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Position: Senior Manager of Learning and Performance, Atlas HOPE, Justice & Opportunity

Reports to: Director, Workforce Development, Justice & Opportunity

Department: Justice & Opportunity

Organization Summary:

United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility. Together, we meet today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood. Part of the United Way Worldwide system, one of the world’s most recognized charitable brands, we believe that New Yorkers deserve to thrive where they live and envision a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

Position Overview:

In partnership with the NYC Department of Youth and Community Development’s (DYCD) Office of Neighborhood Safety (ONS), UWNYC (as prime vendor) is committed to implementing Atlas. Atlas is a portfolio of initiatives grounded in evidence-based practices, to achieve improved public safety and community well-being across New York City. The Senior Manager of Learning and Performance of Atlas HOPE, a Community Violence Intervention (CVI) program, will play a leadership role in the overall learning and development culture and practice of the program.

The Senior Manager will partner with staff at various levels to identify, develop, and implement strategies to address performance gaps within both the program’s coordinating agency (UWNYC) and implementing provider agencies. They will lead the development and monitoring of operational and programmatic performance metrics for each major component of the program including outreach and engagement, case management, cognitive behavioral intervention, transitional work experience, and staff development. This role will contribute to organizational culture aligned with the program’s core commitments.

Justice & Opportunity is a new unit and UWNYC will look to the Senior Manager to execute key strategies and objectives, collect, and analyze metrics and impact goals, and implement operational & organizational structures to enhance cross-functional collaboration around justice initiatives. This unit is essentially in “startup” mode and requires an entrepreneurial, self-motivated individual who is comfortable and inspired by supporting a new unit.

Primary Responsibilities:

Program Operations:

Cross-Functional Alignment:

External Relations:

Skills, Knowledge, and Experience:

• Bachelor’s degree in social work, criminal justice, community engagement, or other related field with a minimum of 5 years of experience.
• Master’s degree in social work, criminal justice, community engagement, or other related field and 3 years of experience preferred.
• Deep understanding of criminal legal system, stakeholders, agencies, and providers; context within New York City preferred.
• Experience with large-scale program implementation, preferably working with or on Community Violence Intervention (CVI) programs.
• Strong verbal and written communications with exceptional attention to detail.
• Recognition of the importance of interdepartmental coordination and communication.
• Highly developed interpersonal and communication skills and strong ability to build partnerships.
• Ability to work independently and as a team player.
• Excellent writing, editing, verbal, and presentation skills.
• Innovative thinker, with a track record for translating strategic thinking into action plans and results.
• Demonstrated experience building, leading, and mentoring a team of program specialists, both internal and external.
• Excellent decision making and creative problem-solving skills required.
• Management skills, including the ability to manage budget priorities.
• A passion for UWNYC’s mission, vision, and accomplishments.

Key Competencies:

United Way of NYC Core Competencies for All Staff

Additional Information:

Work Sample Requirement

As part of the application process, candidates may be asked to submit a writing or project sample that demonstrates their relevant skills and experience.

Please note that all identifying information may be redacted, including names of individuals, organizations, or any confidential details. We are primarily interested in understanding your approach, thought process, and quality of work.

Benefits & Perks

United Way of New York City offers a comprehensive and competitive benefits package designed to support the well-being, growth, and work-life balance of our employees:

United Way of New York City is an Equal Employment Opportunity Employer