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Live Chat Assistant Jobs in Nebraska (NOW HIRING)

EMS Inc.

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Customer Service Representative - Medical Transportation

Omaha, NE · On-site

$18/hr

Agents will provide excellent service, and assist customers with medical transportation and ... Johnson with the vision to provide superior live chat and email response services for numerous ...

EMS Inc.

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Customer Service Representative - Swing Shifts Available!

Omaha, NE · On-site

$18/hr

Agents will provide excellent service, and assist customers with medical transportation and ... Johnson with the vision to provide superior live chat and email response services for numerous ...

EMS Inc.

Be Seen First

Customer Service Representative - Medical Transportation

Omaha, NE · On-site

$18/hr

Agents will provide excellent service, and assist customers with medical transportation and ... Johnson with the vision to provide superior live chat and email response services for numerous ...

EMS Inc.

Be Seen First

Customer Service Representative

Omaha, NE · On-site

$18/hr

Agents will provide excellent service, and assist customers with medical transportation and ... Johnson with the vision to provide superior live chat and email response services for numerous ...

XOTIC PC

Customer Service & Sales Online

Lincoln, NE · On-site

Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality ... Use tools like ChatGPT and AI assistants to improve speed and solution quality * Collaborate with a ...

XOTIC PC

Customer Service & Sales Online

Lincoln, NE

$14 - $19/hr

Respond to customer inquiries via phone, live chat, and email with speed, accuracy, and personality ... Use tools like ChatGPT and AI assistants to improve speed and solution quality * Collaborate with a ...

eth

Interior Design Sales Professional

Omaha, NE · Remote

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Omaha, NE · Remote

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Omaha, NE · Remote

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Omaha, NE · Remote

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

eth

Interior Design Sales Professional

Omaha, NE · Remote

Utilize all technology, such as 3-D Room Planner, CRM, Live Chat, etc. to build volume of projects and productive relationships with prospective and current clients. * Utilize appropriate social ...

Cargill

Grain Production Worker - Seasonal

Comstock, NE · On-site

$25/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Grain Production Worker - Seasonal

Rockville, NE · On-site

$25/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Grain Production Worker - Seasonal

Ansley, NE · On-site

$25/hr

... live well. This position is in our specialized portfolio enterprise where we serve diverse ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

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All JobsLive Chat JobsLive Chat Assistant JobsLive Chat Assistant Jobs in Nebraska

Live Chat Assistant information

What is a live chat assistant?

Live Chat Assistants are professionals who provide real-time customer support through online chat platforms. They assist customers by answering questions, resolving issues, and offering information about products or services. Live Chat Assistants typically work for companies in various industries, helping to improve customer satisfaction and streamline communication. Their role often requires strong written communication skills, multitasking abilities, and familiarity with customer service software.

What skills and qualifications are needed to be a live chat assistant?

To thrive as a Live Chat Assistant, strong written communication, problem-solving abilities, and customer service experience are essential, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or LiveChat is typically required. Outstanding multitasking, active listening, and patience help individuals excel in addressing customer inquiries efficiently and empathetically. These skills ensure timely, accurate responses and positive customer experiences, which are crucial for maintaining brand reputation and satisfaction.

What challenges do live chat assistants face when managing multiple conversations?

Live Chat Assistants often juggle several conversations at once, which can be challenging when trying to provide timely and personalized responses to each customer. Maintaining accuracy and empathy while switching between chats requires strong multitasking and organizational skills. It's important to stay calm under pressure, use available support tools effectively, and prioritize issues based on urgency to ensure customer satisfaction and avoid errors.

What is the difference between Live Chat Assistant vs Customer Service Representative?

AspectLive Chat AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often requires customer service or communication training
Work EnvironmentOnline, remote, or in-office chat platformsIn-office or remote call centers, retail stores, or offices
Industry UsageCustomer support, e-commerce, tech companiesRetail, telecom, banking, and various service industries
Common Search/ComparisonOften compared for online support rolesMore general customer service roles

Live Chat Assistants primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may handle calls, emails, or in-person interactions, often requiring broader communication skills. While both roles support customer needs, Live Chat Assistants specialize in digital, real-time chat support, making them ideal for online businesses.

How much do live chat assistants get paid?

Live chat assistants typically earn between $10 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with specialized skills or industry knowledge.

How to become a live chat assistant?

To become a live chat assistant, candidates typically need strong communication skills, basic computer proficiency, and familiarity with customer service software. Many employers require a high school diploma or equivalent, and some prefer prior experience in customer support or online communication. Training is often provided on the job to familiarize new assistants with company-specific tools and protocols.

What are the most commonly searched types of Live Chat jobs in Nebraska?

The most popular types of Live Chat jobs in Nebraska are:

What are popular job titles related to Live Chat Assistant jobs in Nebraska?

For Live Chat Assistant jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Live Chat Assistant jobs in Nebraska look for?

The top searched job categories for Live Chat Assistant jobs in Nebraska are:

Live Chat Assistant jobs near you
Infographic showing various Live Chat Assistant job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Customer Service Representative - Medical Transportation

Omaha, NE • On-site

EMS Inc.
See more jobs at EMS Inc.external

$18/hr

Full-time

Dental, Vision, Life

Re-posted 12 days ago

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Job description

Customer Service Representative – Medical Transportation

At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

The Position:

Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

Positions start at $18/hr.

Must have schedule availability for 11:00am-8:00pm or 12:00pm-9:00pm Sunday-Thursday or Tuesday-Saturday

You Will Need:

  • Above average customer service skills
  • Strong written and verbal communication skills when interacting with customers and co-workers
  • Friendly and energetic attitude
  • Computer knowledge and internet skills
  • Ability to navigate between multiple computer screens/tabs
  • Quick learner who enjoys using trouble-shooting and problem solving skills
  • Ability to work both as an individual and as a team member

Nice to Have:

  • High school Diploma or equivalent
  • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
  • Previous call center experience preferred
  • 11:00am-8:00pm or 12:00pm-9:00pm schedule Sunday-Thursday or Tuesday-Saturday

EMS Offers:

  • Paid on-the-job training
  • Medical, dental, vision, and life insurance benefits
  • Causal dress attire
  • Individual work spaces
  • Complimentary breakfast on Fridays
  • Free parking
  • North-West Omaha location

Company Description

EMS, Inc. is a full-service contact center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitchell D. Johnson with the vision to provide superior live chat and email response services for numerous companies’ customers. Years later we have evolved into a full service customer contact center and continue to provide superior services. EMS specializes in “Humanizing Customer Service” by providing timely, personal responses to customer questions and has become a recognized leader in customer service outsourcing. Our goal is to make outsourcing easy for our clients.

EMS is privately owned and centrally headquartered in Omaha, Nebraska. We provide our clients with accent neutral multi-channel customer care solutions. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.