and support functions including:

Student Meals

Student Housing

Night-time Supervision

Airport Transfers

In order to facilitate the above activities, the Residential Life Manager's primary responsibilities include:

Coordinating with the Catering and Facilities Teams

Ensuring that rooms are ready for turn around for newly arriving guests

Creating weekly work schedule for Residential Assistants

Coordinating with transportation partners to arrange airport transfers for students from Boston Logan airport

Training & managing a team of Residential Assistants

Overseeing the arrivals and check-in process each Sunday

Collecting and maintaining student documents (Passports, insurance, parental consent forms, etc.)

Meeting with group leaders to discuss any student residential issues that may arise

Participating in on-site student activities, in order to promote school community

Answering student emergency phone during off-hours if necessary

Requirements

We are looking for someone who:

Has enthusiasm, energy and a get-it-done attitude

Wants to contribute to a positive team environment

Flexible schedule; sometimes working evenings or weekends

The ability to perform residential duties at least 2 nights per week

Good interpersonal & conflict-resolution skills

Has excellent problem solving and critical thinking skills

Has a sincere desire to work with international students

Has the ability to manage multiple priorities while maintaining strict attention to details

Sensitivity to cultural differences among international students

Strong ability to stay focused in a high-paced work environment

Has the legal ability to work in the United States (we will not be offering sponsorship)

Pluses:

Second Language ability

Experience communicating with English learners

Previous experience in industry (ESL, Juniors Camps)

Experience living or studying abroad

Previous experience managing a small team

The ability to take on more substantial residential duties

Familiarity with the Boston/New England area

Compensation:

Competitive salary

On-site housing provided

On-site meals provided

Willingness and Ability to live our company values in the workplace:

Accountability - Takes responsibility, dedicated, committed, proactive, decisive

Enthusiasm - Flexible, responsive, can-do attitude, honest, willingness to learn, positive in the face of challenges

Creativity - Identifies areas for improvement, implements new ideas, unique problem solving, solutions leader

Team player - Friendly, punctual, reliable, respectful of co-workers, collaborative

Customer focused - Whether this is our students, colleagues or external contacts

Approachable, helpful, shows empathy, welcoming, organized, attention to detail, courteous