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About you and this role

Dow has exciting opportunity for a Senior IT Analyst or Associate Service Manager located in Midland, MI or Houston, TX supporting multiple foundational IT technologies.

Please note there are multiple openings across IT at this time which you may be a fit for based on your skills and business needs.

In this role you will (based on business or functional needs):

• Design, develop, and support solutions and processes to meet business needs and requirements. Partner with the Team Project Manager, Business Process Team, leadership, and technical teams to provide overall leadership and expertise in ISC Planning, Finance and/or Manufacturing.
• Gather and analyze business requirements for work process, using in-depth conceptual and practical knowledge to explore, analyze, and map business and function requirements. Document detailed designs, build, test, and implement solutions, ensuring compliance with corporate standards, architecture guidelines, and information security policies.
• Drive the full solution lifecycle, including functional/technical design, solution architecture, integration of third-party software, development, testing, and building solutions. Ensure designs meet business requirements, conform to architecture standards, and optimize productivity and long-term product/system vision.
• Interface with project leadership and clients to complete implementation deliverables, facilitating client involvement where responsibilities are shared. Provide data analytics required for ISC Planning, Finance or Manufacturing work processes, and lead and influence project team discussions, decisions, and direction.
• Manage cross-functional implementation issues and interdependencies for work process. Complete as-is assessments of business processes, organization, systems, and infrastructure. Review project requirements against standard business process MET, capturing gaps and highlighting them to the Business Process Teams.
• Ensure successful technical and functional handover of deliverables to other teams. Work with data leads to explain and identify the scope of master data. Coordinate the identification of end users involved in testing, training, and changes to security profiles.
• Develop and coordinate the approach and plans for end user testing, including User Acceptance Testing. Develop training plans and deliver work process & systems delta training. Develop the implementation approach, strategy, and detailed plans, including cutover plans and approach, gathering input and creating cutover checklists for ISC Planning, Finance or Manufacturing work processes.
• Assist with the coordination and execution of implementation plans for data readiness, training, testing, and cutover by facilitating task completion against the Implementation checklist. Provide hyper-care support following production implementations, facilitating defect closure and issue resolution across teams.
• Facilitate handover to run-the-business operations.
• Support end-to-end ITIL service management practices by driving ongoing improvements thru automation and workflow enhancement. You will be ailing services to best practices and act as a focus point for internal customers to resolve issues and enhance practices.

Responsibilities

• Designs, implements, and maintains scalable and reliable systems and processes to support key technologies across Dow.
• Collaborate with a diverse team to build and enhance our data platform to enable data collection, processing, access, usability, and monitoring
• Works with cross-functional teams to develop and implement solutions in the Application Development Lifecycle (Development / Test / Production)
• Continuously explores and adopts new technologies and best practices to improve assigned systems and processes.
• Provides technical expertise and guidance to team members and stakeholders
• Ensures Change Management and Configuration Management standards are implemented and executed
• Ensures technical, architecture, and application designs aligns to company IT architecture and security standards
• Requirements Analysis - Understands key business drivers in order to explore, analyze, and map business and function requirements.
• Experience Mapping - Maps user journeys, user experience, user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.
• IT Solution/Application/System - drives the full solution lifecycle, including functional / technical design - solution architecture, buy vs make decisions - integration of third-party off-the-shelf software, develops / integrates / tests / builds solutions - with ability to operate in both waterfall and agile environment, ensures compliance to corporate standards, architecture guidelines, and information security policies in assigned areas.
• Adoption - Supports implementation and user adoption in assigned areas.
• Support - With guidance selects and defines supplier and team support models for assigned areas.
• Performance - Defines controls, measures and KPIs for solution performance and reliability in assigned areas.
• End-to-End Integration - Coordinates with other Business Process Managers and Solutions Managers for end-to-end process optimization and integration for assigned areas.
• Roadmaps - Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects; Help assess resource, technology, investment needed in delivering against the roadmap for assigned areas.
• Team Management - Assist Sr. Solution Manager with workload analysis for team to ensure proper resource alignment for capacity planning.

Core Technical Expertise

• Service Management (ITIL) background.
• Experience with design and configuration of SAP ERP (MM, PP, FI modules)
• Concepts, how to, and best practices, along with hands on knowledge and experience
• General understanding of digital industry trends including Cloud/SaaS, Analytics, Social, and Security/Risk Management, and Internet of Things
• Agility: Demonstrated knowledge and experience in Agile software development methodologies and work processes, especially Scrum

Engineering Mindset and Professional Growth

• Technical Design Contribution: Ability to rapidly synthesize information and contribute clear, well-documented technical specifications and architectural diagrams to the design process.
• Feature Ownership: Demonstrated history of taking ownership of complex features and modules within larger projects, driving them to completion, and managing technical dependencies autonomously.
• Pragmatism and Initiative: A strong bias for action, coupled with a pragmatic approach to delivering stable, maintainable, and cost-effective solutions.
• Communication & Influence: Excellent verbal and written communication skills, with the ability to articulate technical designs to both engineering peers and senior stakeholders, effectively influencing technical decisions.

Required Qualifications

• A minimum of a bachelor's degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant OR 5 years of relevant experience in lieu of a bachelor's degree.
• Minimum of 2 years of professional relevant experience in Cloud Platform Engineering, Software Engineering, or a closely related field.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Your Skills

• Proactive Problem Solving: Identifying issues before they escalate, analyzing root causes, and applying established procedures to resolve standard technical and process-related problems.
• Business Processes: Understanding how business functions operate and how technology enables or improves them. This includes partnering with analysts, developers, and business stakeholders to ensure solutions align with functional needs.
• Detail-Oriented Documentation: Creating accurate, complete technical documentation-including integration specifications, solution designs, process flows, and system configurations-ensuring clarity and adherence to architecture and compliance standards.

Note: this role does not offer relocation assistance.