PET PARENT CONCIERGE JOB POSTINGOnboarding BONUS!!After a successful completion of 90 days, you receive $250! And, after 6 months, another $500!
Do you LOVE dogs? Would you love to WORK with dogs?Dogtopia is looking for fellow dog lovers to join our growing team as a Pet Parent Concierge! Dogtopia is the industry leader in dog daycare where health and safety is always our #1 priority. We provide a fun, fast-paced work environment that focusses on team culture and always makes it the Most Exciting Day Ever!
We are scheduling phone and in-person interviews now! We are looking for someone who specifically has Thursday - Saturday availability. Purpose Beyond ProfitWe "Enhance the joy of dog parenthood..." by providing clean, safe, and educational dog daycare to our furry guests and their pet parents. We believe in creating better canine citizens by truly S.E.E.ing (Socializing, Exercising, and Educating) each dog; which we believe helps keep dogs in their loving, forever homes and out of shelters.
We also "...Enable dogs to positively change our world" through our Dogtopia Foundation. Our foundation features three worthy causes: sponsoring service dogs for returning service veterans, youth literacy programs, and initiatives to employ adults with autism. We host weekly Foundation fundraising events within our daycare center including fun photo booth days, special treats, and dog arts and crafts. At Dogtopia of Meridian North, we have already sponsored one service dog and are well on our way to sponsoring our second!
The RolePet Parent Concierge
The first point of contact for our pet parents. The best customer service/front desk position you could ask for if you love talking about dogs all day.
Responsibilitiesโข Provide excellent customer service
โข Answering phones and emails
โข Greeting Pet Parents
โข Answering Pet Parent questions and collecting their information
โข Educating Pet Parents about Dogtopia and our requirements as well as available pass and membership benefits
โข Scheduling services and setting up Meet & Greets
โข Checking dogs in and out
โข Escorting dogs to and from their Pet Parents
โข Giving tours
โข Understanding our Dogtopia-isms
โข Maintain a neat and organized environment
Perks and Bonusesโข Bring your dog to work!
โข Onboarding, retention, and team member referral bonuses up to $500 each
โข Birthday bonus
โข Team support bonuses for filling in when needed
โข Competitive base pay with quarterly check-ins and reviews
โข Holiday bonuses as well as holiday pay
โข Opportunities for cross training and company advancement
โข A strong, positive team culture that values inclusivity and transparency
โข Hands on managers who work side-by-side with our team
โข Personal development opportunities in the dog industry as well as sales, customer service, and dog behavior and handling
โข Paid online Dogtopia Connect training prior to your first day*
โข A companywide focus on health and safety - pups and people
*Some courses in Dogtopia Connect are industry certifications and eligible for CEUs through the CCPDT
The rules by which we, as Dogtopians live by are our Dogtopia-isms:
We
LOVE life unconditionally like a dog.
We
STAY loyal to our pack.
We
CHASE the absolute highest standards of safety.
We
PLAY to our fullest potential.
We
TREAT every day like It's the Most Exciting Day Ever!
Requirements
Requirements
- Must love dogs!
- Customer service experience
- Friendly
- Strong attention to detail
- Teamwork
- Positive attitude
- Able to multi-task
- Reliable attendance
- Sales and scheduling experience is a bonus but not required (as long as you are willing to learn, we're here to teach!)