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Live Chat Jobs in Meridian, ID (NOW HIRING)

Nightforce Optics

Customer Experience Specialist

Meridian, ID · On-site

$16.75 - $21/hr

Manage and document technical support issues, and interact with internal partners via phone, email, and live chat to ensure the functionality of Nightforce Optics and Horus products. Effectively ...

Nightforce Optics

Customer Experience Specialist

Meridian, ID · On-site

$16.75 - $21/hr

Manage and document technical support issues, and interact with internal partners via phone, email, and live chat to ensure the functionality of Nightforce Optics and Horus products. Effectively ...

Nightforce Optics

Customer Experience Specialist

Meridian, ID · On-site

$17.25 - $21.50/hr

Manage and document technical support issues, and interact with internal partners via phone, email, and live chat to ensure the functionality of Nightforce Optics and Horus products. Effectively ...

Schell Brothers

Online Sales Consultant

Eagle, ID

Utilize CRM systems, lead management software, Live Chat, and other web-based tools to manage and track leads effectively. * Support exciting new community launches by generating interest, nurturing ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15.50 - $21/hr

Position Overview The Chat Service Representative plays a crucial role in resolving client payroll and HR system challenges while simultaneously building and maintaining exceptional customer ...

Paylocity

Chat Service Representative

Meridian, ID · On-site

$15 - $20.50/hr

Position Overview The Chat Service Representative plays a crucial role in resolving client payroll and HR system challenges while simultaneously building and maintaining exceptional customer ...

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All JobsLive Chat JobsLive Chat Jobs in Meridian, ID

Live Chat information

See Meridian, ID salary details

$22.2K

$56.1K

$81.6K

How much do live chat jobs pay per year?

As of Aug 27, 2026, the average yearly pay for live chat in Meridian, ID is $56,107.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $81,100.00 per year, depending on experience, location, and employer.

What is a live chat agent?

A Live Chat agent is a customer service professional who communicates with customers in real time through an online chat platform. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat agents help companies offer quick and convenient support, improving the overall customer experience. They require strong communication skills, problem-solving abilities, and proficiency with computer systems.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need strong written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and basic troubleshooting tools is often required. Exceptional interpersonal skills, patience, and the ability to multitask effectively make someone stand out in this position. These skills ensure prompt, clear, and helpful support to customers, enhancing satisfaction and maintaining company reputation.

What are the typical challenges faced by live chat agents, and how can they effectively manage high volumes of customer inquiries?

Live Chat agents often encounter the challenge of handling multiple customer conversations simultaneously, especially during peak hours. To manage this effectively, agents need strong multitasking skills, a good grasp of company policies, and the ability to prioritize urgent issues. Utilizing canned responses, maintaining clear and concise communication, and staying calm under pressure are essential strategies. Regular training and support from supervisors also help agents improve efficiency and deliver excellent customer service.

What are live chat jobs?

Live chat jobs focus on customer service and support. In this role, you assist people with technical issues, provide remote guidance and instructions, and work online from home or a call center to answer questions in a virtual environment. Many live chat jobs focus on following a flowchart of instructions to help identify and resolve known issues. If that fails, you usually contact a manager to get information on the best way to resolve a problem. Many live chat jobs also include verifying customer information, processing payments and refunds, and keeping track of reported issues. Some companies offer live chat 24/7, so you may be asked to work nights, weekends, or holidays as needed.

What is the difference between Live Chat vs Customer Service Representative?

AspectLive ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training on chat softwareHigh school diploma; customer service training often preferred
Work EnvironmentRemote or office-based; digital communicationOffice or call center; phone and in-person interactions
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, hospitality
Communication ModeText-based chat in real-timePhone, in-person, or email

Live Chat roles focus on digital, real-time text communication via online platforms, often requiring quick typing skills and familiarity with chat software. Customer Service Representatives handle a broader range of communication channels, including phone and in-person interactions, and may require more extensive customer service training. Both roles are essential in customer support but differ mainly in communication methods and work environment.

More about Live Chat jobs

What are the most commonly searched types of Live Chat jobs in Meridian, ID?

The most popular types of Live Chat jobs in Meridian, ID are:

What are popular job titles related to Live Chat jobs in Meridian, ID?

For Live Chat jobs in Meridian, ID, the most frequently searched job titles are:

What job categories do people searching Live Chat jobs in Meridian, ID look for?

The top searched job categories for Live Chat jobs in Meridian, ID are:

Live Chat jobs near you
Infographic showing various Live Chat job openings in Meridian, ID as of August 2026, with employment types broken down into 100% Full Time. Highlights an 70% In-person, and 30% Remote job distribution, with an average salary of $56,107 per year, or $27 per hour.

Customer Experience Specialist

Meridian, ID • On-site

Nightforce Optics
Manufacturing • 51 - 200 employees
Learn more about Nightforce Opticsexternal

$16.75 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Job Type
Full-time
Description
We are Nightforce Optics RUGGED. RELIABLE. REPEATABLE.™
Nightforce Optics is a leading manufacturer and marketer of premium sport optics products, including riflescopes, spotting scopes and accessories. Known for its rugged products designed for use in punishing conditions, Nightforce is the industry benchmark for high-quality, high-performance products. Nightforce Optics, Inc., was established in 1992 with one goal in mind: to build the finest riflescopes on the market. The same qualities that have made Nightforce the choice of professionals have now created a dedicated following among hunters and serious shooters.
We want you to become part of our story!
Nightforce Optics is seeking a dedicated Customer Experience Specialist to join our team and deliver exceptional support to our internal and external customers. In this role, the Customer Experience Specialist will be the primary point of contact for troubleshooting, diagnostics, and problem resolution across our entire product line, including Nightforce Optics and Horus Vision products. Your mission is to ensure a seamless experience by providing accurate information, documenting issues, and assisting with product recommendations. This position may be filled in Meridian, ID or Orofino, ID.
What You Will Be Doing: Essential Job Duties
Required Qualifications
  • Manage and document technical support issues, and interact with internal partners via phone, email, and live chat to ensure the functionality of Nightforce Optics and Horus products. Effectively managing multiple scenarios and prioritizing work based on business and customer and consumer needs. Assess consumer needs and opportunities; suggest how we can meet these requirements to help our customers be successful with Nightforce and Horus products
  • Attract potential consumers by answering product and service questions and suggesting additional information about our products. Engage and collaborate with the Sales team when necessary.
  • Open customer accounts by recording accurate information
  • Troubleshoot complex client issues through problem isolation, research, reviewing work instructions, and consultation with other team members including other departments such as shipping, production, R&D, and materials; escalate if necessary. This may require the use technology tools to assist with a resolution that fits the consumers and customers needs.
  • Manage and document technical support issues and interact with customers via phone, email, and live chat interactions to ensure functionality of Nightforce Optics and Horus products.
  • Create repeatable processes, automations, FAQ's, SOPs, WIs (work instructions), and internal and external documents for customer support.
  • Demonstrate good judgement in selecting methods and techniques for obtaining information and solutions in responding to customer requests including accurately identifying, assessing, and troubleshooting a wide range of riflescope and optics-related issues, including mounting, zeroing, reticle calibration, focus/parallax adjustments, and environmental performance.
  • Maintain accurate and throughout records of all customer interactions, reported issues and product feedback by following work instructions and documenting each contact in Oracle.
  • Provide customer service to internal and external customers to ensure consistent and professional experience without ever compromising quality
  • Proactively seek out, pursue, obtain, learn, and retain product knowledge on a regular and ongoing basis through self-guided resources such as both independently through work instructions, manuals, and websites, as well as through company-provided training and asking questions.
  • Works independently to make decisions with little direct oversight of a supervisor or manager while also working in a team environment. Makes suggestions and shows initiative in executing tasks
  • Process and manage retail orders submitted through the company websites, ensuring accuracy in order entry and timely fulfillment. Assist Account Managers with coordinating product returns, including generating RMA's, tracking shipments, and facilitating credit or replacement processing.
  • Provide reporting and backorder information to dealers when requested or refer to account managers as appropriate
  • Attend trade shows and other company events as needed
  • Utilize AI-powered tools and systems to enhance customer support, streamline order processing, and quickly access relevant product or account information. Maintain a willingness to adapt to emerging technologies that improve the consumer and customer experience.

Non-Essential Duties:
  • Additional Duties as assigned.

Requirements
What we need to see: Required Qualifications
  • Associate degree in communication, sales, or business (or equivalent experience)
  • 2 years of experience in a fast-paced, professional customer support role
  • Excellent interpersonal and phone skills to interact with dealers, consumers, and internal departments
  • Ability to work weekends, holidays or travel to Nightforce events if needed
  • Demonstrate unwavering ability to communicate professionally in all types of communication. This position requires the ability to provide clear and concise instructions over the phone, live chat, email, and zoom.
  • Active listening skills - proper phone etiquette to give full attention to what other people are saying, take time to understand the points being made, asking questions as appropriate
  • Ability to prioritize workload and have a high attention to detail
  • Experience with Microsoft Office or Google Suite
  • Knowledge of ERP systems
  • Exceptional problem solving and troubleshooting capabilities with the ability to identify problems and provide resolutions

What we would love to see: Preferred Qualifications
  • Experience and knowledge of the hunting, shooting, outdoors industry
  • Working knowledge of Oracle and Apex

Physical Requirements:
  • Required to LIFT/CARRY Frequently (between 33%-66% of the time): 20 pounds, occasionally lifting up to 50 pounds with or without accommodation
  • Required to PULL/PUSH Frequently: up to 20 pounds
  • Bend: Frequently
  • Twist: Frequently
  • Squat: Occasionally
  • Climb: Occasionally
  • Kneel/Crawl: Occasionally
  • Reach/Reach Overhead: Occasionally
  • Finger Dexterity/Fine Manipulation: Continuously
  • Sit: Continuously
  • Computer/Mouse Use: Continuously
  • Drive: Occasionally
  • Repetitive Motion: Substantial movements of the wrist, hands, and/or fingers

What Sets Us Apart?
  • 100% paid benefits for the employee including: medical, dental, vision, short term disability, long term disability, and life insurance.
  • Paid Time Off Package - 60 hours your first year and increases year after year
  • 10-13 paid holidays per year
  • Matching 401k after one year of employment
  • 4-day work week, who doesn't like 3-day weekends?
  • Pride in our product
  • Employee discount on scopes and Nightforce apparel

Nightforce Optics is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, gender, sex, national origin, age, sexual orientation, gender identity, protected veteran status, disability or any other category protected by law.
Note: All job offers are contingent on passing pre-employment requirements, including a drug screen and criminal background check. Applicants must also be a "US Person" as defined by the International Traffic in Arms Regulations (ITAR).
Application Deadline: September 1, 2026

Apply