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Library Technology Assistant Jobs in Indiana (NOW HIRING)

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Library Technology Assistant information

What is a library technology assistant?

Library Technology Assistants are support staff who help manage and maintain the technological resources within a library. Their duties often include assisting patrons with computers and other digital devices, troubleshooting software and hardware issues, and helping with the use of library databases and digital catalog systems. They may also support library staff in implementing new technologies and provide basic training to users. The role requires strong technical skills, customer service abilities, and familiarity with library operations.

What does a library technology assistant do?

A Library Technology Assistant plays a crucial role in helping both staff and patrons navigate digital resources, troubleshoot technology issues, and learn to use library equipment such as computers, printers, and self-checkout stations. On a typical day, they may assist with setting up audio-visual equipment for events, updating the library’s website, or providing one-on-one tech help for patrons. This position often requires strong communication skills and patience, as well as the ability to quickly learn new software and technologies that the library adopts. Collaborating closely with librarians and IT staff, Library Technology Assistants ensure that digital services run smoothly and that users have positive experiences accessing library technology.

What are the key skills and qualifications needed to thrive as a library technology assistant?

To thrive as a Library Technology Assistant, you need strong computer literacy, knowledge of library science basics, and at least an associate degree or relevant certification. Familiarity with integrated library systems (ILS), digital cataloging tools, and troubleshooting hardware and software is typically required. Excellent customer service, attention to detail, and problem-solving abilities help you assist patrons and manage technology-related issues effectively. These skills ensure the smooth operation of digital resources and enhance the overall user experience in a modern library environment.

How to become a library technology assistant with no experience?

To become a library technology assistant with no experience, focus on developing basic computer skills, familiarity with library management software, and customer service abilities. Gaining relevant certifications or completing short courses in library technology or information systems can also improve your chances, and some positions may offer on-the-job training.

What degree do I need to be a library technology assistant?

A library technology assistant typically needs at least a high school diploma or equivalent; however, some positions may require an associate's degree or postsecondary certificate in library science, information technology, or a related field. Relevant skills include familiarity with library management systems and basic technical troubleshooting.

What qualifications do you need for a library technology assistant?

A library technology assistant typically needs a high school diploma or equivalent, along with basic computer skills and familiarity with library management systems or digital resources. Some positions may require knowledge of specific software, troubleshooting skills, or certifications in information technology. Relevant experience or coursework in library science or information technology can be beneficial.
Library Technology Assistant jobs near you
Infographic showing various Library Technology Assistant job openings in Indiana as of September 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Nights. Highlights an 95% In-person, and 5% Remote job distribution.

Library Assistant

South Bend, IN • On-site

St. Joe County Public Library
Libraries and Archives • 51 - 200 employees
Learn more about St. Joe County Public Libraryexternal

$16.39 - $22.95/hr

Part-time

Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Pay

  • Hiring Range: $16.39 - $19.67 Hourly
  • Pay Range: $16.39 - $22.95 Hourly

Hours

  • Part Time, 20 hours per week.
  • Partial days, evenings, and weekends are required.

Location

  • Western Branch Library
  • 611 Lombardy Dr. | South Bend, IN 46619

Essential Job Functions

Library Assistants provide excellent service and connect community members with library services and materials. Under the direct supervision of the City Branch Assistant Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Library Assistant will:

  • Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, and searching patron database.
  • Connect patrons digitally by helping them use a variety of devices and technologies.
  • Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed.
  • Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers' advisory and reference services to patrons.
  • Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf.
  • Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities.
  • Perform other duties as assigned.

Requirements

Education and Experience:

  • High school diploma or equivalent required.
  • Cash register experience preferred.
  • At least 2 years of work experience in a public library and/or retail.

Requirements:

  • Spanish language skills preferred.
  • Excellent verbal and written communication skills, as well as strong organizational skills.
  • Public service orientation and commitment to excellent and genuine customer service.
  • Demonstration of character and integrity in all situations while upholding SJCPL's ethical standards.
  • Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. Stay current with new technologies.
  • Dependability, punctuality, trustworthiness, good attendance, and work habits.
  • Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.

Ability to:

  • Work efficiently and prioritize important tasks. Make decisions and work independently and interdependently.
  • Accept and manage change. Maintain composure and overcome stress in any situation.
  • Identify efficiencies and suggest improvements in workflow.
  • Display high standards of ethical conduct, honesty, and integrity. Lead by example.
  • Understand, endorse, and communicate the St. Joseph County Public Library's policies and procedures in a courteous, friendly, and positive manner.
  • Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
  • Solve problems in a professional manner with library patrons, co-workers, and Leadership.
  • Form and maintain excellent working relationships.
  • Manage confidential information appropriately.
  • Work patiently and creatively with all patrons.
  • Provide excellent customer service.
  • Teach and instruct others on a variety of topics.
  • Become proficient with current library technology.
  • Take charge in emergency situations if assigned as Librarian in Charge (full-time only).

Benefits

  • Dental and Vision Insurance Plans
  • Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plan
  • Flexible Spending Account (FSA)
  • Employee Assistance Program
  • 16 Vacation Hours Annually
  • 40 Sick Time Hours Annually 
  • 10 Paid Holidays

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