Minneota, MN · On-site
$44 - $57.50/hr
... Fraud Detection, or similar voice biometric solutions in production environments. · Strong experience troubleshooting production incidents involving: o Amazon Connect o AWS Lambda o CloudWatch o ...
Quick apply
Minneota, MN · On-site
$44 - $57.50/hr
... Fraud Detection, or similar voice biometric solutions in production environments. · Strong experience troubleshooting production incidents involving: o Amazon Connect o AWS Lambda o CloudWatch o ...
Minneota, MN · On-site
$44 - $57.50/hr
... Fraud Detection, or similar voice biometric solutions in production environments. Strong experience ... Amazon Lex o SIP Trunks o Telephony Routing o Pindrop Integrations Experience working with ...
Minneota, MN · On-site
$44 - $57.50/hr
... Fraud Detection, or similar voice biometric solutions in production environments. Strong experience ... Amazon Lex o SIP Trunks o Telephony Routing o Pindrop Integrations Experience working with ...
Eden Prairie, MN · On-site +1
$112K - $193K/yr
Certified Fraud Examiner or Professional Certified Investigator certification * Experience ... At UnitedHealth Group, our mission is to help people live healthier lives and make the health ...
Eden Prairie, MN · On-site +1
$112K - $193K/yr
Certified Fraud Examiner or Professional Certified Investigator certification * Experience ... At UnitedHealth Group, our mission is to help people live healthier lives and make the health ...
Eden Prairie, MN · On-site +1
$112K - $193K/yr
Certified Fraud Examiner or Professional Certified Investigator certification * Experience ... At UnitedHealth Group, our mission is to help people live healthier lives and make the health ...
Eden Prairie, MN · On-site +1
$112K - $193K/yr
Certified Fraud Examiner or Professional Certified Investigator certification * Experience ... At UnitedHealth Group, our mission is to help people live healthier lives and make the health ...
High school diploma with a minimum of three years of experience as an eligibility worker in the State of Minnesota and/or previous experience working with the Minnesota Fraud Prevention Investigation ...
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High school diploma with a minimum of three years of experience as an eligibility worker in the State of Minnesota and/or previous experience working with the Minnesota Fraud Prevention Investigation ...
Mankato, MN · On-site
$55K - $77K/yr
Assists the Fraud Investigator by preparing case files, gathering and organizing documentation from ... Participates in professional staff development. Participates in training and education ...
Mankato, MN · On-site
$55K - $77K/yr
Assists the Fraud Investigator by preparing case files, gathering and organizing documentation from ... Participates in professional staff development. Participates in training and education ...
Saint Paul, MN · On-site
$20 - $27/hr
Insight Service Group (ISG) is a national investigative services firm specializing in cost containment and anti-fraud related services. We are dedicated to maintaining the highest standards of ...
Saint Paul, MN · On-site
$20 - $27/hr
Insight Service Group (ISG) is a national investigative services firm specializing in cost containment and anti-fraud related services. We are dedicated to maintaining the highest standards of ...
Minneapolis, MN · On-site
$30 - $40/hr
Delta Group is a privately held, national investigative firm established in 1983 and headquartered ... state fraud prosecutorial offices, claims and program management divisions, and investigative ...
Minneapolis, MN · On-site
$30 - $40/hr
Delta Group is a privately held, national investigative firm established in 1983 and headquartered ... state fraud prosecutorial offices, claims and program management divisions, and investigative ...
Minneapolis, MN · On-site
$30 - $40/hr
Delta Group is a privately held, national investigative firm established in 1983 and headquartered ... state fraud prosecutorial offices, claims and program management divisions, and investigative ...
Minneapolis, MN · On-site
$30 - $40/hr
Delta Group is a privately held, national investigative firm established in 1983 and headquartered ... state fraud prosecutorial offices, claims and program management divisions, and investigative ...
Saint Paul, MN · On-site
$20 - $27/hr
Insight Service Group (ISG) is a national investigative services firm specializing in cost containment and anti-fraud related services. We are dedicated to maintaining the highest standards of ...
Saint Paul, MN · On-site
$20 - $27/hr
Insight Service Group (ISG) is a national investigative services firm specializing in cost containment and anti-fraud related services. We are dedicated to maintaining the highest standards of ...
... Fraud Detection, or similar voice biometric solutions in production environments. • Strong experience troubleshooting production incidents involving: o Amazon Connect o AWS Lambda o CloudWatch o ...
... Fraud Detection, or similar voice biometric solutions in production environments. • Strong experience troubleshooting production incidents involving: o Amazon Connect o AWS Lambda o CloudWatch o ...
Minneapolis, MN · On-site
$35 - $45/hr
Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...
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Minneapolis, MN · On-site
$35 - $45/hr
Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...
Minneapolis, MN · On-site
$35 - $45/hr
Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...
Minneapolis, MN · On-site
$35 - $45/hr
Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...
Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...
Ethos Risk Services is a leading insurance claims investigation and medical management company, specializing in surveillance and fraud detection. At the forefront, we provide accurate data and ...
Saint Paul, MN · On-site
$57K/yr
... fraud. Examples of qualifying experience include: * Investigating criminal cases requiring the use of recognized investigative methods and techniques and that may have included appearing in court to ...
Saint Paul, MN · On-site
$57K/yr
... fraud. Examples of qualifying experience include: * Investigating criminal cases requiring the use of recognized investigative methods and techniques and that may have included appearing in court to ...
Duluth, MN · On-site
$57K/yr
... fraud. Examples of qualifying experience include: * Investigating criminal cases requiring the use of recognized investigative methods and techniques and that may have included appearing in court to ...
Duluth, MN · On-site
$57K/yr
... fraud. Examples of qualifying experience include: * Investigating criminal cases requiring the use of recognized investigative methods and techniques and that may have included appearing in court to ...
Rochester, MN · On-site
$57K/yr
... fraud. Examples of qualifying experience include: * Investigating criminal cases requiring the use of recognized investigative methods and techniques and that may have included appearing in court to ...
Rochester, MN · On-site
$57K/yr
... fraud. Examples of qualifying experience include: * Investigating criminal cases requiring the use of recognized investigative methods and techniques and that may have included appearing in court to ...
Minnetonka, MN · On-site
$78K - $134K/yr
Manager - Special Investigations will utilize online tools and resources to efficiently and effectively identify potential fraud or abuse in claims data. This position requires sensitivity and ...
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Minnetonka, MN · On-site
$78K - $134K/yr
Manager - Special Investigations will utilize online tools and resources to efficiently and effectively identify potential fraud or abuse in claims data. This position requires sensitivity and ...
Minnetonka, MN · On-site
$78/hr
Manager - Special Investigations will utilize online tools and resources to efficiently and effectively identify potential fraud or abuse in claims data. This position requires sensitivity and ...
Minnetonka, MN · On-site
$78/hr
Manager - Special Investigations will utilize online tools and resources to efficiently and effectively identify potential fraud or abuse in claims data. This position requires sensitivity and ...
... live in or within commutable distance of assigned market location - Reliable personal ... Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) ...
... live in or within commutable distance of assigned market location - Reliable personal ... Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) ...
| Aspect | Live In Amazon Fraud Investigator | Amazon Customer Service Associate |
|---|---|---|
| Required credentials | Experience in fraud detection, relevant certifications often preferred | Customer service skills, high school diploma or equivalent |
| Work environment | Remote or on-site, focused on fraud investigation teams | Remote or on-site, customer support centers |
| Employer and industry usage | Amazon's security and fraud prevention departments | Amazon's customer support and service departments |
| Common search and comparison intent | Understanding fraud investigation roles at Amazon | Customer service roles at Amazon |
The Live In Amazon Fraud Investigator primarily focuses on detecting and preventing fraudulent activities within Amazon, requiring experience in fraud detection and relevant certifications. In contrast, the Amazon Customer Service Associate handles customer inquiries and support, emphasizing communication skills and customer service experience. Both roles may be remote or on-site but serve different functions within Amazon's operations.
The most popular types of Amazon Fraud Investigator jobs in Minnesota are:
Cities in Minnesota with the most Live In Amazon Fraud Investigator job openings:
$44 - $57.50/hr
Contractor
Posted 7 days ago
The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of Amazon Connect-based enterprise contact center environments and associated integrations. This role requires deep hands-on experience supporting Amazon Connect production platforms, SIP telephony services, voice routing, and integrated solutions such as Pindrop Voice Authentication/Fraud Detection. The engineer will serve as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational support activities to maintain highly reliable customer and agent experiences across the contact center ecosystem. Experience with Genesys Cloud, NICE CXOne, and other CCaaS platforms is preferred; however, strong Amazon Connect production support experience is required
Platform Operations:
· Serve as the primary production support engineer for Amazon Connect services, including contact flows, routing profiles, queues, agent workspaces, and omnichannel customer interactions.
· Troubleshoot issues involving Amazon Connect, Contact Lens, Amazon Lex, Lambda integrations, APIs, and AWS services supporting customer engagement.
· Monitor and analyze Contact Trace Records (CTRs), CloudWatch logs, call recordings, telephony events, and routing behavior to identify and resolve production issues.
· Support SIP trunk integrations, call routing, carrier connectivity, DID provisioning, failover mechanisms, and telephony troubleshooting activities.
· Validate production deployments, configuration changes, and release implementations within Amazon Connect and associated AWS services.
· Monitor platform performance using CloudWatch, Splunk, Dynatrace, Datadog, Grafana, and similar observability platforms.
Vendor & Integration Support
· Act as the primary operational liaison for AWS Support, Amazon Connect Support, telecom carriers, Pindrop Support, and third-party CCaaS vendors.
· Troubleshoot integrations involving Amazon Connect, SIP providers, voice gateways, session border controllers (SBCs), CRM platforms, authentication services, APIs, and external business applications.
· Support and troubleshoot Pindrop Voice Authentication and Fraud Detection integrations, including call authentication workflows, voice-print validation issues, customer enrollment challenges, and production incidents impacting authentication services.
· Coordinate escalations with AWS, telecom carriers, and Pindrop vendors to drive timely restoration of services.
· Ensure vendor issues are tracked, documented, and resolved within established SLAs.
Mandatory Skills
· 4+ years of hands-on Amazon Connect production support experience in enterprise contact center environments.
· Strong experience supporting Amazon Connect contact flows, routing profiles, queues, agent workspaces, and production operations.
· 3+ years of experience supporting SIP telephony environments, SIP trunking, voice routing, carrier integrations, and contact center telephony services.
· Hands-on experience supporting Pindrop Voice Authentication, Voice Security, Fraud Detection, or similar voice biometric solutions in production environments.
· Strong experience troubleshooting production incidents involving:
o Amazon Connect
o AWS Lambda
o CloudWatch
o Contact Lens
o Amazon Lex
o SIP Trunks
o Telephony Routing
o Pindrop Integrations
· Experience working with monitoring tools such as Splunk, CloudWatch, Dynatrace, Datadog, Grafana, or equivalent.
· Experience supporting 24x7 production environments with on-call responsibilities.
· Strong incident management, stakeholder communication, and root cause analysis skills.
