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Live In 988 Chat Jobs in Kentucky (NOW HIRING)

Zifty

Catering Delivery Driver

Bowling Green, KY

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty.com

Catering Delivery Driver

Bowling Green, KY · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Zifty

Catering Delivery Driver

Bowling Green, KY · On-site

$28/hr

Live, dedicated driver support is available to help when you need it, via chat or phone * Choose your deliveries in advance * Zifty deposits earnings into your bank up to 3x per week automatically

Chewy

Manager Customer Service I RX

Louisville, KY

Improve production levels of phone, email, chat and social media teams through recurring meetings ... It is required to live in Kentucky within 100 miles from the address of the Louisville, KY facility ...

Chewy

Manager Customer Service I RX

Louisville, KY · On-site

Improve production levels of phone, email, chat and social media teams through recurring meetings ... It is required to live in Kentucky within 100 miles from the address of the Louisville, KY facility ...

Cargill

Seasonal Grain Production Worker

Owensboro, KY · On-site

$15.25 - $18.25/hr

... and consumers to live well. This position is in our Ag & Trading enterprise, where we connect ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

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All JobsLive In 988 Chat JobsLive In 988 Chat Jobs in Kentucky

Live In 988 Chat information

What are some of the unique challenges faced by live in 988 chat counselors, and how can applicants prepare for them?

Live In 988 Chat counselors often handle high-stress situations involving individuals in crisis, which can be emotionally demanding. Counselors must balance active listening, empathy, and quick decision-making while maintaining professional boundaries. Applicants can prepare by familiarizing themselves with crisis intervention techniques, practicing self-care, and seeking peer support to manage emotional fatigue. Training is typically provided, but resilience and adaptability are key to thriving in this role.

What is a live in 988 chat worker?

A Live In 988 Chat worker is a trained crisis counselor who provides support through the 988 Suicide & Crisis Lifeline’s online chat platform. They assist individuals experiencing emotional distress, suicidal thoughts, or mental health crises by offering real-time conversation, resources, and guidance. These professionals help users feel heard, offer coping strategies, and connect them with further mental health services when needed. Their work is confidential, empathetic, and focused on providing immediate support.

How do I become a live in 988 chat customer service agent?

To become a live-in 988 chat customer service agent, candidates typically need strong communication skills, empathy, and experience with mental health or crisis support. Relevant training or certifications in crisis intervention or counseling may be required, and the role often involves working flexible hours, including nights and weekends. Applying through job boards or organization websites and demonstrating relevant skills can help secure a position in this field.

What is the difference between Live In 988 Chat vs Live In Caregiver?

AspectLive In 988 ChatLive In Caregiver
CertificationsBasic first aid, CPR, communication skillsCPR, first aid, caregiving certifications often preferred
Work EnvironmentOnline, remote chat support for mental health or crisis interventionIn-home, providing personal care and assistance to clients
Employer & IndustryHealthcare, mental health services, crisis support organizationsHome care agencies, senior care, disability support

Live In 988 Chat involves providing remote online support via chat for mental health or crisis situations, requiring strong communication skills. In contrast, a Live In Caregiver offers in-person personal care and assistance within a client's home. Both roles may require caregiving or communication certifications, but the work environments differ significantly, with one being remote and the other in-home.

What are the key skills and qualifications needed to thrive as a 988 crisis chat counselor, and why are they important?

To thrive as a 988 Crisis Chat Counselor, you need strong crisis intervention skills, active listening abilities, and a relevant background in mental health or social work. Familiarity with secure chat platforms, suicide risk assessment tools, and often certifications in crisis intervention are typically required. Compassion, emotional resilience, and clear written communication are critical soft skills for providing effective support remotely. These skills and qualities are essential for delivering timely, empathetic, and effective assistance to individuals experiencing mental health crises.
What are popular job titles related to Live In 988 Chat jobs in Kentucky? For Live In 988 Chat jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Live In 988 Chat jobs in Kentucky look for? The top searched job categories for Live In 988 Chat jobs in Kentucky are:
What cities in Kentucky are hiring for Live In 988 Chat jobs? Cities in Kentucky with the most Live In 988 Chat job openings:
Live In 988 Chat jobs near you

Crisis Specialist I (54738)

LifeSkills and Pennyroyal Center

Hopkinsville, KY • On-site

$17.55 - $20/hr

Full-time

Posted 15 days ago

Job description

POSITION SUMMARY:
The Crisis Access Specialist I serves as the primary point of entry for individuals seeking mental health, substance use, developmental disability, or crisis-related services through a 24-hour access program and as part of the 988 Suicide and Crisis Lifeline network. This position is a key component of the organization's crisis continuum of services, functioning as an access, triage, and coordination point that supports timely connection to appropriate levels of care. The role responds across phone, chat, and text platforms; conducts standardized safety and risk screenings; provides crisis intervention and de-escalation; and identifies appropriate next steps within established protocols, utilizing supervisory consultation as indicated. Crisis Access Specialists facilitate timely connections to internal services and community resources to ensure accurate, compassionate, and effective responses. The position operates under established decision trees and supervisory consultation for high-risk or complex situations. After completion of training, this position is typically eligible for a remote or hybrid work arrangement, with periodic on-site responsibilities as needed.
DUTIES AND RESPONSIBILITIES:
  • Serve as the initial access point for individuals seeking services, including responding to crisis and non-crisis inquiries and routing within the service continuum per established protocols.
  • Respond to incoming calls, texts, and chats with empathy, professionalism, and cultural humility.
  • Provide emotional support, active listening, crisis intervention, and de-escalation to individuals experiencing distress.
  • Conduct scheduled follow-ups as required by protocol to support engagement, safety, and continuity of care.
  • Conduct standardized safety and risk screenings, including suicide risk and other safety concerns, in accordance with established protocols.
  • Complete collaborative safety planning when appropriate and escalate imminent-risk, high-risk, or complex situations to supervisory/clinical leadership per protocol.
  • Screen presenting concerns and identify appropriate next steps within established protocols, including referral to internal services or external community resources.
  • Coordinate and/or schedule intakes, follow-up appointments, and referral processes for new service requests, including faxed or emailed referrals.
  • Verify insurance coverage, collect required intake and administrative information, and scan/upload relevant documents to the EHR.
  • Maintain an updated regional resource list and assist individuals seeking information or referrals to external resources.
  • Maintain working knowledge of available crisis, behavioral health, and community-based services to support effective care coordination.
  • Accurately document all contacts in designated electronic systems within required timeframes and in accordance with applicable agency, state, federal, and 988 Lifeline requirements.
  • Maintain confidentiality and adhere to ethical, professional, and legal standards.
  • Support continuity of care by facilitating effective coordination across services within the crisis continuum.
  • Participate in required training, supervision, coaching, and quality improvement activities.
  • Demonstrate sound judgment and calm decision-making during high-stress and emotionally intense situations.
  • Support 24-hour program operations by assisting with schedule coverage as needed.
  • Perform other related duties as assigned within the scope of training and role.

QUALIFICATIONS:
  • High School Diploma or GED required; experience in a call center, customer service, human services, or behavioral health setting preferred.
  • Strong communication skills with the ability to remain calm, professional, and empathetic in emotionally intense situations.
  • Ability to follow established protocols, recognize when consultation is needed, and follow escalation procedures.
  • Basic computer proficiency, including ability to accurately document in electronic systems.
  • Comfort working with diverse populations and sensitive topics, including suicide-related content.
  • Reliability and flexibility to work scheduled shifts in a 24-hour program, including nights, weekends, and holidays as needed.
  • Ability to type accurately while engaging live contacts (phone/chat/text).
  • Ability to work in a private, distraction-free environment when remote (confidentiality).

JOB REQUIREMENTS / EXPECTATIONS:
  • Maintain confidentiality and comply with all applicable privacy, security, and organizational policies.
  • Demonstrate consistent professionalism, empathy, accountability, and cultural humility when interacting with individuals seeking support.
  • Complete required training, supervision/coaching, and any certifications associated with crisis response services and the 988 Suicide and Crisis Lifeline.
  • Work collaboratively as part of a multidisciplinary crisis services team and utilize supervisory consultation as indicated.
  • Adapt to changes in contact volume, workflows, documentation standards, and program procedures.
  • Uphold the mission, values, and service standards of the organization.
  • Ability to sit for extended periods and work at a computer; ability to use phone/chat/text systems for prolonged periods.
  • Maintain a workspace that supports confidentiality and reliable connectivity when working remotely, as required by policy.

CORE VALUES:
All employees must be willing to live our company's core values.
  • Integrity - Exhibiting the highest moral, ethical and legal standards. Doing the right thing - even when no one else is looking.
  • Teamwork - Putting team success over personal success. Actively valuing the strengths and talents of others.
  • Trust/Respect- Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.
  • Care/Compassion - Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.
  • Ownership/Accountability - Taking personal responsibility for one's work, actions and feelings. Accepting responsibility for and learning from mistakes.

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