Job Summary:
Infinite Computer Solutions is seeking an Associate Support Engineer to ensure the high availability, performance, and security of their cloud-based infrastructure and network systems. The role involves 24/7 monitoring, troubleshooting, and incident response to minimize downtime and maintain system security.
Responsibilities:
• 24/7 Monitoring & Alerting: Continuously watch over cloud infrastructure, network traffic, servers, and applications using monitoring tools to detect and resolve issues proactively.
• Incident Management & Troubleshooting: Diagnose and resolve network, server, and cloud-specific issues within agreed Service Level Agreements (SLAs).
• Escalation: Identify, document, and escalate complex issues to Tier II, Tier III, or engineering teams.
• Maintenance & Updates: Perform patch management, system upgrades, and routine maintenance to maintain system security.
• Documentation: Maintain detailed documentation of incidents, resolutions, and network performance, including generating incident reports .
• Support & Communication: Provide technical support to internal teams and clients, including
Qualifications:
Required:
• Strong understanding of IP networks, cloud platforms (e.g., AWS, Azure, GCP), Linux operating systems, and network troubleshooting tools.
• Previous experience in a NOC environment or similar IT infrastructure support role is typically required.
• Strong problem-solving skills to analyze root causes and fix issues.
• Excellent verbal and written skills to interact with clients and other IT teams.
• Availability to work in shifts, including nights and weekends (24/7 environment).
• Bachelors Degree
Preferred:
• A bachelor’s degree in computer science, information systems, or a related field is often preferred.
Company:
Next-Gen Business Technology Platformization™, AI and Product Engineering Services. Founded in 2001, the company is headquartered in Rockville, USA, with a team of 10001+ employees. The company is currently Late Stage.