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Linux Technical Support Engineer Jobs in Richmond, VA

Forgent

Technical Support Engineer

Richmond, VA · On-site

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution ...

Apex Systems

Senior Production Support Engineer

Richmond, VA · On-site

$41.50 - $54.25/hr

Job#: 3047379 Production Support Engineer - Linux / Middleware Location: Richmond, Virginia (Onsite ... Provide NonStop Technical Support including OS, Coldloads, Safeguard, TAL, FUP, PUP, SCF, Backups ...

Arete Technologies, Inc.

Technical support

Richmond, VA · On-site

$37K - $46K/yr

... end user technical support for both software and hardware.. Also, provide maintenance ... programming. Associated degree or higher is desired. ITIL certification Qualifications Personal ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

KSB, Inc.

IT Support Engineer II

Richmond, VA · On-site

$60 - $80/hr

IT Support Engineer IISkip to main contentThis website stores cookies on your computer. These ... This role combines advanced technical problem-solving with hands-on field support across multiple ...

Experis

TrakSYS Support Engineer

Richmond, VA · On-site

$61/hr

As a TrakSYS Support Engineer, you will be part of the Operations Support team supporting ... Engage in challenging technical support roles that enhance your skills. * Collaborate with diverse ...

iboss

VP of Technical Support

Richmond, VA · On-site

The VP will oversee a team of global Technical Support Engineers and Technical Account Managers who interface directly with our Enterprise (Commercial, Government, K12) customers via live chat ...

CoStar Group, Inc.

AV Support Engineer II

Richmond, VA · On-site

$80 - $100/hr

Escalate complex technical issues to senior technicians or engineers. * Provide white‑glove support for executive meetings and presentations. * Assist presenters with content sharing, audio, video ...

Visual Lease

AV Support Engineer II

Richmond, VA · On-site

$80 - $100/hr

Escalate complex technical issues to senior technicians or engineers. * Executive & Conference Room Support: * Provide white‑glove support for executive meetings and presentations. * Assist ...

CYNET SYSTEMS

Technical Support Analyst 4

Richmond, VA · On-site

$30 - $35/hr

Collaborate with business analysts and developers to communicate recurring issues and recommend ... Extensive experience providing customer or technical support for SaaS or low-code/no-code ...

KSB SE and Co KGaA

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... This role combines advanced technical problem-solving with hands-on field support across multiple ...

Ksb

IT Support Engineer II

Richmond, VA · On-site

Position: IT Support Engineer II Reports To: Senior IT Infrastructure Systems Manager for KSB North ... This role combines advanced technical problem-solving with hands-on field support across multiple ...

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All JobsLinux Technical Support Engineer JobsLinux Technical Support Engineer Jobs in Richmond, VA

Linux Technical Support Engineer information

See Richmond, VA salary details

$37.1K

$78.2K

$118.3K

How much do linux technical support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for linux technical support engineer in Richmond, VA is $78,213.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,400.00 and $97,500.00 per year, depending on experience, location, and employer.

What is a Linux technical support engineer?

A Linux Technical Support Engineer is an IT professional who specializes in installing, configuring, maintaining, and troubleshooting Linux-based systems and servers. They provide technical support to users and organizations, resolve system issues, ensure system stability, and often assist with system upgrades and security configurations. Their role may also involve monitoring system performance, responding to incidents, and creating documentation for system processes. Linux Technical Support Engineers play a critical role in maintaining the reliability and security of IT infrastructure, especially in enterprises that rely on Linux environments.

What are the key skills and qualifications needed to thrive as a Linux technical support engineer?

To thrive as a Linux Technical Support Engineer, you need a strong understanding of Linux operating systems, troubleshooting skills, and a relevant degree or certification such as RHCE or CompTIA Linux+. Familiarity with ticketing systems, shell scripting, network diagnostics tools, and remote access utilities is typically required. Excellent problem-solving abilities, patience, and effective communication skills help you deliver clear technical support and collaborate with team members. These skills are crucial to quickly resolving complex technical issues and ensuring system reliability for users and clients.

What are some common challenges faced by Linux technical support engineers, and how can they be addressed?

Linux Technical Support Engineers often encounter challenges such as troubleshooting complex system issues, managing diverse distributions, and supporting users with varying technical backgrounds. Staying up-to-date with the latest Linux developments and maintaining strong documentation practices can help address these hurdles. Additionally, effective communication with both technical and non-technical team members is essential, as is collaborating with developers and system administrators to resolve escalated issues efficiently.

What is the difference between Linux Technical Support Engineer vs Linux System Administrator?

AspectLinux Technical Support EngineerLinux System Administrator
CertificationsLinux+, LPIC, CompTIA certificationsLinux+, LPIC, RHCE certifications
Work EnvironmentCustomer support, helpdesk, troubleshootingServer management, system configuration, maintenance
Primary FocusDiagnosing and resolving technical issuesDeploying, configuring, and maintaining Linux servers
Industry UsageIT support, tech companies, service providersData centers, enterprise IT, hosting providers

While both roles require Linux certifications and involve working with Linux systems, the Linux Technical Support Engineer primarily focuses on troubleshooting and resolving user issues, often in a support or helpdesk setting. In contrast, the Linux System Administrator manages and maintains Linux servers, ensuring their optimal performance and security. Understanding these differences helps job seekers align their skills with the right role.

Technical Support Engineer

Richmond, VA • On-site

MGM Transformers
See more jobs at MGM Transformersexternal

Full-time

Re-posted 21 days ago

Job description

The Technical Support Engineer serves as the primary technical escalation point within Forgent Power's Service organization, responsible for advanced diagnostics, root cause analysis, and resolution of complex equipment issues. This role partners closely with Technical Support & Warranty Specialists to receive fully defined cases, perform in depth technical evaluation, guide remote and on-site troubleshooting activities, and drive permanent corrective actions. Success requires strong engineering judgment, deep product knowledge, and the ability to translate complex technical issues into clear, actionable solutions.
Key Responsibilities
  • Advanced Diagnostics & Root Cause Analysis
  • Lead complex technical investigations across electrical systems, identifying root causes and validating corrective actions beyond initial symptom resolution.
  • Escalation Resolution Leadership
  • Serve as the primary escalation point for issues that cannot be resolved at Tier 1; take ownership of technically complex or repeat failures until closure.
  • Engineering & Manufacturing Feedback Loop
  • Translate field failures into actionable insights for product engineering and manufacturing quality teams to drive permanent corrective actions.
  • Standard Development & Technical Guidance
  • Develop troubleshooting procedures, diagnostic playbooks, and technical standards to improve first-time fix rates across the service organization.
  • Knowledge Base Contribution: Meticulously document technical root causes and resolution steps in Salesforce to continuously build out the internal service engineering knowledge base.

Qualifications
Education
• Bachelor's degree in Electrical or Mechanical Engineering (or related field) preferred; equivalent
experience in engineering technology or field service considered.
Experience
• 3-5+ years in technical support, field service, commissioning, or product support within industrial
electrical systems (e.g., switchgear, transformers, power systems).
• Proven ability to diagnose and resolve complex system-level equipment issues.
Technical Expertise
• Strong ability to read and interpret electrical schematics, single-line diagrams, and BOMs.
• Solid understanding of power distribution systems and troubleshooting methodologies.
Systems & Tools
• Experience with CRM/case management platforms (Salesforce preferred) and ERP systems.
Core Capabilities
• Strong analytical problem-solving skills and ability to troubleshoot under pressure.
• Clear communication of technical issues and guidance to field teams and customers.
• Ability to manage multiple cases and priorities effectively.
Core Competencies & Behaviors
Technical Leadership
• Provides advanced diagnostic support and guidance on complex equipment issues.
Analytical Problem Solving
• Applies structured troubleshooting and root cause analysis to identify and resolve failures.
Ownership & Accountability
• Takes responsibility for escalated cases, driving issues through to resolution.
Safety & Quality Focus
• Ensures all recommendations align with electrical safety and operational standards.
Collaboration
• Partners cross-functionally with Technical Support & Warranty Specialists, Field Service, and
Engineering teams.
Continuous Improvement
• Identifies recurring issues and contributes to product and process improvements.
Customer Impact
• Communicates clearly and confidently to support timely restoration of customer operations
Working Conditions
  • Standard professional office environment or structured hybrid remote arrangement.
  • May require occasional travel (up to 10%) to production plants or customer environments to support unique field investigations

Disclaimer
The statements above are intended to describe the general nature and level of work being performed. They are
not an exhaustive list of all responsibilities, duties, or skills required. Forgent Power reserves the right to
modify, interpret, or apply this job description as needed.
Equal Employment Opportunity Statement
Forgent Power is an equal opportunity employer. We are committed to creating an inclusive environment for all
employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age,
disability, veteran status, or any other protected class
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