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Listener Jobs in Massachusetts (NOW HIRING)

Varite

Personal Lines Account Manager

Medford, MA · On-site

$46K - $63K/yr

Listens to customers' requests and inquiries. Works to retain policyholders who inquire about canceling through open listening, policy review of customer issues, and escalation to the appropriate ...

Berklee

Music History Graduate Assistant

Boston, MA · On-site

Run a 1-hour Listening Laboratory each week (depending on class assigned) * Prepare and administer and grade Listening Quizzes * Prepare, administer and assess homework assignments * Proctor exams ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Key Responsibilities Customer Listening Programs * Support the execution and optimization of VoC programs (NPS, CSAT, CES, Support surveys, pulse studies) * Help design and implement survey best ...

PTC

Senior Customer Experience Analyst

Boston, MA · On-site

$90K - $121K/yr

Key Responsibilities Customer Listening Programs * Support the execution and optimization of VoC programs (NPS, CSAT, CES, Support surveys, pulse studies) * Help design and implement survey best ...

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How much do listener jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for listener in Massachusetts is $14.96, according to ZipRecruiter salary data. Most workers in this role earn between $9.47 and $18.37 per hour, depending on experience, location, and employer.

What is a listener?

A Listener job typically involves actively engaging with individuals to provide emotional support, guidance, or simply a non-judgmental space for them to express themselves. Listeners may work in professional counseling settings, helplines, or informal peer support roles. The primary responsibility is to attentively hear others, show empathy, and sometimes offer resources or advice. This role is valuable in mental health, customer service, and mediation fields. Effective listening skills, patience, and confidentiality are key to success in this job.

What are the key skills and qualifications needed to thrive in the listener position, and why are they important?

To thrive as a Listener, you need strong active listening skills, empathy, emotional intelligence, and often a background in counseling or social work. Familiarity with call center software, confidentiality protocols, and sometimes certification in crisis intervention or counseling can be required. Exceptional patience, nonjudgmental communication, and resilience under emotional strain are crucial soft skills for this position. These skills help ensure individuals in distress feel heard, supported, and guided appropriately.

What are some common challenges faced by listeners, and how are these typically addressed?

Listeners often encounter emotionally intense conversations with individuals facing stress, grief, or crisis, which can be challenging and emotionally demanding. To address this, organizations typically provide regular supervision, ongoing training in de-escalation and self-care techniques, and opportunities for peer support. Team meetings and debriefing sessions help Listeners process difficult calls and maintain their own well-being. A strong support system and open communication within the team ensures that Listeners feel prepared and confident in handling a variety of complex situations.

Can I get paid to be a listener?

Yes, as a listener, you can get paid through roles such as customer service representatives, mental health support, or call center agents, where active listening is essential. These jobs often require good communication skills, patience, and sometimes specific training or certifications, and may involve remote or in-person work with flexible schedules.

What are the most commonly searched types of Listener jobs in Massachusetts?

The most popular types of Listener jobs in Massachusetts are:

What are popular job titles related to Listener jobs in Massachusetts?

For Listener jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Listener jobs in Massachusetts look for?

The top searched job categories for Listener jobs in Massachusetts are:

Listener jobs near you
Infographic showing various Listener job openings in Massachusetts as of August 2026, with employment types broken down into 9% Internship, and 91% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,123 per year, or $15 per hour.

Social Analyst (Social Intelligence & Listening)

Hasbro

Boston, MA • On-site

Full-time

Posted 6 days ago

Hasbro rating

7.9

Company rating: 7.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Hasbro is seeking a highly skilled Social Analyst with deep expertise in social data, listening, and audience intelligence. This role sits at the intersection of analytics, cultural insight, and franchise strategy-transforming real-time and longitudinal social signals into actionable recommendations that shape marketing, product, and storytelling decisions. 

You will not only report on performance, but actively inform upstream decision-making across franchises, licensed consumer products, media planning, and PR. This is a high-impact role for someone who can translate complex social data into clear narratives that influence both campaign optimization and long-term brand development (2-3-year horizon). 

Effective from the date that Hasbro opens its new Boston location, this position will be onsite Tuesday - Thursday at Hasbro's new HQ location in Boston, MA. In the interim, this position will be onsite Tuesday -Thursday at Hasbro's HQ in Pawtucket, RI or at Hasbro's temporary location in Boston, MA.

A day in the life of a Senior Analyst Logistics:

What You'll Do:

Social Intelligence & Listening 

 

  • Lead always-on social listening programs to uncover audience behaviors, cultural trends, and emerging opportunities across Hasbro brands and franchises  
  • Facilitate bi-weekly social listening stand-ups, synthesizing real-time insights into clear, actionable takeaways for cross-functional teams  
  • Identify whitespace opportunities, unmet audience needs, and signals that inform content planning as well as franchise development and licensed product innovation  

Analytics & Reporting 

 

  • Own and deliver monthly social health reports across channels, highlighting performance trends, risks, and opportunities  
  • Produce campaign pulse reporting (24-hour, 7-day, and wrap reports) with actionable recommendations to optimize in-flight and future campaigns  
  • Develop and present quarterly cross-brand learning agendas and resulting best practices, translating insights into strategic implications for stakeholders

Strategic Influence & Upstream Impact 

 

  • Inspire and enable reactive social content, rooted in what our fans and communities care about, building relationships beyond transactional purchases 
  • Shape media planning and brief responses by integrating audience insights, platform behaviors, and cultural context  
  • Support PR and announcement strategy (e.g., major franchise reveals) with predictive and reactive social insights 
  • Partner with franchise, licensing, and brand teams to bring social insights upstream into 2-3 year franchise planning and canon development  
  • Inform licensed consumer product (LCP) prioritization, identifying opportunities to revive or scale IP based on audience demand signals  

Tooling & Data Stewardship 

 

  • Own governance and optimization of social analytics tools (e.g., social listening platform & social analytics tools), ensuring data accuracy, taxonomy consistency, and scalability  
  • Drive continuous improvement in dashboards, listening queries, reporting frameworks and new ways of working 
  • Iterate and scale AI-forward workflows in analytics processes to maximize impact and increase time spent on higher order tasks 
  • Be a strategic thought leader in managing listening platform relationships to ensure early access to new capabilities and best-in-class partnership 

What You'll Bring 

  • 5-8+ years in social analytics, digital intelligence, or consumer insights  
  • Deep expertise in social listening platforms (Sprinklr preferred) and large-scale data interpretation  
  • Experience supporting entertainment, gaming, toys, or franchise-based brands strongly preferred  
  • Ability to translate data into compelling narratives and strategic recommendations 
  • Strong understanding of platform dynamics, fandom culture, and internet trends  
  • Experience influencing cross-functional stakeholders (marketing, PR, product, licensing, etc.)  
  • Comfort working across both real-time reporting and long-term strategic analysis  
  • Strong background in social listening query development and insight synthesization 

What Hasbro employees say

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