Library Service Assistant Jobs in Baltimore, MD (NOW HIRING)

At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

This is a full time position working 40 hours a week. All library branch staff will be required to work evenings, Saturdays, and Sundays throughout the year as part of the normal work schedule. Sundays run from Labor Day through Memorial Day.

Under the general direction of the Library Manager, manages and coordinates the maintenance of the library collection and the provision of information, programming and outreach services. Proactively develops, supervises, and evaluates the performance of librarian staff. Collaborates with other management team members to develop and implement a customer service model aligned with community needs and system level priorities. Handles customer, staff and building issues. Participates in Assistant Library Manager management group and other system-wide committees.

• Hires, trains, develops, coaches, supervises and evaluates librarian staff
• Collaborates with the Branch Manager to set performance expectations and customer service goals for librarian staff
• Collaborates with the management team and community organizations to ensure that high quality library services and resources are delivered to customers and meet community needs
• Oversees the maintenance of the library collection and the provision of information, materials advisory and programming/outreach services to diverse users
• In the absence of the Branch Manager, assumes manager duties
• Leads and/or actively participates in branch and system-wide teams, committees and work groups
• Models continuous learning through seminars, workshops, professional affiliations and other means to keep abreast of current and emerging trends. Encourages and supports continuous staff development
• Performs all essential librarian functions as determined by branch and system needs and engages in direct customer service
• Develops and maintains a thorough understanding of BCPL rules and policies and serves as a resource for other staff
• Performs duties related to location specific, specialized services and/or Centers of Excellence
• Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift
• Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirements
• Must have access to transportation, as needed, to fulfill the responsibilities of the position (including meetings, events and activities at other branch locations or offsite)
• Other duties as assigned

Bargaining Unit Status: Ineligible

• Bachelor's degree from an accredited college
• Comprehensive knowledge of library operations acquired through four (4) years of progressively responsible work in a public library setting
• For non-MLS/MLIS candidates: Successful completion of the Library Associates Training Institute (LATI) within two (2) years of date of hire, or 90 hours toward MLS from an ALA accredited college within two (2) years of date of hire with completion of MLS within 3 years of date of hire
• MLS, MLIS or similar degree from an ALA accredited college will be accepted in lieu of two (2) years of experience and must have or be able to secure Maryland State Department of Education Professional Librarian Certification
• Must be able to lift up to 25 lbs. and push/pull a wheeled cart weighing up to 100 lbs.
• Ability bend, kneel, crouch and stretch for extended periods of time
• Ability to stand and/or walk for up to two (2) hours at a time
• Must be able to read small print

• Bachelor's degree from an accredited college
• Comprehensive knowledge of library operations acquired through four (4) years of progressively responsible work in a public library setting
• For non-MLS/MLIS candidates: Successful completion of the Library Associates Training Institute (LATI) within two (2) years of date of hire, or 90 hours toward MLS from an ALA accredited college within two (2) years of date of hire with completion of MLS within 3 years of date of hire
• MLS, MLIS or similar degree from an ALA accredited college will be accepted in lieu of two (2) years of experience and must have or be able to secure Maryland State Department of Education Professional Librarian Certification
• Must be able to lift up to 25 lbs. and push/pull a wheeled cart weighing up to 100 lbs.
• Ability bend, kneel, crouch and stretch for extended periods of time
• Ability to stand and/or walk for up to two (2) hours at a time
• Must be able to read small print

*Applicants for this position will remain in consideration for any Assistant Library Manager position openings at this location within the next six months and do not need to reapply.*

This position closes on September 11, 2026.

We have a 14 step pay scale. Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay.

The Library offers an excellent benefits package that includes pay holidays, 20 vacation days, 15 sick days, and seven personal days per year.

• health, dental, vision, life, voluntary long-term disability, pension, deferred compensation, an employee assistance program, flex spending, and Commuter Choice parking and transit accounts.